Stock clearance purchase: Quality was great despite being "slight second", the inner defaults were really not troublesome at all. The delivery was quite fast (a few days) but the shipping cost... Se mere
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Se, hvad kunderne siger
Great service again. Second purchase from these guys. The item this time was already made and arrived super quickly , a few days and it was with me. Great quality, made really well. Plus their stuff... Se mere
The order was for my niece who lives a somewhat unpredictable life running a small printing business. I am used as a receiving post for her as she cannot rely on home presence at a time when the post... Se mere
Ich habe sowohl ein Oberteil wie auch einen Rock bei Westwardbound bestellt, auf Maß und Express. Außerdem hatte ich noch leichte Änderungswünsche bezüglich der Maße. Es wurde alles zu meiner Zufriede... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Westward Bound Latex Clothing Design and Manufacture for Women, Men, and everyone who desires to be who the want to be We design, cut and make each and every garment at our studio and workshop in Plymouth, England. We are the recognised symbol of excellence and a firmly established global presence in the world of rubber clothing. Since foundation in 1992 our market strength has come from the production of high-end, hand made latex dresses, catsuits, basques, corsets, lingerie and much more.
Kontaktoplysninger
2 Tavistock Place, PL4 8AU, Plymouth, Devon, Storbritannien
- helpline@westwardbound.com
- www.westwardbound.com
4,6
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A Clearance Sale I Couldn’t Resist
I took full advantage of the 50% in-stock clearance sale and ended up placing four separate orders by the time it was said and done, lol.
Between the unbeatable prices and new stock updates, I couldn’t help myself. One item was out of stock, but Michelle was incredibly helpful and let me apply the funds toward other pieces and even bundled them to save on shipping!
Everything arrived quickly from the UK to the US, and the quality is excellent. I’m really impressed with the customer service, fast shipping, and how long the sale lasted. Solid experience all around.
23. september 2025
in over 15 years every order is perfekt, thank you !!!
26. august 2025
Awful customer service - AVOID
I bought a latex catsuit for £385.29 in April 2025. It fitted well but tore on its second wear, and the belt pin failed. Dressing aid was used and it was treated with care.
I contacted Westward Bound promptly and provided photos. They claimed it was a “puncture” and not a fault. I returned it for inspection, but they repeated the claim and demanded £50 for a repair.
I disagreed — the garment was carefully used, and a premium product should last longer than two wears.
Their handling of my complaint was argumentative, dismissive and unhelpful. Instead of resolving the issue, they hid behind terms and conditions and refused to take responsibility.
I escalated to my bank. Under UK consumer law, goods must be fit for purpose, durable, and of satisfactory quality. My bank reviewed the evidence and agreed — I have now received a full refund after intervention.
In my experience, Westward Bound sell products that lack durability and provide poor customer service, arguing instead of helping when problems arise. I will not buy from them again and cannot recommend them.
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In response to their reply, I stand by my review. The catsuit failed on only its second wear and the belt was poorly made. I treated it with care and reported the issue promptly. Instead of resolving matters, Westward Bound were argumentative and dismissive. My bank reviewed the evidence and upheld my claim with a full refund. Their response here only reinforces my view of how they treat customers.
26. april 2025
Uopfordret anmeldelse
Besvarelse fra westwardbound.com
Update. On Friday the 17th of October. We received notice from the bank that, upon further review, the case was upheld in our favour. The total claim has been replaced back into our account.
We maintain our original position on this matter.
WB 20 Oct 25
Original reply
Conflict with a customer is always best to be avoided. On this occasion, we stick 100% with our findings. With regards to 'Blake's bank reviewing the evidence. It places the word reviewed into disrespect.
He actually managed to claim more than he had spent on the individual item, despite us pointing this out in the paperwork with the bank.
He hit lucky on this claim and now wishes to carp. We stick with our report on the garment as being 100% accurate:
'We have received the catsuit for inspection. The objective being to clarify the issues and causes.
Due to the uniqueness of the belt issue, our Head of Manufacturing personally took over on this one. They were accompanied by one of our senior makers, 25 years of experience in latex garment construction. I was equally in attendance.
