Water2buy Anmeldelser 

I was recommended W2B by a friend who had already purchased. As they had an offer on I ordered a softener online which was a simple process as well as some crystal salt. They didn’t have a drinking tap I wanted but sent out a filter and also sent the salt out as soon as it came back into stock. Install was straight forward and as per the instructions. Responded to emails quickly. Would recommend and use again.

Ordered their last generation water softener. Received it. So far so good.

Ordered salt and cleaning solution for it 6 months later and they didn’t manage to deliver in more than a month. Calls it customer services and message keep saying a replacement is being sent and nothing comes. Their answer is that it is fine the water softener can run 2 weeks without salt (but then no softening…)

So I end up having a device doing nothing. Will probably replace it with a competitor product.

I've been getting replacment filters each year since 2010 from water2buy and have found them very helpful, reliable and overall providing a great service.

Prodotto eccezionale

My old water2buy softener had a fault. I was given excellent technical assistance which helped me DIY a fix with the parts they sent. Great communications during this period. Very satisfied.

Excellent experience from start to finish. All queries dealt with quickly, and the fitter was very friendly and efficient. Highly recommended!

I had ordered a product from them but never received it, they send me all the time that it was on the way, but i never get it.
Have already passed 5 months and still nothing, it is a scam/ fraud company, and they refusing to refund my money!

Shocking Company to deal with, keep well away
Order with a promise of 2 day delivery, 10 days later it has not even been sent. I only bought it as the last water2buy softener stopped working with a motherboard failure. Water2buy promise on the website that they send out replacements for this fault. trust me they don't
This shambolic company should be ashamed of themselves

My water softener from Water2buy stopped working 2 months ago. Testing the water either side of the softener shows that the water is equally hard after going through the softener. So I began attempts to communicate, which started well but now they will not respond to emails or phone calls. I have given up, and ordered another one (from Screwfix). I will never buy again from Warer2Buy (including filters). Exasperated.

Excellent customer services. Ms Tanja responded promptly to my query and addressed concerns raised about an item I ordered that was damaged on delivery. Water2buy acted promptly and ensured a replacement was provided. Thank you very much.

Service après-vente fantastique

Lors de la livraison de mon appareil, le couvercle s'est avéré cassé. (cela peut toujours arriver bien sûr)
Seulement 1 email et 2 jours plus tard, un nouveau couvercle a été envoyé
Ensuite, j'ai eu une question sur l'appareil lui-même. Chaque e-mail a reçu une réponse très rapide (en quelques heures), puis j'ai été appelé pour tout clarifier. HAUT

Je ne peux pas encore dire grand-chose sur l'appareil. Sauf que mon eau est sans calcaire et fonctionne normalement. Mais l’installation est assez simple et vous pouvez trouver de nombreuses vidéos en ligne.

Le seul inconvénient est que l'application que vous pouvez télécharger est destinée aux anciennes versions d'Android et ne fonctionne donc pas sur mon appareil Android.

Entreprise fortement recommandée

5 étoiles plus que méritées

Fantastic after service

When my device was delivered, the lid turned out to be broken. (can always happen of course)
Only 1 email and 2 days later a new lid was sent
Then I had a question about the device itself. Every email was answered very quickly (within a few hours). And then I was called to clarify everything. TOP

I can't say much about the device yet. Except that my water is lime-free and works normally. But the installation is quite simple and you can find many videos online.

The only disadvantage is the app that you could download is for older Android versions and therefore does not work on my Android device

Company highly recommended

5 stars more than deserved

To start with the good, I found the customer service extremely responsive, replying most often within 12 hours.
The middle: The product is OK, nothing special, made in China like so many of these water softener.
The bad: the instruction manual is just rubbish. Easy to follow, no problem with that, but the settings are ridiculously off. Like telling you to set the system for a regen every 1,200L whereas the quantity of resin and the ardess of my water implies a regen every 8,000 Litres => Do not trust the setting for the time before regen, test it by yourself by not doing a regen for a long time, measuring hardness every morning and counting how many litres have been consumed until hardness goes up.
Also the instruction are so bad that it does not mention the screw on the left that allows to adjust the hardness (basically a small bypass valve allowing you to mix soft and hard water if you don't want a 100% soft water.
Lastly, packaging was pretty much destroyed on arrival (but item works fine).

Ho acquistato sul loro sito con uno sconto di fine gennaio del 20% un addolcitore W2b200 con incluso nel prezzo kit di installazione con tubi flessibili e detergente per pulizia resine.
Mi hanno inviato solo l'addolcitore senza i due prodotti in aggiunta.. dopo numerose mail facevamo finta di non capire inviando numeri di tracking dei prodotti mancanti inesistenti. Morale della favola ho dovuto fare un reclamo tramite paypal per farmi sentire e hanno spedito tramite la piattaforma Amazon facendomi aspettare oltre 15 giorni dalla data dell'ordine. Assistenza clienti a dir poco imbarazzante e al numero di telefono assistenza di Roma non risponde mai nessuno.

I have been dealing with Steven and the Water2buy team for 0ver 15 years. Always have a 5 star experience with them with undersink RO units. Simple straightforward install instructions for user installs. videos are even provided that makes set up easy. Products once serviced have been trouble free.
I have and will recomended Water2buy.

Site à fuir, commande passée le 11/12, aucune nouvelle (soit disant toujours un problème de stock alors que le produit est toujours en vente sur le site). Numéro de téléphone France qui ne répond jamais. Un agent sur le chat qui dit envoyer le lien DPD mais toujours rien non plus ... à fuir ça sens l'arnaque.

Ruick delivery although it was holiday season

Non comprate da loro !!!! Ho fatto un ordine e mi hanno mandato i prodotti sbagliati, fanno finta di non capire le richieste fatte via mail per l'annullamento degli oridini e un ordine dal 140 € non mi è mai arrivato (ma l'addebito su carta di credito si) , sto aspettando ancora il rimborso. Siamo a livello di truffa !

Ho ordinato il 25/11/2023 un addolcitore modello X. Ad oggi il fornitore non sa dirmi quando spedirà.
Per chi vuole comperare un addolcitore WATER2BUY consiglio di verificare eventuale disponibilità a magazzino o optare per un altro marchio.

Salve, ho acquistato a luglio 2023 Water2Buy W2B800, subito dopo aver installato l'addolcitore ho incominciato ad avere problemi, acqua oliosa, durezza dell'acqua anzichè migliorare è peggiorata notevolmente, ho chiamato circa 1000 volte in diversi giorni al centro assistenza, ma senza esito non hanno mai risposto, ho inviato anche diverse email, mi hanno risposto dandomi una configurazione da effettuare, ma ahimè.....senza esito, tutto invariato, provo nuovamente a contattarli tramite email, ma non rispondono più, quindi, personalmente sconsiglio vivamente di acquistare questo prodotto, state alla larga per evitare problemi e buttare soldi.

Assolutamente zero assistenza, puoi chiamare all'infinito.