Warranty Assist Anmeldelser 

727
TrustScore 3.5 ud af 5

3,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Update on my previous negative review which I apologise to Warranty Assist.Just received a call from one of their advisors who explained the situation that my air con was not covered in the three mont... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ryan from the Repairs Team was very professional, helpful and responsive throughout my claim. He took the time to explain the warranty terms clearly, answered all of my questions, and kept me updated... Se mere

Bedømt til 5 ud af 5 stjerner

I want to give a big thank you to Dane Walters for the excellent service he provided regarding my car warranty. He was professional, clear, and extremely helpful throughout the entire process. Dane m... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Unfortunately, there was a misunderstanding whilst making a claim. The guy I was dealing with initially was called Adam, who did not fill me with confidence and certainly did not have a “ can do” atti... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Privatchauffør

Oplysningerne kommer fra forskellige eksterne kilder

With more than a decade's experience selling cars in the motor trade, we understand your position as a used car dealership and the value that extended warranties can bring to your business - and your customers. With the UK's highest level of dealer support, we aim to build strong, long lasting relationships that help your company flourish. Warranty protection can be setup instant in minutes from your own personalised warranty portal. With a wide range of options you can tailor each warranty to suit your stock, providing your customers with the protection they need. For motorists, our aim is to keep you on the road, providing peace of mind so that you can fully enjoy that used car purchase. Login to your own customer portal to find information and your documents, or to get a repair started.


Kontaktoplysninger

3,6

Middel

TrustScore 3.5 ud af 5

727 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen nylige anmeldelsesinvitationer

Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative

Har besvaret 90 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,6

Alle anmeldelser

(727)

61 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

Everyone was especially helpful

Everyone was especially helpful my claim got approved within the day and went on hassle free, amazing company would definitely recommend.

12. marts 2026
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Besvarelse fra Warranty Assist

Hi Asim,

Thanks for the review, I’ll be sure to pass your kind words on.

Gabby

Bedømt til 5 ud af 5 stjerner

Lovely costumer service

My query was handled swiftly with no issues. I’d like to thank Dane and Warranty Assist for their impeccable service.

25. marts 2026
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Besvarelse fra Warranty Assist

Hi Sarthak,

Thanks for the review, delighted to hear the team could help.

Gabby

Bedømt til 5 ud af 5 stjerner

The dreaded point where the car you…

The dreaded point where the car you bought had a fault came along. Warranty assist were brilliant in helping me when my Audi went wrong. So grateful for their service and would recommend to family and friends.

11. marts 2026
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Besvarelse fra Warranty Assist

Hi Arthur,

Thanks for your review. We are delighted to take the hassle out of motoring for you.

Gabby

Bedømt til 5 ud af 5 stjerner

Great service

I recently made a claim with warranty assist for my car. The claim was processed smoothly and made really simple for myself and my partner.

24. marts 2026
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Besvarelse fra Warranty Assist

Hi James,

Thank you for the review.

Gabby

Bedømt til 5 ud af 5 stjerner

Claim settled quickly

After an initial miscommunication, a big thanks to Dane, Dans and Mikes who resolved my claim swiftly.

Great customer service, thank you.

19. marts 2026
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Besvarelse fra Warranty Assist

Hi,

Thanks for the review, I’ll pass the kind words onto the team.

Gabby

Bedømt til 1 ud af 5 stjerner

Don't bother wasting your money

Don't bother wasting your money, the contract may as well be written on toilet paper, so many get out clauses even though they will tell you the coverage is full when they miss sell it to you.

12. marts 2026
Uopfordret anmeldelse
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Besvarelse fra Warranty Assist

Hi Paul

As you haven’t left a reference I cannot locate you as a member on our database.

Please respond to our request for further information so a manager can investigate and be in touch.

Gabby

Bedømt til 1 ud af 5 stjerner

Never Ever Ever go for this warrenty

Never Ever Ever go for this warrenty. Useless taking ages to response. Coming back with rejection claim. Save money for you and deal problem your own paid £1800 for warrenty nothing in return.

3. marts 2026
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Besvarelse fra Warranty Assist

Hi All In One Best,

As you haven’t left a full name or reference I cannot locate you as a member on our database.

Please respond to our request for further information so a manager can investigate and be in touch.

