Vtech Anmeldelser 

Well if I've had seen all these shocking reviews on Trust Pilot first I would never have bothered ringing them or considered buying their products.
My experience was I wanted to ask a question about their Baby alarm products. I rang their custxomer helpline on 03306780149
There were 3 options. I tried all 3 but there was never a reply. Automated voice eventually said I was number 1 in the queue. Waited for 15 mins on each option. Option 3 said to leave a message in their inbox. I tried to but a message said the inbox was full and couldnt accept anymore messages ! [ started ringing them 1400 hrs on 03/05/24]

If I could give zero I would.
Like so many other, I bought a Vtech monitor £120 so super pricey compared to other monitors. I started clutching 6 months in but when I reset it, it was fine. Come 12 months, the thing stopped being able to video and now I'm stuck with a basic radio monitor. What's the point in spending all this money to then be stuck with a radio monitor. Forget being able to use it for a second child. What a waste of money. Definitely would recommend getting anything from them as their customer service is also useless.

Spend your money on another companies product.

Like sooo many other reviewers, I now have a useless £150+ baby monitor and camera which Vtech are telling me to throw away and buy another one! Interestingly the is the second one that has failed and stupidly I bought a replacement before! Like others, I was asked to provide loads of evidence of the issue plus receipts and pictures only then to get the email back in 3 minutes saying "Unfortunately, The fault with your product cannot be repaired and as it is outside of the 12-month warranty period we are unable to assist you further on this occasion". They knew it was older than 12 months when I called so why waste my time asking for all of this information. How can a company keep producing a product which doesn't last longer than a few months outside of the basic warranty? I think its time a TV program like Watchdog was involved. Sadly the product when it worked was good, with a clear picture even at night. I had the HD model. I won't be buying Vtech again. They treat their customers with contempt and it seems it is most certainly not an isolated problem. They keep bringing out updated models eg RM5754 becomes RM5766 but the fundamental flaw / problem of failed connections persists it would appear. I see no evidence of them even acknowledging the problem nor trying to fix it. I have no other tech which fails to connect as required! Its not a new function! I also note they are not even replying to these terrible reviews here on Trustpilot. I think that speak volumes.
Finally, I have communicated with the BBC Watchdog program and suggested they look into these monitors and Vtech's behaviour.

Baby monitors are absolutely terrible. 1st one we bought in June 2023, baby was born in November, started using and after two weeks the camera wouldn't connect to the unit. Luckily the company who I bought it from agreed to exchange it. Since then been working fine and all of a sudden 4 months later, same problem as the previous unit. Never buy one of these baby monitors!

Update....just got 3rd unit and after 1 day the camera keeps disconnecting from the unit. These monitors are unbelievably bad. Do not buy!

My experience with custormer service was awful. The service is off shore--not in the USA. The accents are thick. Ask to speak with someone in the USA and told that is not allowed.

Useless customer service that now leaves us unable to monitor our baby. The camera worked great for a while but suddenly kept losing connection, a very common issue when you read online. After about 1/2 a dozen conversations with what is clearly an offshore support team they effectively fobbed us off with “go back to Currys”. What this means is we will go in, give to Currys who will send to them for repair. All the while we will be out of use of a camera. Rubbish service, now rubbish item and all focused on how to save themselves money, not support a 200 quid item. Avoid.

On the 22/2/24 at 4.46pm. I spoke to Customer Services regarding a product that is showing the wrong room temperature for the baby so we cannot even use it. I experienced the worst customer service I’ve ever had in my life. The lady was extremely rude talking over me wouldn’t give me a chance to talk and totally disrespectful. She even was shouting at me at one point. No wonder why everyone is leaving them rubbish reviews. She should not be in this job if she don’t know how to talk to customers.

On 08/07/2023 purchased a Vtech Baby Monitor (the product serial n. is SN 8S000003131). My child borned in December and the monitor less than two weekes later stopped working. My husband sent an email to VTech's customer service and the response on 12/21/2023 was that in order to replace te product we should send some photos and documents. We answered all the questions and provided all the documents and information required at the same day. It has been 6 weeks since my last message, which remains unanswered. I already gave them an US address to ship the replacement camera, together with all documentation and information requested. VTech Customer Support lack of interest in solving my warranty complaint is appalling. How can a big company as VTech treat its customers in such an egregious way?

