Obawiałem się, że to będzie jakiś skam, i w sumie miałem niską kwotę zamówienia. Więc uznałem, że dobra. Będzie, co będzie. Okazało się, że normalnie wszystko zostało wysłane. Nie było żadny... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Everything went smoothly. Delivery was fast via UPS, watch was in perfect condition. The only small gripe would be that I sent a question after they shipped the order and they only replied to me seve... Se mere
Recebi a encomenda muito bem acondicionada e segura. A transportadora também foi impecável. Ficarei vossa cliente. Desculpe escrever em português mas não sou fluente em inglês, apenas o básico. Muito... Se mere
Ive bought a Watch because it said the delivery would be in 5 days. However, it has been 18 days and i still havent received my packaging. Ive contacted GLS and it says it’s in Spain but they dont h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Based in Finland since 1982, Watchesonline.com is a leading retailer of premium watches and jewelry. Serving over 300,000 customers across Europe, including Ireland, we specialize in top brands like Casio, Garmin, Tommy Hilfiger, and Gant. We're an authorized dealer, ensuring authenticity and quality in every purchase. Enjoy swift 1-2 day delivery with DHL Express, and free shipping on orders over 200€. Our dedicated customer service team is always ready to assist. For any queries, reach out to us at info@watchesonline.com. Shop with confidence at Watchesonline.com, where quality and customer satisfaction are our top priorities.
Free shipping on all orders over 200€
Free shipping on orders over 200€
We offer free shipping within the EU for all orders over 200€.
Kontaktoplysninger
Onnentie 7, 63610, Tuuri, Finland
- info@watchesonline.com
- www.watchesonline.com
4,2
God
540 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivery service
30. juli 2026
Besvarelse fra watchesonline.com
Hi Artem,
Thank you for taking the time to leave feedback. We are sorry to hear that you were not fully satisfied with the delivery service for your order!
If there were any specific issues or delays with your shipment, please feel free to reach out to our customer support at info@watchesonline.com. We would be glad to look into it for you and see how we can improve.
FIt Bit Air Obsidian Experience
I had to wait quite a long time for my order because the Fitbit Air was on backorder, and the estimated availability kept being pushed back. Naturally, this was frustrating, especially after already waiting for months.
However, I want to be completely fair to Watches Online: the delay was not their fault. The issue was the product availability from the manufacturer/supplier, and they were transparent about the situation. Every time I contacted them, they replied promptly and actually took the time to explain what was happening rather than leaving me without an answer.
So while the waiting period was definitely longer than expected, my experience with Watches Online themselves was very positive. Their communication and customer service were excellent throughout, and I never felt ignored or left without information.
I would definitely recommend them based on the way they handled a situation that was ultimately outside of their control. Sometimes delays happen — what matters is how a company communicates with the customer, and Watches Online handled that part very well.
30. juli 2026
Overall good
Overall good.
What could be improved is proactive communication on delayed deliveries
30. juli 2026
Communication needs to be better
I have order a Fitbit 10 days ago, they say it's in stock and delivery 3-5 days but I haven't received yet. Tracking is useless showing the watch is going around Europe from Finland to Romania, while delivery is in Greece...
Poor customer service as I have emailed them few days ago with no reply, I wonder if this is a scam.
UPDATE: watch appeared right after these messages but still to point out that the communication wasnt up to it.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra watchesonline.com
Hi Vasilis,
Thank you for your feedback, and we are truly sorry for the frustration and concern this situation has caused! We assure you that we are a legitimate business and definitely not a scam.
International courier routes can sometimes route packages through central European logistics hubs (such as Romania) before directing them to Greece, which can unfortunately cause unexpected delays. Additionally, we apologize for the delay in replying to your email as we are currently experiencing a temporary rush in our customer service.
We want to get this resolved for you right away. Please reach out to us at info@watchesonline.com(or update your review with your order number/email address), and we will immediately investigate the exact status of your package with the carrier.
I submitted a request for an exchange…
I submitted a request for an exchange or return because the item arrived damaged. However, a week later, there has still been no response.
28. juli 2026
Besvarelse fra watchesonline.com
Hi Julia,
Thank you for reaching out, and we are truly sorry for the delay in responding to your exchange/return request!
We are currently experiencing a temporary rush in our customer service, which has caused delays in our reply times. We sincerely apologize for the inconvenience and frustration this has caused.
We will process your request and respond to your email as soon as possible to get this sorted out for you. Thank you for your patience!
I never got an answer back from…
I never got an answer back from customer service and my order came in the wrong colour!
