Walgreens Anmeldelser 

HORRIBLE!!! EVERY TIME I go pick up my prescriptions in the drive thru, it takes FOREVER-no exaggeration. Today I got behind 2 cars and waited FORTY MINUTES before I even got to the window. It got to the point that a bunch of us drivers in line were hanging out our windows and raging at each other about how ridiculous that place is. And it's not just the one I was at on Albermarle Road in Charlotte. It's ALL of them. They have ONE PERSON at the inside window AND the drive thru who also answers the phone if they feel like it. And those employees do NOT rush. Why should they at what they get paid? Yesterday, I called to ask why my script was delayed. After being on hold for 18 minutes, I submitted a feedback form telling them how horrible they are. Within the hour, I got a text saying it was ready to pick up. No call, email or text with an apology. I understand that good Customer Service is a thing of the past and I hate it. But those people just DON'T CARE!!! They've lost my business, and I'm sure they don't care about that either. If they can't hire enough staff, they should close down.

They didn't properly contact me about not refilling my prescription and said they sent me a text, but they didn't. Turns out they needed to get consent every three years to send a text, and they didn't do that.

Also, there was a rebate coupon on my drug that they didn't apply because it needed to be done manually, so I had to call in to get them that.

Unfortunately, I have to say this is the worst pharmacy that I have ever dealt with and I am 63 years old so I have went around the block a few times. I have many experiences also being a navy wife throughout the United States. I have dealt with a lot of pharmacies, but Walgreens is a rating of a zero. Because I am on a small , as needed dose of a narcotic in the state of Florida. There are problems with the system here and dare I say the governor. Florida had been known as a pill mill in the past, unfortunately, the way that the rules and regs are now they have overdone it and gone beyond what’s needed for people who have pain. My biggest complaint is that I have to go to Walgreens for myself and my mother and on numerous occasions were told by the computer and a real life person telling us that the prescription is ready or it will be ready in 90 minutes. We go up to the pharmacy and they have some excuse of why it’s not available. This was my trouble yesterday when I went to pick up a narcotic refill. My mother has severe osteoporosis and has about 11 fractures in her back/spine.On the phone the person said that it was ready and so I went up to the pharmacy, which is about a 30 minute drive, and they said that it couldn’t be picked up. They’re having a hard time getting it meaning the medication and they did not have it ready. It would’ve saved me a trip if they would keep their stories straight.

If you have an opportunity to choose a pharmacy besides Walgreens do so.

They are very intrusive asking for diagnoses and how the disease is treated, why a patient is not on a certain medication, etc. For example, my mother has mild dementia and does not want to go on any medication right now whether or not that is a good decision is not what we are debating at this time. This is her choice and I had a pharmacist question it, and then the pharmacy manager grill me about why my mother was not taking a medication for dementia. It was a ridiculous conversation that was beyond her scope of practice and she should’ve never dipped her toes into that area. STAY IN YOUR OWN LANE WALGREENS.. I’VE HAD THE PHARMACIST CALL DOCTORS REGARDING MEDICATION’S. THAT WERE WRITTEN FOR ME AND QUESTION VARIOUS THINGS ABOUT IT. ONCE AGAIN OUT OF THEIR SCOPE OF PRACTICE. Stay in Your Own Lane Walgreens!!

mean abusive pharmacy manager and for the second year in a row, i await contact from "advanced customer care" ( didn't happen in response to same treatment by the same employee a year ago ) ... ASHLYN should not be working in health care. she is unkind and apparently angry with me for reporting her a year ago so decided to do it again this year ... NO response from walgreens ...

Waiting on hold for 2 hours, then it just hangs up on you,is absolutely unacceptable! The AI is useless. This pharmacy never has the meds in stock and everything has to be constantly ordered, leaving you without meds for days. I think I’ve had enough of this pharmacy.

