Watch Pilot Anmeldelser 

Disappointing customer service. Thirty-eight days after placing my order, I had received no communication or updates regarding delays with my watch. When I followed up, despite weeks having passed, the response lacked clarity and merely reiterated their standard 28-day delivery window. The replies felt impersonal and automated, repeatedly stating that suppliers had been chased and that dispatch would occur the same day the item was received. This identical response was given on every occasion.

Although they claimed to be in contact with their suppliers, no proactive updates were ever provided to me; communication only occurred after I initiated contact. They were unable to offer any estimated delivery timeframe. While alternatives were eventually suggested, by that stage I had completely lost trust in the company, leaving a full refund as the only acceptable resolution.

Overall, the service was inadequate—there was no effort to keep the customer informed of delays, no sense of accountability, and an overreliance on attributing issues to supplier shortages. It would have been far more transparent to indicate stock limitations on the website at the time of purchase, avoiding this situation entirely.

Thanks Dean

Great web site , great delivery communicating, great product

I have shopped twice at watch pilot and both experiences were positive and without any problems.
The watches are not widely available and I had to wait a while for the second one. Both watches are of excellent quality and well packed and presented.
Also, the price was very good and they offer great discounts from time to time.
The brand I purchased was valencianico and both are very beautiful.

Absolutely brilliant from purchase to delivery. Firstly, the price was the most competitive around. Then, the communication was excellent. From getting the right wrist measurements, to getting the watch delivered way ahead of my son’s birthday. Well done guys. Would very much recommend this company.

Fantastic delivery time, and free, bonus! Love using this site

Fast delivery & packaged extremely well.. such a lovely watch!

Great product range at good prices. Found my ideal watch at a great sale price. Delivery first class by the Post Office, even though ordered before the Bank Holiday.

Worst experience. Bought a watch, they took the money then told me watch out of stock, pressured me to order another one from the available stock, which I did, watch came totally diff color not as image on site, when requested to return they asked me to pay shipping which is 250$. Scam

Amazing customer service keep you well informed !! 🤙🏻

Very helpful polite and friendly nothing was any problem and kept you informed all through ordering and delivery highly recommended 👍 😀

Very helpful and friendly. Item came next day. Would highly recommend.

Your using royal mail i rest my case

Ordered ladies silver Gucci watch.
Arrived promptly, had an issue which was resolved swiftly and good customer relations.
Great price, style and partner loves it.

Good service with immediate updates about the order.

Nice watch,quick service and delivery.good site to browse,lots of choices.thumbs up.

Avoid at all cost . I purchased a watch from this company, and they charged me immediately but failed to ship the item. A week later, I received an email saying it was on backorder. Two weeks after that, they informed me it was still unavailable and pressured me to choose a different watch—only from their available stock.

The replacement I selected looked nothing like the photos on their website and was of poor quality. When I requested a return, they required me to pay for shipping, which cost $190—almost as much as the $300 watch itself. Even when I sent them an email explaining the issue, their reply was negative,

Overall, very poor service, misleading product representation, and unfair return policies. I would not recommend this company

Arrived on time and very pleased with purchase. Customer service was fantastic they even contacted me for my wrist size so watch was ready to wear upon arrival

Very good app. Love it very much.

Watch order received very quickly, packaged well and as described. I contacted the team regarding sizing the watch, and their response and instructions were immediate and concise, they even provided a shipping label to return it! It was sized and returned within a few days!
Customer service excellent, products and range excellent, definitely recommend.

I was originally going to buy from a high street jewellers but the price at Watch Pilot couldn’t be ignored. I didn’t quite believe it. I couldn’t fault the service. My chosen watch was on a back order. Watch Pilot kept in touch and managed expectation well. When it arrived the product didn’t disappoint.