Warranty Assist Anmeldelser 

Not worth the paper it’s written on, my car drove immaculately the whole time I had it until one day on a 40 minute journey on the motorway engine blew up. Called warranty wise for cover and they had my car in a random garage for 2 months waiting on an inspector that “had absolutely nothing to do with them and is independent” where my car sustained damage from being at the garage in two months..I was told that it was from the car having an ongoing oil leak even though the oil light hadn’t come on at all .. and for the whole time I had the car (months) it was supposedly leaking oil to which I told them and sent them videos and pictures of the day it blew up and the puddles of oil on the hard shoulder proved it had sufficient oil.. their “inspector” then reported that even though my car ran immaculate for the whole time until that day it blew randomly on the motorway that the reason it had blown was because of a pre existing problem with the car, but he can’t tell me what the pre existing problem is, so I’m struggling to understand how you can say it’s pre-existing without even knowing what the problem was. And then also even though I had excessive amounts of service history and had brand new parts and receipts .. they won’t except because some of the service history was hand written by the garage!!!

Currently appealing this and as they are responding reviews saying they would like to review but can’t find info to other people, my appeal number ID 60506. Judging by others bad experiences I’m not putting much faith in them coming up with anything substantial to honour their agreement.

Not worth the paper it’s written on.
Will try everything to get out of doing the work.
This warranty was given to me when purchasing the car as it was a gold warranty I thought this would
Be more than sufficient if anything goes wrong on the vehicle. I was WRONG.
I’ve used other warranty companies before and they have paid for the exact same work which is now required on this vehicle without any hesitation.
AVOID at all costs.
Would never trust this company with a vehicle again.

I had bought a KIA Optima PHEV from Car Planet in Watford for £ 12300 on March 15, 2023. At the same time was recommended to buy an extended warranty with Warranty Assist (Warranty No. 00432001 ) to have a piece of mind – BAD IDEA
Had trouble with the high voltage battery in June/July 2024. I had it checked with a garage near me – recommended by HEVRA ( Hybrid & Electric Vehicle repair Alliance). They found the fault with the battery and gave me an estimate to replace the whole battery (£ 8500 + VAT) . I contacted Warranty Assist for help. They asked me for a copy of the diagnosis and the estimate for repairs, which was submitted to them. For a reason known to them only, they asked me to have a diagnosis done by their garage on August 21, 2024, which cost me £ 130 in total. The diagnosis and estimate was the same to the one found by my garage.
On August 22 I telephoned and spoke to Ryan (12:48 hrs) who told me that the hybrid battery needed replacing and the decision on my claim had not been made. Upon asking the time scale of the decision team will take to make, I was rudely told that if I got of the line he would be able to fill in the paper work for the decision committee to make the decision. He asked me not to contact them until the following week.
I got the reply to the claim by the decision committee which read “Your Drive Battery: (hybrid) problem is not covered under your warranty because the part has not failed. As per the definitions section of your warranty, Breakdown means the sudden and unexpected failure of a component.” What is the purpose of buying the warranty if the unexpected failure of a component is not covered? To add insult to the injury they refused to reimburse me with the diagnostic performed by their own garage. The reply I got from them is “Diagnostic charges are only refunded if the claim is covered.” If they knew the claim was not covered then why did they have another diagnosis performed. I am still baffled that they have taken £ 1099.00 from me for this warranty that is absolutely worthless!!!

I was very fortunate to be assisted by Amey who was y far the most helpful agent I have spoken to in my 70 years
She helped me to transfer my policy to the buyer of my car and helped both of us so professionaliy and with exceptional courtesy.
I'm moving overseas but if ie ed return to the UK I shall be calling Amey to set up my new policy
It is Indeed rare to meet someone so kind, courteous and professional
Thank you Amey for making Motoreasy a brilliant company 😎

F10 m5 engine bent two rods. Made claim for repair, as my claim covers sudden damage to internal components. They declined the claim making absolutely fake excuses. One excuse they used saying my car had a service gap of 11k and in their system it should be 8k. So I contacted bmw in writing who confirmed its 12-18k service intervals. I appealed they still declined the appeal, apparently their system is more accurate than bmw who made the engine. Another excuse they used because my car had aftermarket exhaust resenator for extra exhaust sound - absolutely laughable which had nothing to do with engine. Another excuse the engine repair bill exceeds vehicle current market value - then why you selling warranty for an engine you can’t afford to fix ?