Thanks

Gabby

Bedømt til 5 ud af 5 stjerner

Thank you Ryan and Dane

I was impressed with the way my claim was handled and processed. Thank you Ryan and Dane for your professional handling of the claim and the positive outcome.

14. januar 2026
Uopfordret anmeldelse
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Besvarelse fra Warranty Assist

Hi Hugo,

Thanks for the review, I will pass on the kind words.

Gabby

Bedømt til 5 ud af 5 stjerner

Excellent Service All Round.

Excellent Service All Round.
My claim was dealt with both professionally and efficiently from start to finish.

12. februar 2026
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Besvarelse fra Warranty Assist

Hi Andrew,

Thank you for the review.

Gabby

Bedømt til 1 ud af 5 stjerner

Misleading policy - most expensive component not paid for

First time claiming from Warranty Assist under the 'Gold' policy. Experienced a drive system failure resulting in a bill of around £700. As the car was fully serviced and the fault was "sudden and unexpected" (not general wear and tear), I expected the bill to be paid without quibble. However, only £160 was offered and this did not include the nearly £300 for the most expensive component. This was on the basis that the flange extension shaft was not covered specifically, despite the policy stating "shafts, (all, including all extension shafts)" are covered. I have had to pay the garage in full to get my car back. I am now in the complaints process. I would not recommend Warranty Assist unless you like to be disappointed.

30. januar 2026
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Besvarelse fra Warranty Assist

Dear Christopher,

RE: Approved claim, Non listed component , Not sudden

Thank you for your review. It is important to understand no warranty covers parts not listed.

After 45 days on cover you reported a claim for a noisy driveshaft and flange replacement.

Flanges are not listed on your policy.

We used our discretin to cover your driveshaft replacement even though you reported “ the noise had worsened “ pointing to an ongoing issue.

We must adhere to the terms and conditions of your policy, it is not fair and equitable to other members to cover non listed or excluded parts as they must pay through increased premiums.

A manager will be in touch to discuss your case.

Regards
Gabby

Bedømt til 3 ud af 5 stjerner

Very personable team

Warranty Assist should provide documentation to its end customers, beyond the car dealerships. I found myself having to pay 50% of a bill that really should have been fully covered. I was fortunate to get the 50% payment thanks to Thornton in repairs presenting my case - very grateful that he was proactive in doing this. Then Dane W came along to offer further payment after understanding my case and my frustrations at the use of T&C’s to escape payment.

I want to reiterate the help and guidance provided by both Dane & Thornton was first class - both are an asset to the company. Without these two I would have submitted a 1 star review.

16. januar 2026
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Bedømt til 1 ud af 5 stjerner

£570 paid <12 months, no cover, no help. Scam company.

Was sold warranty from dealer, paid £570 for Gold cover, was sold a car with full service history and MOT, car stopped working- no offer of recovery. Although does state in policy they can offer a recovery service and they pay upto £120. Did not offer and paid nothing to cover. Then told was not serviced in year car was bought, ( only just flagged as serviced due in 29 days on vehicle). Both warranty assist rejected claim. No money, no help from expensive warranty and no car. AVOID!!!

20. januar 2026
Uopfordret anmeldelse
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Besvarelse fra Warranty Assist

Dear Lisa,

RE: Insufficient service history.

Thank you for your review. It is important for readers to understand that no warranty covers vehicles which have not been maintained, which leads to expensive and avoidable repairs.

You logged a claim on your 12 year old Hyundai Santa Fe for the battery warning light.

It transpires the vehicle has not been serviced at the correct manufacturers intervals for multiple years before coming onto cover.

No warranty can cover vehicles which have not been maintained as this is unfair to existing members resulting in increased premiums.

A manager has already been in touch with you to discuss this.

Regards
Gabby

Bedømt til 4 ud af 5 stjerner

Solid customer service

Used Warranty Assist in a time of great stress and hassle and they came through with flying colours!

Hi will highly recommend them and thank you for the follow up call by Customer service manager to make sure all was well!

Thank you all.

30. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Warranty claim

Had a problem with the handbrake on my car, AA we're called out and managed to get the car to my local garage for inspection/ repair. Turns out it was a brake caliper. Sent an email to warranty assist with all the information and within a couple of days had my invoice refunded to me. Dane went above and beyond! Thanks

23. december 2025
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Exemplary Professionalism from Ryan & Dane

I wish to express my sincere appreciation for the excellent warranty assistance I received. The service was handled with the utmost professionalism. Both Ryan and Dane Walters were highly communicative, effective, and instrumental in resolving my issue promptly. They managed the entire process seamlessly from start to finish, resulting in a highly satisfactory outcome.

17. december 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

I bought a used car off autotrader and…

I bought a used car off autotrader and car came with warranty with warranty Assist so thought this would give me confidence in buying a used car. However after one week the engine light come on and took car to garage. Was advised by garage that there were issues with turbo and fuel pump and was quoted £2,580. Discussed with warranty and sent a third party for assessment and report. this was carried out and waited over a week for report and then was informed they will not cover any of the cost as the damage was due to previous poor repair. Only having the car 1 week this was not my poor repair it was from previous owner. This company does not advocate for there customers and i am now being penalised for previous owner and having to pay the garage costs.

15. december 2025
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Besvarelse fra Warranty Assist

Dear bill bill/ Debbie,

RE: Pre existing fault, faulty workmanship

Thank you for your review. It is important for readers to understand that no warranty can cover pre existing faults or failures cause by prior faulty workmanship.

6 days after the warranty for your 8 year old Ford Kuga began, you reported an issue with your turbo charger.

You then advised you were not wanting to proceed with the claim and were taking the vehicle back to the selling dealer.

Subsequently after initiating the first claim you returned to us after you had taken the vehicle to your chosen garage who stated after they removed the turbo charger, they found the fuel pump plug had been superglued and had broken apart almost certainly leading to the issue on the turbo due to swarf.

The car was inspected by an independent garage who founds advised the loss of power was due to a replacement turbo charger (pre dating the warranty) which caused the solenoid to burn out, The technician also noted there is an issue relating to the fuel pump, as the pump connector was glued together prior to the warranty, this is clearly a poor previous repair.

These findings confirm the issues result from faulty workmanship pre dating the warranty, rather than a sudden mechanical failure.

No warranty covers pre existing faults or faults due to faulty workmanship.

A manager will be in touch to discuss your comments.

Regards
Alex

Bedømt til 1 ud af 5 stjerner

Not recommend this company

Not recommend this company, bad company, after expecting my wife car in garage, they send back report as nothing is covered the reason is the car was repaired before not correctly, how we know that is joke ,now we gonna pay 2800£ the full amount to repairs is joke
Not recommend at all

15. december 2025
Uopfordret anmeldelse
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Besvarelse fra Warranty Assist

Dear bill bill/ Debbie,

RE: Pre existing fault, faulty workmanship

Thank you for your review. It is important for readers to understand that no warranty can cover pre existing faults or failures cause by prior faulty workmanship.

6 days after the warranty for your 8 year old Ford Kuga began, you reported an issue with your turbo charger.

You then advised you were not wanting to proceed with the claim and were taking the vehicle back to the selling dealer.

Subsequently after initiating the first claim you returned to us after you had taken the vehicle to your chosen garage who stated after they removed the turbo charger, they found the fuel pump plug had been superglued and had broken apart almost certainly leading to the issue on the turbo due to swarf.

The car was inspected by an independent garage who founds advised the loss of power was due to a replacement turbo charger (pre dating the warranty) which caused the solenoid to burn out, The technician also noted there is an issue relating to the fuel pump, as the pump connector was glued together prior to the warranty, this is clearly a poor previous repair.

These findings confirm the issues result from faulty workmanship pre dating the warranty, rather than a sudden mechanical failure.

No warranty covers pre existing faults or faults due to faulty workmanship.

A manager will be in touch to discuss your comments.

Regards
Alex

Bedømt til 5 ud af 5 stjerner

Great Service!

We’ve been using Warranty Assist for our dealership and the service has been excellent from day one. They react quickly to any issues that come up and always do their best to help resolve them as smoothly as possible. Their communication is spot-on, and you can tell they genuinely care about supporting both the dealer and the customer.

A special mention to Mike, who is the person I normally deal with — he’s always helpful, efficient, and makes the whole process easy. Really appreciate the support.

Highly recommend Warranty Assist to anyone looking for a reliable and responsive warranty company.

2. december 2025
Uopfordret anmeldelse

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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