My son got a Marble Rush set for his birthday. It was great fun until, after a few months of play, a tiny piece of plastic inside one of the pieces broke. The set wouldn’t work without it, as it was a crucial part which launched the marbles back up to the top. We hate throwing things away, and could easily have fixed the part if we’d been able to get hold of a replacement bit of plastic. However, when I contacted VTech about it I got a stock response saying that they don’t supply spare parts. I replied to their email but then received the same response copied and pasted - so they obviously don’t care about the longevity of their products, or engaging with their customers. I think the set cost around £50, and I don’t think it’s acceptable, either from the point of view of product quality or environmental impact, for it to break after a few months and for no replacement parts to be available.

Baby monitor smart wifi with camera & 7 inch screen developed sound fault (not working on alerts) just after the 12 month warranty period. VTech's customer service response was - its out of warranty you'll need to purchase a new one!
The unit costs £190.00 so you'd expect for it to last for more than a year, regardless you'd expect for the manufacturers to offer a solution to fix or repair not advise on purchasing a brand new machine, ill never purchase from this brand again awful service with poor quality product

Ordered an item on the 26th November, chased approx 1 week later as it hadn't shipped and they say they ship within 72 hours. On the 8th December they said they would refund me. They never did, despite several emails from me. I had to complete a chargeback with my bank, and only then did they give me my money back.From me placing the order, to getting a refund was approx 4 weeks, which is a joke really. Their customer service was awful, they have never apologised, and stopped replying when I started chasing the refund. They can't seem to understand how frustrating it is to pay for something, it never ship, and then have to fight to get your money back. It's also really disappointing to not have an apology from VTech.

Green Dino with coins
Cover won't stay on when my 2 year old opens to retrieve coins. Then he can't get it back on. Cute toy, but frustrating to child and grandpa..

Why oh why would you produce instruction manuals for relatively complicated bits of kit in black and white WHEN EVERY SINGLE ACTUAL PIECE IS A DIFFERENT COLOUR. Jesus, will never buy again from you just for this. Hope the 7p you saved from printing colour, or at least having colour online, was worth it…:

Part was missing customer service aske me to show proof of purchase and photo of missing part which I did then said they could not send a replacement so have been left we defective toot toot construction garage

Purchased a baby monitor and contacted support asking what ports needed to be opened on my home firewall/router as I don’t allow accessories to be able to talk out to the internet on everything.

Support informed me that their devices are intended only for people with basic home networks, and that if you are cyber security focused then the products are not for you as they do mot allow customers to know what ports to open outbound or allow you to know if anything is required for inbound access to the devices. Their support team and then since ignored my multiple emails to them.

The lack of technical understanding by the support staff is also very concerning. If they cannot answer some basic questions, how can they be trusted to ensure that their systems are safe from cyber criminals.

I have also since found out that this company don’t even offer 2fa.

Edit. Escalated this issue with Vtech. Their design team clearly do not have an understanding of networks. DO NOT BUY FROM THIS COMPANY, this lack of understanding from their design team seriously brings into question their ability to understand more complex cyber security issues

The device we have is RM7767HD .
The issue we are having is that the baby unit will no longer be found by the parent unit. It seems like the baby unit is no longer transmitting a signal. The baby unit has only ever sat unmoved on top of a wardrobe since purchase. It never gets moved as was stuck in place with Velcro fasteners. We plugged it out on Monday, and after plugging back in it has not been sending a signal.
We have tried everything , even resetting both units and nothing is changing. The parent unit cannot pick up any signal from the baby unit even when held beside each other.
We contacted customers services and because our one year warranty have expired recently we don’t get any replacement and we can’t buy another camera to use with the monitor we have paid a fortune on. Just rubbish and waste of money and very dismissive customer service support.

Vtech telephone handset. The instructions were next to useless, particularly the diagram about the battery. The phone didn't work and I returned it. I complained by email and receive two replies but the human (or bot) that replied had not read or understood my email. The phone model was not recognised by the online help system. A complete waste of time.

Total crap. keeps on disconnecting, fragile antenna, inexistant customer service.

never received my product, called customer service, been told to send an email, sent it twice, no product, still waiting for 2 weeks, useless!

We bought our daughter a Vtech interactive book for her birthday which is meant to make noises etc when you turn the pages, doesn't do a thing, absolutely useless product and honestly even worse customer service! We purchased through Amazon (who only offer a 30 day return/replacement) who have advised me I need to go straight to Vtech for warranty replacement but Vtech are just mindless robots sending me the same copy and pasted message refusing to help, even though they are the manufacturers of the product! Absolutely ridiculous, I honestly won't bother purchasing another Vtech product, they are absolutely awful products and should you have any issues with it you might as well just throw it in the bin cos Vtech aren't going to help you!