Wates Group Anmeldelser 

Customer services cannot be worse. over 45 minutes of the phone, then put on hold and line disconnected. Rude lady who does not introduce herself and resistant to give me her name. Poor communication.
Contractor employed by Peabody housing that does awful job at residents address but does not allow complaints.

This company force you to cooperate with them, then when you have a complaint they ignore you and they become RUDE. my property was damaged and they are refusing to replace it and Mel the liason officer is ignoring messages. AVOID

A most unprofessional bunch of cowboys. USELESS

1 star is too much for this service. My grandmother was locked in her house and had to call a locksmith to help her to fix the problem. Unfortunately, she happened to reach this company first. They sent a worker to her who arrived over an hour late. He was rude and intentionally confused her. He charged her an extortionate amount of money for less than 1hour of work. She has since had another opinion from another, more honest, locksmith. He told her that he could fix the problem for half the cost of this company diagnosing the problem. He also mentioned that the worker from Wates Group had intentionally damaged the locking mechanism to ensure that she would return to them. Thankfully, she will not be using Wates again. Nor will anyone that I come into contact with. Extorting the elderly is nothing short of evil and should be punished severely. This company needs to be audited by a tribunal agency and should not be allowed to trade until this has been completed.

Disgraceful sevice. As a stonewater tenent i have no idea why they use a company with such a bad reputation. They have bad customer service, digusting repair reputation, send the wrong trade people to jobs. Repairs are fixed cheeply or not at all jobs not complete within time scales.

Continued sending me messages in spite of my leaving the property, at first not a bit convenience but then attempted to contact them to remedy the situation and received a call handler who seemed completely disinterested in undertaking his role in a professional manner, which has put me off on wanting to work with them in the future. I would not reccomend.

Have a great experience and customer service with Philasande Mlityalwa an operative from Wates who came to replace and fix my kitchen glasses. Really professional, respectful and patient with us. Dealt promptly with our queries thank you

the maintenance man Andy came to my house and made sure that I had my lock installed after waiting two months for he ensured he would not leave my property. he left and went searching for part that wasn't easy to find then came back installed it and made sure I was happy with all the work he had doe before leaving he even cleaned all his mess and hover my stairs for me happy customer .

Absolute incompetent bunch of jokers. DO NOT EVER USE THIS COMPANY unless your a Croydon council tenant then you have no choice. Cowboy company.

I could give a 0 if I can. Rubbish company. The pump broken in my bathroom, they sent so many different people to try to fix it, nobody fixed it and now after 15 days I still waiting for someone to come and fix it. Make me waste my time. I have one little boy 4 years old and now when we need to have our shower we need to take the water away with small bowl and mop. It’s no fair with us.
I’m really upset with this company and I can’t understand why Brent Council keep the contract with them.

I would give a - 0 if I could. Wates want the money from peabody but don't actually want to do the work. housing officer booked in works to be done in my bathroom with management. Sadly management don't know what they are doing and definitely need a job in tesco, they might manage to stack sheleves. 4 times operatives have come out to carry out plumbing work to my Toliet and stack pipe. And said they don't have the go ahead from management. Supervisor dave has no bedside manner. Wates management don't take any accountability for there mess! Incompetence at its finest if that's what your looking for book today with wates. Awful company and I have asked to speak to management and they refuse. So please don't copy and paste asking for me to contact you! I'd rather poke my eye out

This company are disgraceful.
6 times they have been to my neighbours to rectify a guttering problem. Sadly the water from the leaking guttering falls onto my property causing flooding as the join is so bad.
I am chasing the housing association even though it is not my place. I am fed up with the incompetence!
Carol Sutton

I cancelled a day in advance AND the repair man at my door 2 hrs ahead of time filmed via ring doorbell.

Unfortunately, not only did the workman turn up but HE KNOCKED AT 8AM!

The job was clearly scheduled for 10am.

As I rescheduled it, please inform wates office that by no means should a workman be knocking my door 2hrs before the scheduled appointment hence the word "scheduled".

I'm not here to make their job easier when I have a toddler to attend to at 8am PLUS it clearly states avoid what? School run!!!

