Bought my first ever ebike through Wheelbase using the Green Commute Initiative cycle to work scheme. The whole process was smooth and straightforward, they were helpful, responsive and made the GCI p... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A disappointing experience with my purchase of an electric C-Line Brompton. PDI checks weren't really checked in 2 cases - one quite important, the other, less so. I sorted these myself. Wrong battery... Se mere
They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and... Se mere
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... Se mere
Virksomhedsoplysninger
Om Wheelbase
Skrevet af virksomheden
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktoplysninger
Mill Yard, LA8 9LR, Staveley, Storbritannien
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Outstanding Customer Service from Arawn & Team
Arawn has been absolutely amazing throughout my experience with Wheelbase. Incredibly polite, helpful, and professional. It’s rare to come across customer service this attentive and reassuring. He kept me fully informed, responded promptly, and genuinely went above and beyond. A real credit to the team. Thank you again!
2. juli 2025
Uopfordret anmeldelse
Great bike shop
Excellent customer service and a great job fixing my bike. They charged me £89, the fist bike shop I took it to quoted me £350!!
So if you need a good reliable bike shop wheelbase Darlington is the one to go to 👍👍
1. juli 2025
Uopfordret anmeldelse
Great service
Bike arrived as promised, really well packaged and set up, and easy to put together
24. juni 2025
Easy to order off the website
Easy to order off the website. However, I chose to pick up in store (Staveley) but the order was delivered directly to me including the security tag (which I had to snip off with wire cutters)
24. juni 2025
Wow! Great Price, super fast delivery
First time using Wheelbase, placed an order for 2 x Changing Robes, great price and arrived next day!
18. juni 2025
Hats off to the staff at wheelbase
Hats off to the staff at wheelbase , we waited a bit of a while for the bike but the staff kept chasing the order and updating as and when needed , picked up the whyte e180 tax today and we’re over the moon. Thanks everyone and hopefully the after service is as sweet !!!
24. juni 2025
Uopfordret anmeldelse
Great
All good. I bought my whyte bike here
On cycle to work scheme. All went smoothly. Bike is great. And deliverd when they said it would.
19. juni 2025
Great Experience
Bike arrived in perfect condition- had great instructions as to how to finish the final assembly bits
Also great with communication and were very patient with waiting for my cycle to work scheme voucher to be processed
19. juni 2025
Effective problem resolution
Experience in shop very good and responsive to my specific issues and questions. Very pleased with e-bike purchased. I refused first delivery due to damage to the box, presumably caused during transit. Wheelbase responded professionally and dispatched replacement quickly.
11. juni 2025
Fantastic customer service
Fantastic customer service. Product is amazing deffo barely would use again
17. juni 2025
Really happy
16. juni 2025
Great product thankyou
9. juni 2025
Not received
Not received. I took the day off work to wait for the delivery and nothing.
11. juni 2025
Perfect !!!
11. juni 2025
Great online communication
Great online communication, answered my question. Delivery prompt. Quality parts just what I wanted.
11. juni 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.