This store sucks. The pharmacy worker hung up on me after I asked her to stop talking and listen to my question. She was frazzled and rude and couldn't help at all. Im changing to a responsible pharmacy. This walgreens pharmacy is closed on Saturday and Sunday. No evening hours. Worst service ever. NO MORE WALGREENS

The Walgreens on Utica and Church Ave has a very in professional worker . She is a woman who wears glasses at the counter. She is always whisper about customers .. ," See this lady over there she is .... "" Then whatever her opinions are of a person she shares it to the co workers at the counter. Then they turn around and watch tht person Is this the professionalism of the employees now a days... The employee is in her 59's not a young person . I'm a regular customer and I w observed and watched this particular employee over and over... Stare customers intently as they approach her cash register. Whisper. Giggle and act so unprofessional. Not going back. To this Walgreens .I prefer to walk to Flatlands instead

I called my Walgreens' store about a refill for prescription I had filled at this very store. The pharmacy tech said the prescription was at another store. I never changed the store I use, so why did Walgreens' change it, especially without notifying me?

1 star because there is no "Zero Star" rating. Okay, I am a disabled war veteran and I had surgery. The Provider constantly asked, "where do you want you prescriptions sent - I said "The VA" - It's Free even if it takes a few days for them to mail it. Well, they sent my pain killers to Walgreens. I hated that. I knew there was going to be problems. So, the hospital says they sent them to my local Walgreens, I go to pick them up and they say they have no record. Great, I'll just live with the pain, I guess. I get home and contact the corporate office. She looks and says" Nope, they had it. It's Friday and after hours now, SO I wait until Monday morning. I was told to pick them up there in the morning. I get there and they are having computer problems, SO I walk around the store, and I wait, eventually, I try again. They check the computer and .... Nope, we have nothing. I said, the Hospital said you have it and they have the verification that you had it since 3:30pm last Wednesday, On Friday, Your Corporate offices said you have it and that I can go pick it up. I get there too late and have to wait until Monday. I go Monday and again you don't, have it?" Does the right hand have any clue at all about the left? Do they no understand that while they F' around, you are in PAIN. This is how you treat customers? This is how you treat a disabled veteran/ Don't contact the hospital or the corporate office, just say, "Nope" and move on. I suffered for days with Tylenol as my only pain relief. I hop someday the pharmacy people need pain killers and get the same run around so they can just live with the pain they put me through. I seriously wish they would just declare Chapter 7 or 11 or whatever and go out of business so they would not be a burden any longer.
I let the hospital know how Walgreens failed to support their prescribed meds, I let the VA know how they treated a 100% disabled veteran and How I was made to suffer so that the hospital and the VA will not send Walgreens any business.

You pay Walgreen's $49 to meet with a nurse practitioner for a RX for GLP-1's. The fine print is very specific. You will pay that $49 every time you need a refill. They are also very specific about pricing. This is SELF-PAY only and the pricing is set by Lilly direct. Which at this time of review is 2.5mg for $299, 5mg for $399, and 7.5 and up for $449. It says all over the website INSURNACE NOT ACCEPTED.

I had my visit with the nurse got my script and it was filled by Walgreen's and was the $299. Easy peasy and I was pleased. When it came time to move up in doseage I paid the $49 again, got a RX for 5mg and it was sent to Walgreen's. Except this time they tried to run insurance they had on file for me. This of course was denied since my insurance doesn't cover the medication so the price was now $600. The "chat" help in the weight management section of the website is a joke, the people there don't know anything or care. They just kept sending a link to the website that states they don't set the pricing. I called the pharmacy direct and explained to the pharmacist what had happened it was supposed to be self pay. He could have cared less and told me there was nothing he can do.

I spent 2 hours on some crazy phone call tree getting sent all over to all these different departments just to get the med at the SELF-PAY price. Eventually even talking to the store manager. All useless.

I took the RX number I received for paying the $49 and had it filled at Amazon. It was the SELF-PAY price and all was well. Walgreen's is inept. They offer these services but don't know how to follow through. There is no system in place. There are hundreds if not thousands of online "pharmacies" that offer this service. I used Walgreen's because I trusted the brand and I get to use my local pharmacy. Too bad they can't handle something so simple. Save your $49 and go with anyone else.

