The order processing and delivery arrangements were fantastic, great customer service. The bike was well packaged and easy to set up. However 4/5 not 5/5 because the rear deraillier hanger was bent ca... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Decided to purchase my first set of wheels and tire package after my own need replaced/repaired. Reached out by email to ensure correct fitment and had questions regarding payment plan via klar... Se mere
They did a fantastic job servicing my brakes the day before the Fred Whitton challenge this year. Much appreciated! and a nice store too. I also bought some wheels from them last year and delivery and... Se mere
Very pleased with Wheelbase.co.uk. Fast dispatch and bike exceptionally well prepared and secured. It was first time for me using this store and I'm very nicely surprised. Bike came super secured in t... Se mere
Virksomhedsoplysninger
Om Wheelbase
Skrevet af virksomheden
Welcome to the UK's largest Cycle Store. We stock one of the UK's biggest selections of bikes from 15 of the world’s best brands like Trek, Cannondale, Cube, Focus, Whyte, Yeti and Frog to name but a few. Plus, the very best in clothing and equipment to help you enjoy the ride.
Today we are Wheelbase.co.uk, Wheelbase Lake District, Wheelbase Darlington and Wheelbase Yorkshire. We pride ourselves on being an inclusive and friendly store for everyone who loves cycling, whether that be road cycling, mountain biking, touring, commuting, family riding or e-Bikes.
We are a team united by a passion for bikes and we have a wide range of cycling experience amongst our sales staff, mechanics and mail order team.
Our passion for cycling is invested back into the sport through the sponsorship and support of our British Elite road race team Wheelbase CabTech Castelli.
Now in its 12th year, we hold our annual MTB demo weekend in April, attracting up to 250 riders to our Lake District store, often in spite of the wet Cumbrian weather. We have a great community of cyclists here in the Lake District and there are plenty of events going on throughout the year, including the 3 Valley Challenge in June, our Tour de Staveley in July and the Wheelbase Spring Classic in March. We offer backing to local organisations where possible and are great supporters of Kendal Cycle Club and Fix the Fells.
Visit us online at www.WHEELBASE.co.uk or in one of our three stores in the Lake District, North East and Yorkshire.
Contact us via Customer CareKontaktoplysninger
Mill Yard, LA8 9LR, Staveley, Storbritannien
- 01539821443
- Info@wheelbase.co.uk
- www.wheelbase.co.uk
4,6
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Placing the order and receiving it…
Placing the order and receiving it within 2 days.Exactly what I need.Great service!
29. maj 2025
Great communication
Great communication keeping you informed throughout the buying process and delivery. Bike arrived on time in perfect condition. Very happy with this purchase.
28. maj 2025
Super easy and straight forward
20. maj 2025
Great prices and fantastic customer…
Great prices and fantastic customer service. I was unable to conclude my order online because of my address, but when I phoned up Toby was able to help me secure my order after only 5 mins of calling. I would highly recommend to anyone looking for their next bike.
22. maj 2025
I am very happy with the purchase of a…
I am very happy with the purchase of a bicycle online from this store, the price was very good and once I received it it was easy to assemble, delivery was also fast and I will buy more items in the future.
21. maj 2025
Uopfordret anmeldelse
Super quick response
Super quick response, exactly as promised. Very happy with the service.
19. maj 2025
Just the best bike shop experience
Just the best bike shop experience I’ve ever had.
I was choosing between three top UK retailers for a high-end Cannondale gravel bike, and Wheelbase was the only one that responded with a personal, flexible, and thoughtful offer.
Reached out to discuss the order, and they got back incredibly fast – responsive, helpful, and genuinely focused on making it work.
Special thanks to Arawn – super positive, extremely attentive, and just a pleasure to talk to. He provided one of the best customer experiences I’ve had in the cycling industry: everything was clear, detailed, and easy from start to finish.
Assembly & delivery: 10/10.
The bike arrived in perfect condition, carefully wrapped and preassembled, with everything adjusted and packed incredibly well. Minimal setup was required – just the wheels and seatpost. You can tell they care about how the product reaches you.
