Warranty Assist Anmeldelser 

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TrustScore 3.5 ud af 5

3,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Very polite respectful people who helped me solve my car issues perfectly, there responses were always available when needed too. Great business and workers

Bedømt til 5 ud af 5 stjerner

I want to give a big thank you to Dane Walters for the excellent service he provided regarding my car warranty. He was professional, clear, and extremely helpful throughout the entire process. Dane m... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Unfortunately, there was a misunderstanding whilst making a claim. The guy I was dealing with initially was called Adam, who did not fill me with confidence and certainly did not have a “ can do” atti... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

Awful company avoid at all costs! Provided customers with warranty via warrantyassist. Any time you need assistance no one can help. Account manager will ignore you or give you false promises.... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Privatchauffør

Oplysningerne kommer fra forskellige eksterne kilder

With more than a decade's experience selling cars in the motor trade, we understand your position as a used car dealership and the value that extended warranties can bring to your business - and your customers. With the UK's highest level of dealer support, we aim to build strong, long lasting relationships that help your company flourish. Warranty protection can be setup instant in minutes from your own personalised warranty portal. With a wide range of options you can tailor each warranty to suit your stock, providing your customers with the protection they need. For motorists, our aim is to keep you on the road, providing peace of mind so that you can fully enjoy that used car purchase. Login to your own customer portal to find information and your documents, or to get a repair started.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

728 anmeldelser

5 stjerner
4 stjerner
3 stjerner
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Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 89 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,6

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58 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Amazing service!

Thank you warranty assist. Always helped me and given me the best service! As somebody who struggles with reading they have been extremely good with the way they communicate with me.

1. marts 2024
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Besvarelse fra Warranty Assist

Hi Casey,

Many thanks for your kind words. We are pleased to hear that our friendly team could help accommodate your needs and that you had such a great experience with Warranty Assist. Simply give us a call should you need anything else.

Thanks
Joe

Bedømt til 5 ud af 5 stjerner

The team at warranty assist were really…

The team at warranty assist were really helpful taking my calls and listening to my car issue.
They've arranged for a local garage to have a look at my car and approved my expense. I had a clutch issue which now is resolved.
Thanks for all the help!

1. marts 2024
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Besvarelse fra Warranty Assist

Hi Adrian,

I am delighted to hear that our friendly team were able to help with any queries you had and that we could help arrange repairs for your vehicle. Should you need anything else, please don't hesitate to get in touch.

Thanks,
Joe

Bedømt til 5 ud af 5 stjerner

Excellent Communication and Customer Service by Lauren at Warranty Assist.

I recently had an outstanding experience with Warranty Assist, particularly thanks to an amazing team member named Lauren. From the get-go, Lauren was a beacon of professionalism, working tirelessly to resolve my issue. My car was stuck at a diagnostic center, and navigating through the complexities of the situation could have been a nightmare. However, Lauren and the Warranty Assist team made it seamless. They not only ensured my car was released without delay but also covered all associated costs. It's rare to come across such dedication and efficiency in customer service today.

Lauren's exceptional commitment to helping clients and going the extra mile truly sets Warranty Assist apart. I highly recommend their services to anyone looking for reliable and customer-focused warranty support.

1. marts 2024
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Besvarelse fra Warranty Assist

Hi Rob,

Thanks for the review and we are delighted that Lauren in our warranty claims team could assist with the claim under your warranty. I'll be sure to pass on the kind words!

Please don't hesitate to contact your account manager should you have any further queries.

Gabby

Bedømt til 5 ud af 5 stjerner

A BIG thank you to Warranty Assist

A BIG thank you to Warranty Assist. Great service provided in getting my car repaired. Would highly recommend.

27. februar 2024
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Besvarelse fra Warranty Assist

Hi Elizabeth,

Thanks for the review! We are pleased to hear the team could assist with the repair under your warranty.

Please don't hesitate to contact your account manager should you have any further queries.

Gabby

Bedømt til 5 ud af 5 stjerner

Always wonder if these things are worth…

Always wonder if these things are worth it but really impressed by ease of service and would recommend to any friends.

29. februar 2024
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Besvarelse fra Warranty Assist

Hi,

Thanks for the review, I'm pleased to hear we could exceed your expectations and we would be more than happy to discuss warranty plans with your friends!

Gabby

Bedømt til 5 ud af 5 stjerner

Great customer service

Great customer service. Easy to organise and kept in the loop throughout the process.

