We had the kitchen of our dreams designed by Mike, he gave us everything we were looking for and even some things we didn't think about ourselves that were incredibly useful. He recommended our fitte... Se mere
Virksomheden har svaret
Lokation
Skift lokationMargate Road, Unit 1 Broadstairs Retail Park, Broadstairs Kent, CT10 2QW, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
It’s hard to know where to begin. This has been an utter nightmare from the failed design with no measurements, incompetent installer ( taken all the money ) who had to have all his work ripped out b... Se mere
Virksomheden har svaret
I'd like to thank the Store Manager and staff of Broadstairs Wickes in Thanet, Kent, who were so helpful when I went in to purchase bath taps and a sack of floor leveler. I went into store 15 min... Se mere
Virksomheden har svaret
We had our dream kitchen designed by Mike and although we knew what we wanted Mike made the process really easy and gave us some ideas that we hadn't thought of. The experience so far has been excepti... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Wickes - Broadstairs
Skrevet af virksomheden
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Skrevet af virksomheden
- Promise 1
Kontaktoplysninger
Margate Road, Unit 1 Broadstairs Retail Park, Broadstairs, Kent, CT10 2QW, Storbritannien
- +441843866512
4,4
Fremragende
93 anmeldelser
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Dream kitchen
We had the kitchen of our dreams designed by Mike, he gave us everything we were looking for and even some things we didn't think about ourselves that were incredibly useful. He recommended our fitters who were also top notch from dumptom park projects/Ashworth carpentry again could not fault these guys either.
100% would recommend wickes and the fitters mentioned, we are in love with our finished kitchen .
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Thank you for your five-star review! We are so happy to hear that Mike created the kitchen of your dreams and that the fitters provided excellent service. Enjoy your wonderful new kitchen! -AK
Great service from your Broadstairs…
Great service from your Broadstairs store
Staff and especially store manager could not have been more helpful
Even offered a carry service to my car
20. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Louise, we're so happy to hear about your positive experience at our Broadstairs store! We appreciate your kind words about our staff and manager. -LR
Great customer service
Great customer service. Polite and helpful. Thank you
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Sarah, Thank you for your review. We are pleased to learn that you had great customer service from our team in the Broadstairs store. We appreciate your business.
An excellent store with helpful staff.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi, Anna. Thank you for taking the time to share your review with us. We are really pleased to see you find our store to be excellent and our staff to be helpful. Thank you again for your kind feedback. - Scott H
Excellent customer service
Excellent customer service, support and advice provided.
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Leila, we're delighted you found our service, support, and advice excellent. We appreciate your kind words. -LG
I'd like to thank the Store Manager and staff of Broadstairs Wickes
I'd like to thank the Store Manager and staff of Broadstairs Wickes in Thanet, Kent, who were so helpful when I went in to purchase bath taps and a sack of floor leveler.
I went into store 15 mins before it closed on a Saturday evening, and the manager and staff were polite and happy to help.
Even though the store was due to close for the evening, they did not rush me and helped me find the products I needed. The manager ensured the bath taps were the right size I needed, and even took our purchased items to car as the sack of floor leveler was very heavy.
Thank you for your help, it was much appreciated.
16. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
We appreciate you sharing your positive experience. We're happy to hear that our team was helpful and ensured you found the right products, even close to closing time. Thank you for your kind words. -AK
I have visited the Westwood Cross…
I have visited the Westwood Cross branch several times. On each occasion I have found staff unhelpful - talking to each other whilst I was waiting at the till to pay, uninterested and seemingly lacking in knowledge when responding to any questions - and very vague instructions on where to find anything.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Pamela, We appreciate you taking the time to share your experience. We're sorry to hear that our team at Westwood Cross didn't meet your expectations. We have requested further information so we can have this looked into. - Sean
Nightmare from beginning & no end
It’s hard to know where to begin. This has been an utter nightmare from the failed design with no measurements, incompetent installer ( taken all the money ) who had to have all his work ripped out by the 2nd installer who has lied to us and still not finished the bathroom due to complete in February. Still no working bathroom. And the final straw , installers have stolen the new radiators ..luckily we have ring doorbell footage to share. Utterly awful. Stay away! No apologies from Wickes, no compensation.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
We appreciate you sharing your experience. We regret to hear about the issues with the design, installer, unfinished bathroom, and stolen radiators. We have requested additional information, so we can get this looked into further. -AK
The staff are so helpful and kind.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Eileen, We appreciate your kind words and are so glad to hear that our staff was helpful we value your feedback significantly. - Sean
Museum Donation
The people at this location were incredibly helpful and approachable with our asks and the communication was stellar. Their donation was greatly appreciated and it's helping the museum continue with some of our most valuable projects, which is help that we are incredibly grateful for.
21. april 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi RAF Manston History Museum,
We appreciate you taking the time to leave your review. We're happy to hear that you found our team helpful and approachable and that their communication was stellar. We're grateful that our donation is helping the museum. -Ellysse
Citysprint delivery
Had a small order arranged for today. They used citysprint as the courier.
Tracking info showed that they picked the order up from the store but then showed i had cancelled the order (which i never did) when I phoned wickes they said that the driver tried to deliver it but I wasn't in.
I've waited in all afternoon for the delivery and my ring door bell proves that they never attempted delivery!!!