If I could suggest one area for improvement: I’d love to see a more transparent post-purchase tracking experience.
Something like: “Payment received” => “Queued for assembly” => “Bike being assembled” => “Packed & awaiting courier handoff” => “Courier collected + tracking link” with estimates dates.
Even basic status updates like these would avoid customers having to follow up by email or phone. Currently, the courier tracking system is very limited, no clear delivery time window and huge delays in their statuses.
Phenomenal experience overall. I’ll absolutely be coming back for future bikes and gear.
15. maj 2025
Really great experinece
Really great experinece. Made an error in size with my order and was really easy to change. Great communication and the bike turned up exactly on time. Would recommend!
9. maj 2025
Great customer service and mail order…
Great customer service and mail order experience from day 1 of ordering my new bike, receiving the bike with damage caused in transport, returning the bike and getting another sent to me as a replacement.
The replacement bike was packed with extra padding to ensure it arrived without any damage.
Dealing with Sam, from mail order was effortless and a true asset to the wheelbase brand.
3. maj 2025
No problems with Wheelbase at all
No problems with Wheelbase at all. Very helpful and efficient.
24. april 2025
Besvarelse fra Wheelbase
We appreciate you taking the time to share your positive experience. We're glad to hear that you found our team helpful and efficient.
Customer contact and delivery…
Customer contact and delivery fantastic.
Bike was packed magnificently , arriving on time without any issues.
Assembled and tested, set up to perfection.
Looking forward to many adventures on it
24. april 2025
Besvarelse fra Wheelbase
We're thrilled to hear about your positive experience! It's wonderful to know that you were impressed with our customer service, delivery, and the quality of the bike. We're happy that you're looking forward to enjoying many adventures on it.
Bike came prepared
Bike came prepared, well packed and on time. They responded to emails almost instantly to any queries. Amazing company, great staff and I would recommend this company to anyone! Love the new bike too 👍🏻
22. april 2025
Besvarelse fra Wheelbase
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our company. We strive to provide exceptional service and we are delighted that you found our team responsive and helpful. We are happy to hear that you love your new bike. We hope you enjoy many happy rides!
End to end service was great
End to end service was great, from first contact, advise, right thru to delivery and unpacking my bike. 5 star experience. Prompt replies when I emailed them, and very helpful.
23. april 2025
Besvarelse fra Wheelbase
We are thrilled to hear about your positive experience! It's wonderful to know that you found our service to be helpful and efficient, from your initial inquiry to the delivery of your bike. We strive to provide excellent customer service, and your feedback motivates us to continue doing so.
Dave was excellent to deal with
Dave was excellent to deal with! Definitely recommended to others
16. april 2025
Besvarelse fra Wheelbase
We're so glad to hear you had a positive experience! We strive to provide excellent customer service, and we're thrilled that Dave was able to help you.
Great service & price
Great service, awesome price, built the bike super fast and got it to me in 2 days 👏👏👏
16. april 2025
Besvarelse fra Wheelbase
We're thrilled to hear you had such a positive experience! We appreciate your kind words about our service, price, and speed. We're dedicated to providing excellent customer service and making sure our customers are happy.
Cube reaction pro purchase
I’ve just purchased a cube reaction pro & finally got out on it this weekend, absolutely lovely 😊, ordering was easy online , the only issue I had was with DX delivery service as their tracking is absolutely useless & is impossible to speak to someone from there .all In all Wheelbase were very helpful, highly recommended 👍👍
8. april 2025
Besvarelse fra Wheelbase
We appreciate your kind words about your new cube reaction pro and our online ordering process. We're thrilled you're enjoying your bike! We understand your frustration with the DX delivery service and their tracking system. We value your feedback and will pass it along to our team.
Very attentive service (via phone) and…
Very attentive service (via phone) and very rapid despatch of goods (bike)
11. april 2025
Besvarelse fra Wheelbase
We appreciate your kind words about our service and the speed of delivery. We strive to provide our customers with a positive experience, and we're glad to hear that we succeeded in this instance.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.