I don't often take the time to write reviews but I was so delighted with the outstanding customer service I received from Steph and Dave I felt compelled to do so. I had a mechanical problem with the... Se mere
Lokation
Skift lokationGO Outdoors, Coventry Business Park, CV5 6RN Coventry, England, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Step too step video on how too build your bike I also liked when you phone it was so easy too speak and understand a member of the team at wheelbase did find the online buying of the bike a bit stress... Se mere
Today I have received excellent customer service and advice regarding purchasing an E Bike fom this company. Thank you Arron, always pleasant to receive such good customer service 😊
Arrived all in order and when needed help was given it politely and promptly .
Virksomhedsoplysninger
Om Wheelbase - Coventry
Skrevet af virksomheden
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktoplysninger
GO Outdoors, Coventry Business Park, CV5 6RN, Coventry, England, Storbritannien
- 0247 710 2333
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 30 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fairly straightforward transaction…
Fairly straightforward transaction wheels and tyres ..stunning!!
Excellent customer service, thank you 🙂
Today I have received excellent customer service and advice regarding purchasing an E Bike fom this company.
Thank you Arron, always pleasant to receive such good customer service 😊
Excellent service throughout
Clear product information and choice. Excellent product (windproof cycling jacket). Quick delivery.
Very disappointed with the range of…
Very disappointed with the range of women’s cycling clothing. Very little to choose from and no waterproof trousers. Also very expensive and not accessible to the average commuter cyclist.

Besvarelse fra Wheelbase - Coventry
A very positive customer experience.
I don't often take the time to write reviews but I was so delighted with the outstanding customer service I received from Steph and Dave I felt compelled to do so. I had a mechanical problem with the seat post on my bike which Steph resolved quickly and satisfactorily. Dave also offered to check and adjust the pressure on my suspension forks which he was under no obligation to do. All in all a very positive customer experience.
Helpful and professional
Step too step video on how too build…
Step too step video on how too build your bike I also liked when you phone it was so easy too speak and understand a member of the team at wheelbase did find the online buying of the bike a bit stressful..
Store is too hot
Went into the store to pick up my bike after 6 week check. The store in on a mezzanine level in Go Outdoors. This level in the heat was way too much to bear. I had to send my 12 year old daughter and dog downstairs where it was cooler. I felt so sorry for the staff to have to work in that heat. So issues with the staff and my service but I doubt they can be that effective working in that heat. I won’t visit the store in hot days! Come on Wheelbase look after your staff and customers.

Besvarelse fra Wheelbase - Coventry
Arrived all in order and when needed…
Arrived all in order and when needed help was given it politely and promptly .
Very happy with this company would…
Very happy with this company would definitely recommend. A1. 👍
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







