Wickes - Ipswich Anmeldelser 

Numbkin that I am , I purchased last week Cuprinol decking paint from the Ipswich Branch . This morning when I went to start I realised I had brought the wrong colour . I went back today , took another colour and Tracy kindly tried hard with my receipt to swop over , she then realised after trying a few times that I had given her the wrong receipt , she kept the product there while I drove home again to pick up the correct one . Took it back , swopped it over and returned home … BUT that’s when I realised that the one I originally brought was actually the one I needed 🥴…. I felt so silly about my mistake and wasn’t sure if I could change again , or if I dared even to return again , so I called the branch and funnily enough Tracy answered…. We laughed at my double error and she made me feel so at ease about it coming back and swopping back again for my original choice. Bless her , she was so so nice about dealing with me yet again (3rd Visit). I lost through my own fault about 1 and a half hours but Can’t thank Tracy enough for her professionalism alongside her Kindness in sorting this numbkin out .
I buy a lot from Wickes and remember Tracy from serving me before , giving me tips etc on various purchase . You have a star worker there. Please pass on to management , and of course Tracy . Kind regards … Brig cornish …

Seamless process from start to finish. I was able to discuss with Leah Collins, my kitchen designer, exactly what I wanted, and anything I was not sure about, she was able to come up with perfect solutions. I changed my mind quite a few times about what I would like, and she easily accommodated this.
The process from designing and ordering was seamless.
Installation commenced 8 weeks after ordering. My kitchen installer, Adam, was extremely efficient and hardworking. Every detail was attended to. I am very pleased with the result.

Tracey at the Ipswich store was wonderful during our recent shop. She was very efficient and friendly and had patience whilst we got in a muddle with a gift card and various products. All our issues were solved and we had great customer service. Tracey is a great staff asset to Wickes and we will be back to the store.

A very unpleasant woman called Tracey served us today at the Ipswich branch of Wickes. We were buying some things but also were collecting an online order too. As she was putting our things through the till my husband mentioned we also had a collection, she didn't acknowledge that she had heard him so a little while later he said it again as he wasn't sure she had heard as she had ignored him. This time she snapped "I have to put this through first!". She also snapped again when she asked for an order number and he checked is she meant the PIN. There are signs to say the staff won't accept abuse etc from the public, how about the other way round!? What a thoroughly unpleasant woman, I shall avoid going to her till in future!

Seb was super helpful and accommodating would 100% recommend this store!

Excellent service, Tracey was most helpful

Went to Wickes Ipswich to purchase some 20mm shingle. Easily found and till process very straightforward. Was served by Tracey who was very pleasant and ensured I had everything I needed before leaving the store.

Very good and good customer service very polite

Connor was very helpful when buying floor tiles - helped load them into my car

Catherine is always one step ahead and trouble shoots before there’s trouble. So it’s always a smooth service when she’s on.
In general this wickes has what you need ands a great vibe and the staff are knowledgeable and very helpful.

Jasmine was incredibly helpful in assisting me with my purchase. I was very impressed by her professionalism which was above and beyond what you would normally expect to receive and very much appreciated.

We bought some plumbing items online for collection in store. Our plumber later realised that one of the items was different from what we'd ordered. Unfortunately, the item was no longer in perfect condition but it was not useful for the intended purpose so we returned it to the store. Sebastian explained the store policy regarding items not returned in a saleable condition but we are very grateful that he nonetheless agreed to offer a replacement as a gesture of goodwill. We are grateful for his understanding and good customer care skills, because of which we would definitely use this branch again. Thank you Sebastian!

Service was great, the assistant named Tracey took the time and made the effort to help me which is always great instead of being sent of in a direction pointed by an assistant. With Tracey’s help I was able to
Find a nice colour paint for my living room. I have no second thoughts in choosing the colour. Tracey was very polite and friendly. Keep up the good work
Tracey

Service was cheerful, helpful and even assisted with loading. Thanks Tracey

So impressed with the in store help given by kitchen designer, Steven Lowry. He went above and beyond in his advice and demonstrated immense patience as we layered the design several times. Thank you, Steve.

Tracey was great, fab customer service and very helpful and friendly!

I found Steve - my bathroom designer -knowledgeable and helpful in making various suggestions to make the best of my purchases for my new bathroom. He listened to what I wanted and took the reins on ordering the various parts accordingly. He also made a point of ensuring that I had the correct part for my shower for the water pressure.
These things are usually stressful and overwhelming but Steve helped to make the whole process much easier. I was relieved to find he wasn’t hard selling to me but instead provided a great customer service with good estimates for pricing. I’m very happy with my bathroom and grated for the advice and guidance given along the way.
Many thanks once again, Steve.

We decided to consider changing our Kitchen and having had a good experience previously we chose to look at Wickes initially. On entering the store we were greeting by Steve Lowry the kitchen designer who we had used in the past. Whilst we had some firm ideas of what we wanted, Steve was able to show us good alternatives without deviating from our plan. We also decided to look at a competitor company, though the sales person was too pushy and did not fully listen to us so we walked away. We placed our initial order through Steve for delivery in mid January. Over the coming months Steve, using his extensive knowledge of the range, aided us with some minor changes and was always very polite and helpful, offering good suggestions to overcome our concerns. The kitchen arrived as specified, though minus the worktops etc. Again Steve was on hand to rescue the situation and made calls to the worktop company to get urgent delivery. Our kitchen was installed by private installers and we are very pleased with the end result. We had a couple of minor complaints which Steve was able to assist with and also returning 2 unused parts. Overall we are very pleased with the level of service Steve has offered and would recommend Steve Lowry

I visited Wickes at Unit 2, Orwell Retail Park to obtain some guttering products for the side of my garage. I had examined their guttering products on their webside and make a list of what I thought I would need. I approached a lady whose name is Catherine to ask if she could possibly help me with finding the products. Without hesitation, she immediately agreed and took me to the Guttering section. From my list, she located the items that I was looking for. Catherine pointed that some of the items on my list I did not need. She accompanied me to the check-out and processed the items; some of which have to be delivered - the actual gutters, downpipe and water barrel.
I am really grateful to Catherine for helping me out with my diffculties choosing the products. She was very polite and very helpful.

Our kitchen designer Leah, from Ipswich Raneleigh Rd store, was very helpful, knowledgeable, polite, and friendly.