Stock clearance purchase: Quality was great despite being "slight second", the inner defaults were really not troublesome at all. The delivery was quite fast (a few days) but the shipping cost... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great service again. Second purchase from these guys. The item this time was already made and arrived super quickly , a few days and it was with me. Great quality, made really well. Plus their stuff... Se mere
The order was for my niece who lives a somewhat unpredictable life running a small printing business. I am used as a receiving post for her as she cannot rely on home presence at a time when the post... Se mere
Ich habe sowohl ein Oberteil wie auch einen Rock bei Westwardbound bestellt, auf Maß und Express. Außerdem hatte ich noch leichte Änderungswünsche bezüglich der Maße. Es wurde alles zu meiner Zufriede... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Westward Bound Latex Clothing Design and Manufacture for Women, Men, and everyone who desires to be who the want to be We design, cut and make each and every garment at our studio and workshop in Plymouth, England. We are the recognised symbol of excellence and a firmly established global presence in the world of rubber clothing. Since foundation in 1992 our market strength has come from the production of high-end, hand made latex dresses, catsuits, basques, corsets, lingerie and much more.
Kontaktoplysninger
2 Tavistock Place, PL4 8AU, Plymouth, Devon, Storbritannien
- helpline@westwardbound.com
- www.westwardbound.com
4,6
Fremragende
1 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Love the Dominatra skirt. Hate all the extra charges
I ordered a Dominatra skirt which I love. I didn’t give 5 stars as there are so many add-on charges when I ordered it feels a bit depressing. For instance having pearlsheen is an extra 15%, the delivery is normally 25-30 workings days unless you pay up to 40% extra for fast track. Ouch. I like the skirt. I hate the extra charges.
10. maj 2022
Made to order catsuit
The made to order latex catsuit turned up faster than expected, and to a very high quality! It's stunning!
23. april 2022
Wonderful item beautifully packaged and…
Wonderful item beautifully packaged and delivered promptly.
18. april 2022
Excellent product
Excellent product, great service.
Very happy to have purchased from them.
31. marts 2022
Disastrous purchase
I bought a very simple long sleeved dress recently - wish I hadn't now. I wore it (first time) out to an event on 5th March and the seams fell apart - literally! It wasn't a tight fit. The first seam to go was the front of the left shoulder and then things went from bad to worse with the left side seam going then the right, then the right shoulder.... Remember, I was out in public at an event when this happened! I had to cover up with a big coat (luckily I had one - it was chilly outside) and return to the hotel, obviously upset and more than a little angry.
I reported this to WB by email (no telephone number for customer service) and got a swift email back:
"Thank you for your email and I am sorry to see that the seam has come unglued. Our garments are thoroughly checked prior to dispatch so this is very unusual.
Please return the dress to the address below so that the garment can be fully inspected and the issue resolved. We will of course reimburse the postage cost to return the item up to the value of £9.50"
I did as asked and returned the dress, provided proof of postage and waited. The next email on the 9th March read:
"I have received the dress back.
We apologise that the seams have not bonded. We are having a new dress made for you which will be dispatched within the next few days.
I will forward your details for a postage refund.
Once again many apologies"
The replacement dress duly arrived on 17th March (why you get 2 stars). No goodwill gesture, voucher or note. So thanks for that.
25. marts 2022
25% charge for exchange of size is ridiculous
Expecting people to pay at extra 25% for an exchange of sizing and 30% for a refund if the item doesn't fit, when standard sizing not tailoring is purchased, and you can easily sell the item again, is ridiculous. You don't have a store where items can be tried on, so best guess is our only option and sometimes items don't fit.
For purchasers I have bought Westward Bound through Amazon and going that route they will tailor items for you even if you buy a standard sizing. For some unknown reason they don't do it when purchasing directly from them.
13. marts 2022
Besvarelse fra westwardbound.com
The onus is on the customer to ensure they provide the correct sizing when ordering goods, specifically when ordering made-to-order.
This charge does not apply when purchasing from already made stock. We do not offer a tailoring service on Amazon. We tried this as an experiment, a couple of years ago, it proved unwieldly and we ceased. This is what the customer is alluding to.
Logic dictates that If the customer provided measurements previously, they would have been aware that the standard sizes ordered would not fit, when ordering directly from our website.
It is why we offer the service and state clearly in our T&C, email order confirmation etc that the customer is to "Please ensure you check your order details to ensure they are correct. The responsibility for ensuring the accuracy of goods ordered and delivery address is, unsurprisingly, yours".
All policies are clearly listed in our T&C, agreed to at the point of sale.
It is not a question of a customer's "best guess", as stated in the review. It is a question of paying attention to the information required, referring to the size charts and the measurement tables, provided within our website, to provide accurate information. In doing so, you avoid this unfortunate situation.
Great service and good value
Always great service and delivers as promised, reasonable prices too.
11. marts 2022
Makers of fine Latex Garments
Westward Bound are a good company to do business with. I ordered a made to order garment and the process went through seemlessly. You get updates as to how your order is progressing which is nice, when your item is despatched it arrives quickly. Will definately use again.
3. marts 2022
Gift still yet to be worn
16. februar 2022
Best quality
Excellent quality latex products. Always keep coming for more, can't go wrong!
4. februar 2022
Sexy rose gold lingerie
Geat quality stunning colours,looks very sexy on my partner .really geart service with fast delivery.
3. februar 2022
Oustanding company & product
31. januar 2022
Excellent service!
21. januar 2022
Lovely item beautifully wrapped
20. januar 2022
Great items
Great items, beautifully made, reasonable prices and quick delivery. The seconds and sales items are fantastic value for money, always worth a look for a bargin
18. januar 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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