No pharmacy sign indicating lunch hour. Email stating I should pick up my RX. When I get there, they are at lunch. This is NOT posted under hours. Get your act together and become professional. No one shhould waste time and gas because there is not a pharmacist at all, which happened before, or because hours are not posted properly. This is the pharmacy in Collinsville, VA.

Tried to use Walgreens Telehealth to get a same day Rx for a UTI. I put in notes that I had had a UTI years ago, same symptoms. A “practitioner” replied that she could not prescribe me any meds and that I should see a PCP. Funny enough within minutes I had my Rx from another online provider after answering the same exact questions Walgreens asked. Walgreens still took my $39 and refused any refund. Total scam!

Poorest virtual healthcare and communication over ONE prescription. In the future I will pay ten times more to NOT have to go through this stupidest model of tele health I have ever seen. Paid $79 for one RX and spent the rest of the day trying to get the RX. No fewer than FIVE different providers answered the very delayed chat response system to answer questions and get the meds. Absolutely ridiculous. All the providers I might add, are from outside my state with prescribing rights for my state. Want to get ripped off by out of state nurse practitioners? Then use them. They suck.

Absolutely RIDICULOUS. The Walgreens on James Island is nearly impossible to get on the phone. I waited 20 MINUTES just to be hung up on! 🤬

I take a controlled medication that they are constantly out of stock on, so I call TWO DAYS before my refill date to make sure they have it. Yet somehow, when my refill date actually comes, they’re out of stock about 50% of the time. So what was the point of calling ahead?!

Now I’m TWO DAYS without a medication I need every single day because they can’t seem to keep it in stock or even provide decent customer service. This is beyond frustrating and completely unacceptable. DO BETTER. 🤬

I used to be understanding. I used to be patient. I would wait on the phone forever. I would go into the store to just check on things, like if my rx was on time etc. I just waited greater than 20min on the phone. It had not even been answered when I was informed they were going on their 30 break but I was welcome to "hang on" until they came back from break. I called the store and got hung up on twice before I could say anything. Finally got a nice person and they told me the pharmacy was having "computer issues." I guess that precludes a human being picking up the phone and just letting me know that. I would go away. I would switch pharmacies ...there is no reason not to at this point. After reading some of the remarks from employees on Reddit I can see they really don't care and have plenty to say about their customers. Just remember, no customers, less hours and jobs for the smart alecks.

0 . This store on Westheimer and wilcrest is very unprofessional. I was treated with racism and disrespect. The CSA last name Moreno and on duty shift lead for the morning shift on 9/13 around 12 noon . I was asking fir service at the front counter for me and another customer behind me . She instantly yelled out rudely that she was busy . I then replied with how she didnt have to be rude and she became very combative and mouthy . Even when i said she was being unprofessional in a professional setting she said that she didnt care . In front of other customers at that . I then called my wife to try to get answers about the situation and thats when things escalated towards racism . The SFL instantly decided to not consider the issues of the customer due to the passion and tone of our complaint . After already been disrespected by the CSA so why would i be polite explaining my issue once ive been disrespected. I will be filing complaints on all platforms. Hr portals and even above that if i have to in order to get to this issue rectified.

Everytime I called for pharmacy they placed me on hold for 30 plus minutes
Equivalent to 2 hours all for a prescription transfer.

Went to pick up a FEDEX package, KEN was the clerk. Asked me how he could help me.
Said I needed to pick up package, he asked for barcode from email.
I said I didn't think they sent a barcode.
He said, I don't care what you think, I need a bar code!
Showed him the email where it said just needed DL.
I said, good grief you don't have to be so rude!
After he said, sorry I was snippy!
Awful reflection of store!

At first I thought they were fine, but the quality felt cheap and fell apart after one wash, honestly, so I had to dispute the charge with my bank. Really expected better.

Search engine return that you can get Covid tests kits paid by insurance at Walgreens. Their website supports this and requires that you enter insurance information to confirm eligibility. I did so, received confirmation, stood in line 30 minutes, only to be told insurance doesn’t cover. I think it’s a ripoff to obtain customer information. I have supporting documentation