I had to pick up a 12.5k bill of engine rebuild

I put this review before and trust pilot took it down for some dumb reason.

Do not purchase warranty for this company they’ll make random reason not to pay out. This is not just my saying even garages I’ve spoken to said the same thing 8/10 claims are declined for random reasons, or they’ll say it’s wear and tear etc. don’t waste your money on warranty covers just regularly service and maintain your car.

I’ve put warranty number, watch they’ll give the dump reply saying you didn’t put all your info so we don’t know if you’re a customer or not. Absolutely scam of a company

Awful company avoid at all costs!

Provided customers with warranty via warrantyassist. Any time you need assistance no one can help. Account manager will ignore you or give you false promises. They will do anything to try and get out of paying for any work.

They lack transparency and communication absolute waste of money and time using them. Dealers stay away!!

Really great service from the team. First time I have needed to use them, found the staff to be very helpful, friendly & knowledgeable. Definately 5 stars for the service provided!
Thank you team!

It was great dealing with team at Warranty Assist . They helped me from start to finish and got everything sorted quickly to get my car back on the road . Definitely took the pressure off having these guys to fall back on when I needed them . Thanks for your help . Would highly recommend.

Repairs team where helpful and went out of their way to keep me in the loop and get my car repaired as quickly as possible

Had a car under warranty with this tin pot company, purchased via Car Planet

The girl I spoke to on the first phone call opened up with "you've been driving it quite a bit". This set alarm bells ringing as I have driven it less than half the average annual mileage for a car pro rata.

A mechanic checked my car and said the knuckle holding the rear left wheel to the axle was severely worn and had probably not even been attached correctly last time it was worked on (which was before I bought it).

Claim denied. I have no idea whether there is any merit to the denial. Based on other reviews I doubt it.

The communication is appalling. No formalities, pleasantries or even a name. Perfunctory, one line emails which seem only vaguely related to the questions being put to them.

Parted with an insult to the staff member writing the moronic emails but before that was perfectly cordial despite their ineptitude.

Gearbox barrings, Hyundia Tuscan 2018.

I purchased a second-hand Hyundai Tucson 2018 last year and decided to buy a £600 Gold warranty from Car Planet, hoping it would provide peace of mind in case of any issues. Unfortunately, my experience with Warranty Assist has been far from satisfactory.

Recently, the gearbox bearings on my vehicle failed. Despite having the warranty, I have been experiencing significant stress and hassle over the past eight weeks trying to get this issue resolved. To my dismay, my claim was denied on the grounds that I did not complete a gearbox service in March 2024. However, this requirement is not mentioned in the maintenance manual. I am certain that even if the car had been serviced, the vehicle would have failed due to wear and tear, and the company would still have found a way to not honour the warranty.

Additionally, my vehicle has only completed 52,000 miles. It is unreasonable to expect a vehicle of this age and mileage to have such a significant failure. The purpose of purchasing a warranty is to cover unexpected repairs, and it is clear that Warranty Assist is unwilling to honour this agreement.

I believe it would be more prudent for customers to save the £600 and use it towards repair costs directly, rather than dealing with the frustration and inconvenience of a warranty that does not provide the promised coverage.

My experience has left me with no faith in this company’s services. I have left my warranty number and would be interested to know what their response will be. I expect it will be something along the lines of, “I’m really sorry, but you didn’t have the gearbox serviced as per the T&Cs, so we cannot honour the claim.” Drivers, I’ll let you decide.

Stole money from a disabled man and left me with nothing. Lies and more lies and a warranty that is not for for purpose avoid avoid avoid

Avoid. Car needed an engine rebuild parts were covered under my warranty. Rejected the claim saying as the parts are worn and not broken they cannot accept the costs.

I wish I could give 0 star. Avoid this company at all cost, they 28% 1 star reviews everyone in the same boat as me. They decline the claim using made up rubbish reasons. My engine suffered a sudden rod failure. They declined my claim saying my engine has a service gap of 11k, accoridng to their record it should be 10k. So I contacted bmw and got it in writing from bmw that it’s 12-18000k or two years. Still apparently their system is more accurate than bmw themselves who manufactured the engine ! Absolute joke. And they said rod failure is not a sudden failure. Absolutely clueless people reviewing claims and decline claims for reasons that don’t even exist.

