Whitethor Cars Anmeldelser 

Great service from the guys at whitethor. They made the experience of buying a new car easy and stress free! So much so I brought two.

I’ve recommended friends which have also brought from there. 10/10

What a gem of a dealership , they might not be main dealer but you get the service like a Mercedes dealership ,
Good group of staff , helpful , knowledgeable , a joy to buy a car from , smooth hassle free experience .
Recommend , Mo the owner , lovely chap .

Bought a BMW M4 last year from Whitethor: Start to finish was a pleasure to deal with no pushy sale.
M4 was just how they described over the phone. Would definitely buy again from the Whitethor team.

Over the last 6 years myself and family members have purchased 5 cars in total from White Thor cars - Mo and the boys have always answered any questions I have and even months later given me advise and helped with an issue not even related to a vehicle from them. It’s refreshing to see a business that care these days.

Well what can I say this is a top class car dealership, they go the extra mile for you, far better than dealing with main dealers

I bought a BMW 530D from Whitethor December 2022 as a distance buyer.

My first contact with Whitethor I spoke to someone exceedingly unhelpful that refused to send me details of the cars service history as “it was only a £14k motor and had passed their quality checks” so obviously would be good enough for me. He later admitted the car was off site having the brakes replaced and would call me back later with the details, which he didn’t. I didn’t get this chaps name.

I called back in the evening and was delt with by Blair who couldn’t have been more helpful, sent me through photos detailing the service history and answered a few other questions within half an hour via whatsapp. I called back immediately to pay for the car and have it delivered as I’m based in London. From when I first talked to Blair till taking delivery of the car was a faultless experience, I was kept up to date with times and was even able to pick the colour of the alloys as they were being refurbed prior to delivery. The delivery driver was on time, very polite and the car was exactly as represented.

Around a month into ownership the passenger side subwoofer stopped working, when investigating I found that the whole of the passenger side of the car was submerged in water. This turned out to be a fairly common issue with F10 5 series there’s a yellow grommet that fails and allows water to enter the cabin. I first called the warranty company who informed me water ingress was not covered, I called Whitethor and Blair assured me that they will get it sorted, we agreed that I’d take the car to my local garage and the mechanic should call back and speak to Mo to get it resolved, happy days.

This is where the experience stopped being good, Mo gave my mechanic a pretty hard time over the phone regarding the repairs. The correct way of dealing with a flooded car is to fix the source of the leak get the seats out, the carpets up, use a wet vac to remove the water, then dry the carpets which can take days this will prevent mould and future electrical problems. I was quoted £350 for the work as I agreed with my mechanic to take the car back with the passenger seat out and the carpets up to dry the car myself while using it.

Mo would only agree to £120 for the repair, when I phoned to attempt to reason with him as this didn’t even take into account the second hand subwoofer I’d purchased of ebay to replace the drowned one for £70 to fit myself. Mo wouldn’t budge, during the conversation he didn’t stop far short of accusing me of bullying him, he also tried to insinuate that my mechanic was trying to rip me off (I’ve been using him for five years at this point), he even tried to convince me that taking the carpets up wasn’t necessary and that I should have just drilled a hole in the floor of the car to let the water out then blocked it with a plug… which is quite possibly the most ridiculous thing I’ve ever heard in my life. He said that he couldn’t provide any money towards the speaker because in his words “where would it end”. He tried to explain to me that he couldn’t just pay out on any problem because then he wouldn’t have the money to fix problems like a broken gearbox for his other customers. Essentially my issue didn’t seem to be serious enough… charming…

He also tried to tell me that it was a nine year old car so problems like this should be expected, personally I don’t think a nine year old car should ever leak so badly to fill up with several inches of rain water, but who knows perhaps my standards are just too high and it was indeed fit for purpose!

To be fair I was only out of pocket £300 odd in the end which isn’t the end of the world when buying a second hand car (even if it should by law have been covered), I was just left speechless for the last six months regarding Mo’s customer service skills and at best lack of technical knowledge… at worst barefaced dishonesty.