The findings are as follows:
1. The belt has been pulled with excessive force causing the buckle to twist and the pin to be wrenched out of its fitment. No matter the cause, we will honour the complimentary repair offered in my email to you dated 17th, June.
2. The body of the catsuit has been damaged as a result of a puncture in the garment. This is in line with my original optic notion as to the cause:
'There has been an inadvertent puncture of the latex, the initial damage has been caused where I have highlighted in your photo.
You will note a puncture, a resultant tear has occurred, in two directions, across the fabric, being halted by the seam at both ends. This initial damage was possibly caused during the first wearing, with the result only coming to light, with a tear, the next time the garment was put on. It is an unfortunate occurrence which we are happy/seek to rectify for you'.
In conclusion, both issues relate to unfortunate mishaps whilst the garment was in your possession. We will naturally honour the offer of return postage cover for you'.
A New Feeling
It's my first shorts made of latex. They are really cool and comfortable. I can recommand this company and its latex clothes.
24. juni 2025
Incredibly fast international shipping
Incredibly fast international shipping, ordered ‘seconds’ on sale but they were near perfect! Would recommend
2. juni 2025
Still trying to get information for an…
Still trying to get information for an alternation, slow to get advice.
29. maj 2025
Besvarelse fra westwardbound.com
This is an odd review. It relates to a service that we do not offer.
We have checked and can see correspondence between us and the customer, dated 8 June to 13 June 2025. All answered in a timely manner.
In short, It relates to a required alteration to a garment that the customer wished to carry out themselves. We have provided advice as it is shown on our website on latex repairs. We offered to cut and send a latex panel to fit, free of charge.
We had been under the impression, incorrect as it transpires, that they had some experience with making rubber clothing.
This is possibly the impasse and a part of the root of a two star review.
In truth, we are being poorly rated due to a failure to provide information on something we do not do, and for providing information on details related to what we do. Advise on how to execute a simple repair, not to take out and replace a latex panel and replace it with a different one (the request).
We do not have an instruction manual for such things and would not recommend such an alteration be made by anyone inexperienced with making latex clothing. I can only assume this is what the customer was waiting for, without stating.
During the initial communication, we offered to carry out the alteration for the customer. I guess distance, time and a desire for a quick fix created a slight haze.
In conclusion, the two star review is part customer haze and our own misconception of their experience. I guess such things can happen. We will look internally to eradicate a possible repeat of this confusion.
On a positive note, the customer contacted us today following through on our offer to carry out the alteration we initially offered. The cold light of day appears to have cut through the haze. With mutual clarity, we are happy to help.
C'est la vie.
WB
Your clothing is the highest quality
1) your clothing is the highest quality.
2) i will pay more for rubber that is NOT Chinese!
3) ordering was very easy
4) you selection if outstanding!
23. april 2025
i absolutely adore Westward Bound
i absolutely adore Westward Bound; their latex is beautiful and made with exquisite care and quality. 💙🖤💙🖤💙
19. marts 2025
Absolutely amazing costume
Absolutely amazing costume. It was very well made, the sizing was accurate and we are very happy.
24. januar 2025
Michelle from Customer Service made it…
Michelle from Customer Service made it very easy to go through the custom measuring and ordering process. The custom process didn't take as long as I had expected and the catsuit fit perfectly.
23. januar 2025
beautiful piece
beautiful piece.
very professional good quality. great latex . not my first piece wont be my last.
i am a show stopper in this piece!
much classier than anyone else ( yes i am bragging!!!!!)
🤭
18. december 2024
Ich bin sehr zufrieden mit meiner Bestellung.
Ich habe sowohl ein Oberteil wie auch einen Rock bei Westwardbound bestellt, auf Maß und Express. Außerdem hatte ich noch leichte Änderungswünsche bezüglich der Maße. Es wurde alles zu meiner Zufriedenheit berücksichtigt, und eingehalten, die Konversation per Mail war unkompliziert und zeitnah. Die Verarbeitung und Qualität der Sachen ist sehr gut. Gerne wieder.
29. november 2024
Uopfordret anmeldelse
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