Edit: back story. F10 m5 2012, suddenly rattle noise from engine. Called up warranty assist, followed their procedures, they needed engine open and damage shown, quote was around 1600, they said if claim is accepted they’ll pay that back. Without that they can’t process claim. Now they declined the claim and appeal and the huge bill on me

I’ve appealed and still refused my appeal even though I’ve sent them a email from bmw confirming the service intervals is 12-18000 miles for my car with my reg. reasons for decline they added few generic reasons which includes such as burnt clutch, modification to softwares, any recall, burnt valves, timing belt not changed according to manufructure recommendation. Firstly the problem is in the engine not in the gearbox, secondly there was no burnt valves, thirdly no recalls on my engine, no software or firmware modification. only bent rods, thirdly this engine doesn’t even have cam belt, it uses life time timing chain. Their inspector didn’t even check any of That just went and took pictures and filled their report. You can see how clueless they are just mentioned some generic reasons and they said that’s in their opinion, and off course their opinion matters the most above bmw or the engineers who rebuild the engines. When I called the case handler, she also added another reason that was not mentioned on the inital email, that because my car had a aftermarket resenator installed in the middle of the exhaust for extra sound, that’s another reason for declining the warranty. I told them it was in the middle of exhaust section done by the previous owner I wouldn’t even able to see under the car and also the garage engineer told them in their report how ridiculous that is to use as an excuse to decline warranty as a resenator in the exhaust is only for sound improvement and nothing to do with engine health or performance. Another reason they said the repair value costs more than the car it self, if that’s the case, then why are you selling warranty for a car that you cannot cover if engine goes !! ?? You can see the reasons don’t even make sense. I’ve given them a full report from the garage who took out the engine and stripped it down debunking everyone one of their generic reasons proving they don’t apply to my engine or they’re false. They still declined my appeal saying the person who reviewed my claim done the right job and rightfully declined it. Absolute joke, so their claim reviewer lady who sit in offices, who never seen the inside of a valve cover in their life knows more about my engine than the manufacture of the engine and also know more about the engine than the engineers at the garage who rebuild engines daily. Dealing with this company is like dealing robots, talking to a brick wall, they make up generics reasons, pull up The small prints, show customer this reason is not covered, and in their inspectors and case reviewers opinion the generic reason is enough to decline the claim even though the generics reasons don’t even exist on your car for example like cam belt for my car when it uses timing chain,, or burnt clutch on my car when problem is in the engine not in gearbox. You can Avoid this company at all cost if you don’t wna be in my situation, as mentioned before they have 28% 1 star review, read all of them and see everyone is screaming the same thing. If you have already bought a warranty with them, you can call them up, cancel and get your refund trust me if anything goes wrong you’ll end up paying from your own pocket anyways. I’m also in loads of Facebook car group with thousands of car drivers I’ll Also share my experience all over and every platform. Best part is I have everything in writing. I have opened a case with the motor ombudsman who reviewed and said yes this case is something they can chase further. If my case wasn’t valid they would’ve said no there and then. I’ve attached my case reference on the review but still this person acting like she doesn’t know who I am, so funny how clueless they are. Make up generic random reasons to decline warranty claims and don’t wna pay out. 00449128 Here’s my warranty number for your reference

Dane Walters was very friendly and helpful, was also able to assist with my issue quickly. I would definitely use the service again!

What Can I say...
What a helpful understanding bunch..
Excellent service I really can't
thank Dan and Alex for all your help you have been both been amazing.

Every time I called it took between 2-5 minutes to pick up which is outstanding considering lots of places make you wait 30 mins+ and the staff that was helping me were very kind and friendly and obviously very helpful.

For me what makes this company shine above any others I’ve used is the personal touch and having a reliable Account manager Mike is exactly that! Helpful, always available, easy to talk too professional and I would highly recommend Mike and Warranty Assist to all!

Thanks Mike 11/10 🤩

I recently had an issue with my car and both wheel bearings broke down.
My experience with Warranty Assist customer service guys were very positive every time I spoke to them.
Quite professional I must say!

after a tricky start, sam intervened and was very helpful going out his way to sort the case and personally call me back