Wickes solution was to offer me a delivery slot in 3 days time. Simply not good enough.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi, We're sorry your order wasn't delivered as expected and the tracking information wasn't accurate. We've sent you a request for more information so, we can look into this. -LG
Dream Kitchen
We had our dream kitchen designed by Mike and although we knew what we wanted Mike made the process really easy and gave us some ideas that we hadn't thought of. The experience so far has been exceptional and we are looking forward to our delivery in a few days time
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Sally, Thanks for taking the time leaving your review. We are happy to hear that Mike was able to help you bring your dream kitchen to life and had some ideas to add to your kitchen. Thanks again for the kind feedback. -JL
A big thank you
Visited the Broadstairs store today to buy some flooring and had a lovely experience. A very kind member of staff called James helped me with my flooring and took it to the car and loaded it in for me. He was very polite and helpful Thank you James a credit to Wickes.
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Mrs Deborah Pink,
We're delighted to hear that James was so helpful with your flooring purchase and loading it into your car. Thank you for the kind feedback. -Ellysse
Enjoyable experience …
My experience having used Wickes to design my kitchen has been amazing.
I wasn't looking forward to the process but Mike made it an enjoyable venture, even during the planning when I changed my mind about some of my choices
Communication was brilliant and I was put at ease immediately
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi, Debbie. Thank you for taking the time to share your review with us. We're delighted to see that Mike made the whole design process straight forward and enjoyable, providing great communication and assistance throughout. Thank you again for your kind feedback. - Scott H
Great Service!
This is the second time I have used Wickes and specifically Mike Wood. Both times the service has been excellent. Helpful but not pushy. Mike has a great eye for detail and has helped us create two great kitchens.
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Lewis, We're happy to hear that you've had excellent experiences with Mike. It's great to know that their helpfulness and attention to detail have helped you create wonderful kitchens. Thanks for your positive feedback! - Sean
Smooth
Smooth, easy process. The communication with Mike was amazing, went above and beyond.
30. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi Lucy, we appreciate you sharing your feedback. We are happy that the process was easy, and the communication exceeded your expectations. -LG
My awful experience vs what Wickes…
My awful experience vs what Wickes advertises
1/ Wickes promises a “Bathroom Installation Service you can trust” – full design to completion with vetted installers.
Here’s what actually happened 👇
2/ CLAIM: “We take care of everything… you’ve got the right person for the job”
REALITY:
• Installer delivered substandard work
• Entire job now needs ripping out and restarting
• No contingency when installer disappeared
3/ CLAIM: “Service you can trust” (90% satisfaction, ServiceMark accredited)
REALITY:
• Calls not returned
• Weeks without resolution
• Left with an unusable bathroom
Trust? Completely broken.
4/ CLAIM: “Trusted installation”
REALITY:
• Independent builder described work as poor & poorly planned
• Does not represent value for money
• Basic installation standards not met
5/ CLAIM: “Free design service”
REALITY:
• Bathroom design didn’t even fit the room
• Key structural issue (chimney stack) ignored
• Entire project compromised from day one
6/ CLAIM: “Quality to be proud of”
REALITY:
• Shower tray & tiles need replacing
• Water containment issues
• Full remedial works required
This is not “quality” – it’s failure.
7/ CLAIM: “From design to installation… everything you need”
REALITY:
• No coordination between teams
• I’ve had to chase everything myself
• Paid £4,693 for work that now needs redoing
8/ The result:
• Weeks of disruption
• Financial loss
• Significant stress for my family
• A bathroom that cannot be used
9/ This isn’t just poor service – it’s a complete breakdown across:
Design ❌
Installation ❌
Project management ❌
Customer service ❌
10/ If you’re considering Wickes for a bathroom installation – ask hard questions.
Because the experience I’ve had is nowhere near what’s advertised.
#CustomerExperience #HomeRenovation #UKConsumers #Wickes
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi James Anderson, We appreciate you bringing this to our attention. We're very sorry to hear about the issues you experienced with the bathroom installation service, especially how it differed from what we advertise. We acknowledge the substandard work, lack of coordination, and the stress this has caused. We're sending a request for more information to look into this further. -LC
I brought a kitchen from Broadstairs…
I brought a kitchen from Broadstairs Wickes they help design and advised the best options for my kitchen. There advise and customer service has been fantastic and the quality of the kitchen and appliances are excellent thanks F
31. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi, we're happy to hear that our Broadstairs team helped design your kitchen and provide excellent customer service. We appreciate your feedback on the quality of our kitchens and appliances. -LG
Really friendly and helpful
Really friendly and helpful. Thank you very much!
7. januar 2026
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi AM, Thank you for taking the time to share your feedback. It is great to hear you had such a positive experience in-store. -SM
Little Acorns Herne Pre-school
Little Acorns Herne Pre-school would like to thank Wickes - Breadstairs for their generosity in providing us with all the building materials for a Buggie/scooter park for the parents to leave their pushchairs & scooters during the day. This will encourage children to walk/scoot to nursery rather than by car - helping the environment
15. december 2025
Uopfordret anmeldelse
Besvarelse fra Wickes - Broadstairs
Hi, Michelle. Thank you for taking the time to share your review with us. We are really pleased to see that our Wickes store in Broadstairs was able to help you out with building materials for your Buggie/scooter park. Thank you again for your kind feedback. - Scott H
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