1. februar 2024
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Besvarelse fra Warranty Assist

Hi Bill,

Thanks for the review and we are delighted to read your kind words regarding the repair under your warranty.

Please don't hesitate to contact us should you have any further queries.

Gabby

Bedømt til 5 ud af 5 stjerner

The experience

The experience is I got it’s helpful and easy to finish my processes. The people from the company they helped me to get my claims . But still I’m waiting for my claims!!!! But sometimes they not responding the emails and calls

16. februar 2024
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Besvarelse fra Warranty Assist

Hi Mahhud,

Thanks for your review and great to hear the team could assist with the repair under your warranty,

We aim to get our customers back on the road in no time and please don't hesitate to contact your account manager should you have any further queries.

Gabby

Bedømt til 5 ud af 5 stjerner

Spot on.

Very impressed,this company carried out their claims professionally,speedily and diligently. I highly recommend them to anyone.

14. februar 2024
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Besvarelse fra Warranty Assist

Hi Greg,
Thanks for your review! Great to hear the team could assist with your claim to get you back on the road as soon as possible.
Saoirse

Bedømt til 5 ud af 5 stjerner

Great service

Mike has been great communication, friendly, always got time for a warm chat and laugh,really appreciate the great service and wish all the best to.

11. januar 2024
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Besvarelse fra Warranty Assist

Hi Shahid,

Thanks for the review and Mike will be delighted to hear your kind words, I'll be sure to pass them on.

Please don't hesitate to contact us should you have any further questions about the cover offered.

Gabby

Bedømt til 5 ud af 5 stjerner

I dont nornally dont write reviews but…

I dont nornally dont write reviews but I felt I needed to. I have been dealing with Mike Hall at warranty assist now for over three years the service he and the company provide is 5 star and above. Ive never had an issue claims are always paid out quickly he always calls my customers and responds to me immediately! Thanks Mike for all your help so far making my business run smoothly you should get a pay rise!

8. februar 2024
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Besvarelse fra Warranty Assist

Hi Adam,

Thanks for the review and I'm delighted to hear Mike could assist with your Warranty Assist account management.

We aim to provide your customers the best experience, and we look forward to continue working with you in the future.

Gabby

Bedømt til 1 ud af 5 stjerner

Do not buy this nor take when buying a car

This warranty is a sham; sold through the dealer the car was bought from. Had an engine warning light come on telling driver to pull over and take to garage, over the course of 3 weeks. We did this, let warranty assist know this was happening. Had a stretched cam belt and was advised to not drive the car in case it breaks. Warranty assist won’t pay out as they actually need the part to break whilst you are driving. They actually expected us to get back in the car and wait until it broke before taking it back. Any garage will tell you how dangerous that is! And then if we had done that and the car broke, they would no doubt have used the excuse that we knew it was damaged so why keep on driving. Total scam and waste of money. You will see the only good reviews on here are from dealers who have probably been told to leave a good review to push up their star ratings.
AVOID AVOID AVOID

4. januar 2024
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Besvarelse fra Warranty Assist

Hi Anne,

Thank you for your review on behalf of the owner of the vehicle with a warranty.

The vehicle had a stretched cam belt, which is not a sudden or unexpected failure.

No warranties covers failures that develop over time, causing a stretch. Warranties cause sudden and unexpected breakages and failures.

We assessed the claim as per the terms and conditions, and we did not advise you how to use the vehicle.

Gabby

Bedømt til 5 ud af 5 stjerner

It was a great experience with Warranty…

It was a great experience with Warranty assist. The engineer was really helpful and sent the revised quote and did his best. The Claim process was so simple and got it processed quickly.

1. december 2023
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Besvarelse fra Warranty Assist

Hi Pravin,

Thanks for the review and we are delighted that we could assist with the warranty claim on your vehicle.

Gabby

Bedømt til 1 ud af 5 stjerner

The company called Warranty Assist are scammers

The company called Warranty Assist they are liars and scammers. I had some problems with the car, which were covered by the warranty. Even with the policy in my hand , they lie and tell me that they are not guaranteed. It is written in the policy that the clutch,NSF drive shaft and rack&pinion are warranted but they said that the warranty does not cover those parts which is a big lie. My advice , do not choose this warranty called Warranty Assist,because it will keep your car in the service for months and you will pay pocket money for the inspection and at the end the answer of the warranty will be that ,it does not cover and you will lose time and money plus headaches.