This isn't acceptable that Wates think they can just randomly turn up 2 hrs ahead of the appointed time slot.

Please forward this to wates as they do not publish their email contact information on the website.

I have already rebooked this job for the 25th September in between 10-2 so I do not expect anyone knocking my door beforehand as its not professional!

MILs key broke off in lock. 6 pm call out for 30 mins work cost her £600!!!!! Trying to chase this up but phone call to office doesn’t link to actual group that delivers call outs so awaiting a response that acknowledges this was day light robbery

Just moved into a flat run by reside Barking and Dagenham housing association. Wates has constructed the property called forge in Abbey road Barking and it is of shocking quality. This block flats is new and below I list some of the problems in just my flat only and what I know across the building.
1. Top floor has damp and was flooded. Paint all coming off walks.
2.communal bin door doesn't fit. S apes along floor. It's now hanging on one hinge and when this heavy door falls and kills someone it will be down to their shoddy building work.
3. No plug in my sink (have asked to receive one. No one has come back to me.
4. Sink u bend plumbing in kitchen was all loose and cross screwed and so leaked.
5. Patio sliding doors doesn't lock. So that invalidates everybodies contents insurance. This is in multiple houses. Some have no handles on the doors at all.
6. 2 lifts. 1 of them has never worked.
7. No internal corridors lock and are all open and the intercom system doesn't work. So no one at the door can contact you. Quite difficult if you on the higher floors.
8. Bedroom window was reported by the council or contractors as broke. It was supposed to be fixed... They didn't do it. Signed off they had been but obviously hadn't as on my first time opening window with the agent the window nearly fell out the frame and scratched all the plaster. Still living in a flat where in one room it is locked shut and doesn't open and living patio doesnt lock. Shocking lackadaisical uninterested in fixing problems that there shoddy building work has created.
9. Laminate floor is bowing near the patio door where its getting damp or not laid right.
10. Door frames and skiting boards all wavy and not straight. Living room door frame is very wonky.
11. They left on all stickers to register the appliances for the warrenties you ae given by Indesit. Problem is we don't have access to the serial codes or know how much they cost or model numbers which Indesit require to resister the warranty.
10. No instruction manuals left for any appliances in the property.
11. Heating all left on full blast on moving in. In deepest summer.
12. Carpet in bedroom is shocking quality. Doesn't go right up to gripper in one corner. So bit loose.
13. They got hyperoptic in to plumb in Internet already. According to hyperoptic, it wasn't connected correctly and had some loose wires when they had to come back out.

This is just my flat and some of the issues I know about in this block. Absolute cowboy company. Don't buy or use them.

It would be nice if staff knew what they were doing. My door install was faulty from the beginning. The lady setting up the scheduling just ends up confusing herself after professionally speaking over you.

Please can a manager listen to Tabitha’s calls. Not the supervisor as it’s clear, from the service received today, he is not training nor supporting the staff at all.

In one call I was told the appointment was cancelled when it was not (this is after having the job closed incomplete). I was then confirmed a Wednesday appointment just to find out they had scheduled it the day I said I was at work with no courtesy call to let me know?

The gentleman that attended the house was lovely. He was deaf so had to have his phone on loud speaker. I could hear how staff were speaking to him over my ring camera and it was awful. Not the inclusive environment for workers with disabilities you would expect.

Just a complete disorganised mess. It’s a shame as the more experienced workers they send out know what they are doing and how to deal with customers. Please train all staff to the same standard.

Current worker for wates and I feel sorry for the tenants as we get told to do the bare minimum and mask
Problems and the reason why not much gets done is our wages are constantly short
So staff morale is always low they lie to tenants about what will be done
Delete notes wrote by operatives

Apart from not being able to follow protocols set in place and causing intentional disturbance.
YOU HIRED A PAEDOPHILE!!

Kandice Barber (37) had intercourse with a 15 year old boy. A paedophile is a paedophile no matter what their gender.
Wates have employed this paedophile after its release from prison.

Ran off the road by their driver
The Driver of the Wates van WV70GFE practically ran me off the road at 6:20am this morning then drove dangerously past multiple other cars
Sack this employee and take their license, police have been informed