Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job don... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
Virksomheden har svaret
We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the... Se mere
Virksomheden har svaret
Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel
Virksomheden har svaret
Virksomhedsoplysninger
Om Wheelbase
Skrevet af virksomheden
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktoplysninger
Mill Yard, LA8 9LR, Staveley, Storbritannien
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 36 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Felt rushed when picking bike up and…
Felt rushed when picking bike up and the guy kinda put the bike down specifically the wheels when it started to make noise from front wheel
19. juli 2026
Besvarelse fra Wheelbase
Hi Dave,
Thanks for making us aware of this. We can only apologise that your collection experience wasn’t as we would like. We do hope that you enjoy your new bike and please let us know if we can assist further.
All the best,
Team Wheelbase
Product was fine
Product was fine. But got 4 emails asking me to review my experience. Too many emails.
17. juli 2026
Besvarelse fra Wheelbase
Hi Danny,
Glad you’re happy with the product. Yes, sorry about this we are aware of the issue and are working to rectify it. Apologies for the inconvenience!
There is nothing more valuable than customer experiences
All the best,
Team Wheelbase
Order went smoothly with Wheelbase but…
Order went smoothly with Wheelbase but let down on the delivery date which I waited in two days after tracking my bike purchase. It eventually arrived three days late.
16. juli 2026
Besvarelse fra Wheelbase
Hi Stephen
We are so sorry that your bike was delayed with our courier! We will note this with DX, although we use a 24hr delivery service sometimes delays occur
We can only apologise, and hope you enjoy the bike
All the best
Matt
Enormous thanks to Tom in the workshop…
Enormous thanks to Tom in the workshop at Darlington. Super helpful with sourcing me a set of replacement bolts for my son’s ebike in time for Ard Rock this weekend. Extremely helpful. Got the job done. I’ve little relationship with the store as we live in Sheffield but he went above and beyond to help get me out of a fix. Proper customer service. I wouldn’t hesitate using the shop or workshop again in the future. Highly recommend and thanks again.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Wheelbase
Hey Sue
We hope you all had a blast at Ard Rock! Us guys who headed down to support Burgtec certainly did :)
Thanks for choosing us, we'll keep an eager eye out to see if your son takes after Steve Peat, being a Sheffield boy
Peace and Wheelies
Matt
Highly recommend
Probably the best online retailer for price and service. Highest recommendation.
13. juli 2026
Besvarelse fra Wheelbase
Scott
Thanks for taking the time to write probably one of the best reviews out there!
Peace and Wheelies
Matt
Good job reliable.
13. juli 2026
Besvarelse fra Wheelbase
Enough Said!
Thanks for the 5*'s :)
All the best
Matt
Prompt work by the guys at Wheelbase
Prompt work by the guys at Wheelbase, a great bike for my grandson and excellent delivery service keep up the good work
14. juli 2026
Besvarelse fra Wheelbase
Andy
We hope for many happy weekends or riding for you and your Grandson
Thanks for the kind word
All the best
Matt
Excellent customer service
Excellent customer service, really swift delivery and detailed info on how to construct bike. Really happy customer
9. juli 2026
Great service and products
Have used wheelbase twice in the last week or so, brilliant prices and incredibly fast delivery. Spot on
10. juli 2026
Besvarelse fra Wheelbase
Twice in one week!
Allan, sounds like you can't get enough of us, and we at Wheelbase can't get enough of you!
Thanks for the 5*'s
Excited for another purchase from Allan soon
All the best
Matt
Perfect communication
Perfect communication, quick delivery and goods in perfect condition once received. What more do you want?
9. juli 2026
Besvarelse fra Wheelbase
Tim, thanks for taking the time to write a nice review! What more could we want?
Enjoy the trails
Matt
Excellent service!
We phoned Wheelbase about reserving a particular bike they had in stock. They were happy to reserve the bike for us whilst I waited for my Cycle2work letter, paid a refundable deposit. Sent them the LOC 2 weeks later when I got it, they redeemed it immediately and refunded my deposit at the same time. I could have got the bike delivered 48 hour’s later however I requested some accessories were fitted, which they ordered and fitted and delivery ended up being 2 days after that. Matt could not have been more helpful. I would not hesitate to purchase from Wheelbase again, even though I live in Glasgow.
10. juli 2026
Besvarelse fra Wheelbase
Hi Sally
Thanks for this lovely review!
We hope you enjoy your bike and the wonderful riding around Glasgow.
Please don't hesitate to get in touch if we can help with any after sales support
All the best
Matt
Amazing customer service
Amazing customer service, product was good and the delivery was swift.
8. juli 2026
Besvarelse fra Wheelbase
Hi Yassar,
Thanks for taking the time to write us a bang on review, wishing you a stellar season of riding fast
All the best
Matt
Great buying experience …
The whole buying experience was very simple. The price was very competitive and delivery very fast.
A great company to deal with!
6. juli 2026
Besvarelse fra Wheelbase
Eric, what more could a company want from a review!
Thank you so much for taking the time to write some kind words, it means alot
Thanks
Wheelbase team
Besvarelse fra Wheelbase
Not bad for a family run business!
Thanks for taking the to leave a review
Happy pedalling
Matt
Great service and good communication
Got hit by a pick up truck whilst out riding, so took bike in to get a damage appraisal. They booked me in and I was able to leave the bike with them, which was great. They rang me after the appraisal and discussed the issues. They didn’t try to exaggerate the damage or upsell extra work, they seemed to be very honest about it. They didn’t try the agreed work and I was able to pick the bike up the next day. Great communication and level of service, hassle free.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Wheelbase
Andrew, we hope you are recovering and got those feet up, you do have to take it easy out there
I'm glad we could get the bike back on the road for you
The Workshop thanks you for the 5 * review and we all wish you the best
Matt
Besvarelse fra Wheelbase
We do try to get everything shipped as fast as possible, but maybe you'll be matching our speeds now you've got yourself some shiny new kit
Enjoy the ride!
Matt
Excellent customer service
I had excellent follow up customer service from John. Great company to deal with.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Wheelbase
Phil, We are glad we could get the issue sorted for you efficiently and effectively! John is the man for getting things done
Have a class summer riding bikes and smiling
All the best
Matt
Besvarelse fra Wheelbase
Craig,
Enjoy the hills, the descents, the ice cream, the hike a-bike, the trails overgrown in bracken, and everything else bikes let us discover
All whilst knowing you've got a lid ready for anything you can throw at it, at the very best price out there!
Thanks for the positive review, we wish you all the best
Matt
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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