Warranty Assist Anmeldelser 

Really easy to contact and to talk too, customer service is top notch and they process claims in a timely manner and on top of that they paid out a decent amount which really helped me out. I would definitely recommend.

Friendly staff granted a claim even when outside of coverage scope.

Thank you!

We are tired of your constant delays.
You have everything you need and you are fully aware of the issue with the car, yet you keep finding excuses to avoid taking action.

We went to the garage and informed you about the problem. You said it had to be assessed at one of your approved garages.
We then went to the garage you assigned, but that wasn’t good enough either, and you said you would send another engineer.
You sent someone to inspect the car, and they claimed everything was fine.
We then went to the official BMW dealership and now you have written confirmation, black on white, of the issue and the costs involved.

You are nothing but thieves, and I will make sure this case is taken further.
All my friends and acquaintances who have insurance with you will be informed about your dishonest practices.

The reviews speak for themselves

I had a problem with my car braking system, I contacted the warranty team,particularly a gentleman named Dane Walters,he took me through the policy documents and what is covered..he is very professional..the issue was resolved amicably,my car is back on the road...good job warranty assist..

I had a complex claim with Warranty Assist for my BMW 320i, which initially faced challenges. I want to express my sincere gratitude to Dane Walters, Customer Success Manager at Motor Angel, for his exceptional support in resolving this.

Dane's understanding and willingness to look beyond the initial decision truly made a difference. He approached my case with empathy and dedication, helping to achieve a positive outcome that I'm very happy with, especially regarding the steering rack repair.

It's rare to find such personalized and effective customer service. Dane's efforts turned a potentially frustrating situation into a smooth resolution. Highly recommend!

I recently had the pleasure of working with Warranty Assist for my car warranty claim (after a while with them), and I cannot express how satisfied I am with the service I received. From the start to finish, the process was quick and incredibly smooth.

A special mention goes to Dane, who handled my claim with professionalism and efficiency. He was responsive to my queries and guided me through each step with clarity, making the experience stress-free.

Thank you, Warranty Assist and Dane, for providing excellent service! I highly recommend this company for anyone in need of reliable warranty support.

After I made a complaint I wasn’t expecting a call back, Dane rang and asked about the situation again, after explaining the details he said he would look into it and get back to me. He rang me back and offered a goodwill gesture of 25%. I was happy with the communication and positive outcome from Dane and appreciate the offer.

Dane and Monty were very helpful, communicated well and kept me updated. And most important got a fair deal. Many thanks

I had a claim it was a bit of a mix up but thanks to Dane he helped me out and got everything sorted for me

Take forever to respond or have a 3rd party to inspect faulty part. 2 big issues with a car I brought from Big Motoring World 30 months ago and the car has been off the road for 7 months. Assisted with the first fault but tried to do it on the cheap which in turn delayed the repair by 2 months. Second fault how its classed as wear and tear on an electrical part is hard to understand. Wish I hadn't spent the money on this service and will never do it again. Stay away.

Dane and Laura helped with the process of getting my quote approved. They were so detailed about the process and helped with the excess fee. I recommend them.

Nive was extremely helpful when I called to find out about MOTs and services. This is my first car so I really appreciated him taking time to advice me wven though the Warranty does not include MOTs.

If I could leave 0 stars I would. They refused my claim due to not having service history despite me only having car since Jan 2025 and my car computer saying the next service is due Jun 2025. They sent me to bmw twice to provide information which I did saying that it was done in 05/23 but they didn't accept this. They now refuse to give me a refund and can't speak to any management.

I recently bought an Audi A4 Avant B8.5, which is the second car I have ever owned, as i was into motorbikes in the past .

Knowing that unexpected repairs can get expensive, I decided to buy a warranty from Warranty Assist for peace of mind.

At the time, I didn’t have much mechanical experience, so when I started noticing some strange vibrations and noises while driving, I wasn’t sure what the cause was.