Two stars one for Blair one for Ellis as genuinely the buying experience was great no stars at all for the after sales!

Ok so I part ex’d a BMW X5 like for like, in November 2022, everything was going well and I was happy with the purchase at the time. Come mid January I started noticing little issues like jumping when you select gears in the morning. Then in February the car wouldnt move at all in reverse gear and then I started noticing a noise coming from under the vehicle.

Went back to Whitethor cars to ask for assistance, at first it was a little difficult getting any assistance at all, but later they offered me to drop the car back to Leicester from London, and we will go 50/50 on all repairs required and I be given a small A Class courtesy just felt like they were mocking me to be honest from a X5.

Anyways extended Warranty covered the cost of the reverse problem and that was fixed by the specialist that Whitethor used, however as I wanted the vehicle back as it was already over 2 weeks since I dropped it, the specialist guys dont deal with the noise that was coming from the bottom which is apparently a faulty differential. Now in my opinion these issues are not small time stuff, they are big jobs to repair and not wear and tear so I was hoping the small independent business that sells M4 Competition and Range Rover SVR would be able to cover such costs and give me the X5 back in good mechanical order, however the faulty differential noise was left untouched and I was even told that maybe I have to carry on driving for the noise to get worse to actually realise what really could be the cause.

Now I have been quoted over £4000 to repair front differential driveshaft and prop shaft. Absolutely ridiculous and I haven’t even driven the X5 2000 miles yet.

Yes Whitethor cars helped with repairing the reverse problem and gave me a small A Class to run around in. But its the inconvenience and time consuming along with unnecessary vehicle stress, as it was sold to me by Whitethor cars unfortunately they should take more responsibility for it rather than telling me they have performed better than me and BMW in getting the X5 rectified.

I wouldn’t recommend Whitethor Cars to anyone.

I visited Whitethor with my son who wanted to buy a CLA 45. I'm not a fan of car dealers in general but was pleasantly surprised by these guys. The cars are very clean and reasonably priced and there was no haggling over the previously agreed trade in price for my sons Audi. The owner, Mo, is a nice guy. Friendly and helpful with a good sense of humour and not at all pushy. A good experience all round and my son is really pleased with the car. Highly recommended.

Just purchased a Mercedes c250cdi great people good service even had the decent see to meet me half way instead of me travelling nearly 2 half hours.
Car turned up spot on.
Only problem diesel light was on 🤣🤣🤣. Cheers MO. love the car 👍

An excellent overall experience. The cars are clearly expertly selected and beautifully prepared and presented. The whole team were great to deal with and went out of there way to make sure the buying experience was a pleasurable one.

I recently purchased a beautiful BMW M4 from Whitethor, I dealt with both Moe and Luke. Unfortunately the finance company I was using took forever and kept moving the goal posts which I figured would have been an issue with Whitethor, not the case and received plenty of kind help along the way. Luke dealt with the viewing, signing and aftercare package with total aplomb, a very professional young man. Thanks again

5* car dealership, Mo and his team look after you and offer a great range of quality cars, one of my go to garages.

The experience I have had dealing with Whitethor Cars has been second to none and an absolute pleasure throughout, The service is outstanding I have never received customer service like it and I honestly mean that, it made picking up my car so special I will never forget it and I will never go to another car dealer! The car I picked up was a 2013 Audi A7 Black Edition and it is like it has just rolled out of the factory, the stock they hand pick and provide has set a level I don’t think can be beaten. The level of knowledge, professionalism, generousoty, and customer care skills is 10/10 Even my girlfriend came away saying if she ever buys a car (and stops stealing mine) she’ll be going to Whitthor cars! The fact he goes out his way to make everything perfect for you on the day and throughout I cannot say I have ever felt so wanted, welcomed and at ease especially. Thanks Mo you are a credit to your Company I hope you only grow and give others what I have felt yesterday! Top bloke!!