25. juli 2026
Besvarelse fra watchesonline.com
Hi Marcus,
Thank you for your review, and I am very sorry to hear that the item arrived in the wrong color!
I checked our message history and saw that we replied to your delivery inquiry on August 11th, but we had not received any prior message regarding a color issue.
If you feel that you have received the wrong product or color, please contact our customer service directly via email at info@watchesonline.com.
Please include a photo of the received item and its packaging so we can check the details, arrange a free return, and get the correct item sent to you right away.
Apologies for the inconvenience, and we look forward to helping you resolve this!
Delivery is awful, customer support unresponsive
I am starting to think this store was a scam, but I still believe all other positive reviews.
I ordered on the 27 August, and the shipment was delivered to GLS on that same day. Now, 6 days after, the website is giving contradictory information about the state of the order, one saying the package is in Brussels since the 31st, and in the app saying that the package wasn't been delivered to GLS yet.
Already tried to reach customer support of watches online so they can reach out to the carrier, but support is unresponsive.
I have no idea of when my package is going to arrive, or even if it is arriving at all. Terrible experience.
Edit: this was not a purchase of something that was on pre order, or out of stock. Current stock still shows more than 5 items available, and the order was shipped.
4. august 2026
Uopfordret anmeldelse
Besvarelse fra watchesonline.com
Dear Mario,
We are truly sorry for the delay in our customer service response and for the frustration this situation has caused. We have been experiencing a high volume of inquiries due to the peak season, but that is no excuse for leaving you in the dark.
We can assure you that our store is fully legitimate and your order was processed promptly on our end, it was dispatched to our shipping partner on the very same day you placed it, July 28th.
A member of our customer service team will contact you personally today. They are reaching out directly to the carrier to locate your package, resolve the conflicting tracking information, and provide you with an accurate update on its status.
Thank you for your patience, and we apologize again for the inconvenience!
Very good service!
Άμεση επίλυση κάποιου προβλήματος με μια παραγγελία.
Επικοινωνία και Ευγενία!!
21. juli 2026
Amazing amazing amazing
Amazing! This ring was sold out everywhere! I used the old one it as an everyday wedding ring and I misplaced ut! These guys not only had it in stock when no one else did they had it delivered in a couple of days! I am beyond happy and grateful to watches online ❤️
18. juli 2026
Besvarelse fra watchesonline.com
Dear Tesniem,
Thank you for taking the time to share your feedback. We sincerely apologize for the one-month delay in the delivery of your order. A delivery time this long is certainly not the level of service we aim to provide, and we completely understand how frustrating this experience must have been for you.
We take your feedback very seriously and are investigating what went wrong in the delivery process to ensure this does not happen again in the future.
If you would like to discuss this further or if there is anything else we can do to help make things right, please feel free to reach out to our customer support directly at info@watchesonline.com.
Delivery took a month and a half instead of five days.
When placing the order, the delivery time was stated as two to five days. The actual delivery ended up taking a month and a half, with constant delays. Supposedly, something was out of stock.
It looks like a scam company that sells items they don't even have in stock.
16. juli 2026
Besvarelse fra watchesonline.com
Dear Yury,
Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by the delay in receiving your order.
We would like to clarify that this item was a pre-order product. The initial estimated arrival from the manufacturer and importer was set for June. Unfortunately, due to unexpected production and delivery delays on the manufacturer's side, the shipment was pushed back to July.
We always strive to keep our customers informed by sending updates as soon as we receive new availability dates from our suppliers, but we fully understand that waiting a month and a half is far from ideal.
We can assure you that we are a legitimate business working directly with official importers and manufacturers, but we deeply regret that this delay gave you a negative impression of our service.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support directly at info@watchesonline.com.
I just received the watch I bought from…
I just received the watch I bought from WatchesOnline. It was quite an expensive watch, so I was a bit worried, but I just want to say it was an amazing experience.
I ordered the watch on Saturday and received it on Tuesday. That's incredibly fast, and the whole process was smooth. I truly recommend this website!
28. juli 2026
Uopfordret anmeldelse
Objets bien reçu bien emballé
Objets bien reçu bien emballé, transaction parfaite merci 🙏
5. juli 2026
Nice watch at a very good price.
Prices on watchesonline are the lowest compared to other sellers. Website is easy to use, smooth payment process. Slightly longer delivery time – 14 days, including 7 working days.
4. juli 2026
fast and secure delivery
Fast and secure delivery.
Great offer.
Web store with latest gadgets.
2. juli 2026
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.