After some research and advice, I learned that these Audi models, especially with automatic gearboxes, are known for putting extra strain on the driveshafts because of the higher torque output. It’s a common issue.

In my case, the left driveshaft failed first, and not long after, the right one also started to go.
It was frustrating, but at least I knew by then what the problem was.

I contacted Warranty Assist to make a claim.
I'm not going to lie — the process was a bit long and detailed, with lots of forms, evidence, and steps to follow.
But in the end, it was worth it.

I was put in touch with Dane Walters from their team, who handled my claim.
He guided me through everything clearly and professionally, making the whole experience much easier to manage.

To be honest, I deal with people all the time, and unfortunately, I’m used to being treated poorly or rushed.
That’s why it actually caught me off guard when Dane handled everything so positively and with genuine care — it’s not something you see every day.

Thanks to their support, I managed to get the car repaired properly, and the warranty covered the cost as expected.
It was a huge relief.

This experience taught me a valuable lesson: having a good warranty is essential, especially when buying a used car.

I’ll definitely keep that in mind for the future — although to be fair, I’m really happy with my Audi and don’t plan to change it anytime soon.

As a small way of saying thanks, I’ll be recommending Warranty Assist to friends and family whenever they ask for advice about buying a car.

Thanks again for the help and the positive experience!

I want to give a big thank you to Dane Walters for the excellent service he provided regarding my car warranty. He was professional, clear, and extremely helpful throughout the entire process.
Dane made sure all my questions were answered and guided me step by step until my claim was fully resolved. I'm very happy with the outcome and grateful for his support. It's refreshing to deal with someone who truly cares about customer satisfaction. Thanks again

I received outstanding customer service from Dane Walters. His professionalism and willingness to help were truly impressive. Even though I had a car problem, Dane didn't hesitate to do everything he could to assist me. His helpfulness made a real difference. Thank you, Dane!

My car needed repairs, because it broke. Down. When I called them they said they was unsure if the problem was before I bought the car or after. If the problem was before I bought the car then they wouldn’t pay me out. To check this they wanted to send an inspector which would’ve taken a whole week just for an inspectors to come and inspect the car see if the issue was before I got the car. They booked the inspector a week after the car broke down. I was also asking for a courtesy car and they couldn’t provide me one, fair enough . On the day the inspector was meant to come, I phoned to confirm because they said he would’ve came on Thursday, I took a whole day off work to wait for the inspector because they said he’ll come 9-5. Wheh I phoned in to see when the inspector was coming, they said he wasn’t booked or they had no clue and it was up to the other team. Wheh I asked for the inspector team details they couldn’t provide me it and said he’ll get back to me when he never . I spent a whole week waiting just for an inspector which they didn’t Even book it because they put on ‘hold’. Bad service !!!! Just hung the phone up previous as well. What was the point of me paying for warranty if I went through this hassle. It is in the data base name was Mohammed Nawaz literally spoke on the phone not long ago white Mercedes c250. Sorry but your two paragraphs are completely false. I did give them time to book it. The inspector literally did confirm a date and time! As I said Thursday 8-5 they literally called me and said they booked that time. Then they didn’t show up on that day nor the time. I did give them time to book it. So both are false, they confirmed a date and time I gave them time to book it and no one showed up. My car was left there for weeks. I had to pay my own money to get it fixed as i previously state to your team that it my only car and I needed it repaired asap. But there was no empathy yet made me wait weeks currently nothing has been done and I’ve had to pay out my own pocket . Warranty is basically useless for me as of right now hasn’t done me any good. And you can’t confirm and say we don’t cover pre existing faults you don’t even know if it is pre existing because the inspector didn’t even show up because he wasn’t booked after they said he was !!!! So you can’t say it was pre existing since you don’t know !

Dane the customer service rep was patient with me throughout our conversation, and helped explain to me the process and costs with detail. Overall, it was a good experience thanks to his (and the rest of the team's) efficient and timely responses to my questions.

Great communication. I was able to speak to the same person throughout