6. december 2023
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Besvarelse fra Warranty Assist

Hi Robert,

Thanks for your 2nd review regarding your claim.

A warranty covers sudden mechanical and electrical failures of listed parts.

You had a worn clutch, which we declined as no part had failed.

This is normal wear you would expect on a 15 year old 108,000 mile Audi Q5.

No warranty covers worn clutches.

Gabby

Bedømt til 5 ud af 5 stjerner

Warranty Assist Claim

Warranty Assist Claim: A Big Relief Thanks to Dan's Help

Recently, my car started acting up. Turns out it needed a new steering pump, a repair that sent shivers down my spine considering the potential cost. Thankfully, I had Warranty Assist, and the entire process was made smooth and seamless thanks to Dan, one of their fantastic representatives.

From the get-go, Dan was a breath of fresh air. He was friendly, understanding, and incredibly patient as I explained my situation and anxieties. He clearly outlined the claim process, explained my coverage in detail, and answered all my questions in a way that was easy to understand. This transparency and open communication were a huge relief.

Dan didn't just explain the process; he actively guided me through it. He helped me find a reputable repair shop near me, facilitated getting the car towed, and kept me updated every step of the way. He was always available to answer any questions that arose, and his prompt responses put my mind at ease throughout the entire ordeal.

But Dan's service went beyond just handling the claim. He genuinely cared about my well-being and understood the inconvenience my car trouble caused. He offered helpful tips, shared his expertise, and even checked in a few days later to ensure everything was running smoothly. This personal touch truly exceeded my expectations and made the whole experience far less stressful.

Thanks to Dan's exceptional service, my car is back on the road, and my faith in Warranty Assist has been solidified. He turned a potentially frustrating situation into a positive experience, proving that having warranty coverage is only half the story – it's the people behind it who make the real difference.

If you're ever considering a warranty plan, I can't recommend Warranty Assist enough, and if you ever need to file a claim, ask for Dan! He's a shining example of what customer service should be, and his dedication to helping his clients made all the difference in my experience.

Thank you, Dan, and thank you, Warranty Assist!

21. december 2023
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Besvarelse fra Warranty Assist

Hi Emir,

Thank you for the review and great to hear Dan could provide exceptional service!

Gabby

Bedømt til 5 ud af 5 stjerner

This is the one to save in your…

This is the one to save in your system!!

We work with Warranty assist 4 years ago since we set up our Motor Trade company and we are really pleased.

They never let us down or our customers, special mention for Dan Garcia who joined Warranty assist I beleive and I was one of his first client and all I can say is that Dan bent over backwards to help us handle claims and answer all our calls.
He has the best carisma and can do attitude.

Highly recommend this company for consumer or Trade customers.

8. december 2023
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Besvarelse fra Warranty Assist

Hi Zsolt,

Thank you for your review and I'll be sure to pass on your kind words to Dan!

Our team aim to provide an excellent and tailored experience, and we have enjoyed working with you and your customers.

Gabby

Bedømt til 1 ud af 5 stjerner

Absolutely unfit for purpose

Absolutely unfit for purpose. Warranty sold with the car by a private dealer. Car has a significant oil leak into the gasket but apparently this is not covered despite the car now being undriveable. Apparently only covered if the leak requires the engine to be lifted out!

I suspect this is a warranty for dealers not for users. Just be very cautious.

Rip off Britain at its best.

1. december 2023
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Besvarelse fra Warranty Assist

Hi Consumer,

As you haven't left a full name or a reference number, we can't locate you as a genuine customer on our database.

Please respond to our request for further information and a manager will be in touch to see how we can assist.

Gabby

Bedømt til 1 ud af 5 stjerner

I'd love to leave a positive review but…

I'd love to leave a positive review but sadly am unable to do so. My Audi A3 had a power steering failure whilst driving. Audi diagnosed that the entire steering rack and assosiated systems needs to be replaced. Caused by a loose or worn protective cover to the wiring in the power steering electronics meaning water ingression from driving on wet roads. Seems my Gold Cover covers some steering components but not the whole system that according to Audi needs replacing. So I'm left with a £3200 repair bill.

5. december 2023
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Besvarelse fra Warranty Assist

Hi Mike,

Thank you for your review.

Your claim was declined as the failure was not listed as a covered item under your plan.

No warranty can cover parts that are not listed under your terms and conditions.

The plan has limitations as expected with a 11 year old and 96,000 mile car.

We stand ready to assist with future claims should you wish to use us.

Gabby

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