Vtech Anmeldelser 

Abysmal! AVOID
Toot Toot Driver Pizza Truck ordered 21st Jan. £5 paid for delivery - presumed it would be priority? After no sign of the item (2weeks later) an enquiry was made! Finally heard back only to be told the item is out of stock…
Slack customer service! Take your money and don’t deliver…
4 wks later still waiting for a refund?!

Bij een Dj set van mijn dochter ging er een klem kapot. Na mailen en bellen naar de afdeling in NL vandaag blijkt dat VTech Nederland geen reserve onderdeel kan leveren. Andere leveranciers (LEGO, Playmobil, TACTIC etc.) kunnen reserveonderdelen wel leveren, daar heb ik zeer goede ervaring mee. Qua duurzaamheid is VTech een waardeloze firma: Een complete set is deels waardeloos geworden omdat er geen onderdelen beschikbaar zijn.

Een onderdeel is kapot van de knikkerbaan die we hebben. Ondanks dat we geen bon of betalingsbewijs kunnen laten zien wordt het onderdeel toch kosteloos opgestuurd. Heel klantvriendelijk en goede service. Een dikke 10 voor vtech

Terrible customer service and poor product. I bought the RM5754 video baby monitor and as it’s 1 month outside of a 12 month warranty, Vtech have refused to help. Not only is 12 month warranty poor when you think about how long you use the monitor for (probably closer to 3 years?!) but they have just refused to help in anyway so the only option I have is to buy another baby monitor. Rest assured I will not be buying another Vtech one. Disgusting.

Customer service is absolutely sh*t. They just pie you off each time.

My granddaughter received 2 Bluey Vtech ring ring phones for Christmas. When the first one didn’t work I was glad she had a second one. However, it wasn’t that they didn’t work it was you couldn’t hear it, no matter what buttons you pushed. Yes I replace the batteries, 2 different times on both phones. I called vtech customer service to inquire about volume. I waited on hold for 15 minutes, to have a rep from out of the US to tell me the phone is meant to put to your ear and call was disconnected. With all the buttons this phone has and all the options, do you think the kid are going to put it up to their ear, or push buttons and look at light.

Two baby cameras both failed. WiFi technology looks very outdated and runs as such.

Poor customer service; refuse to help. Waste of money given how expensive they are. Avoid this brand; my one regret when investing so much money into parenthood!

Contacted VTech Customer services in regard to a music toy ( sounds are not in order )
Ignorant, unprofessional, careless. Asked multiple questions with no resolution available.
Waste of the time and money !!!
AVOID AVOID AVOID

Bought a Vtech baby monitors just over a year ago. It worked lovely until it just runs out of warranty (convenient 🤔) It keeps losing connection, you reset the product and it works for a couple of hours and then loses connection again. Contacted customer service and receive awful customer service and little to no help at all. Do not purchase from them. I will be looking for a better brand

Worse company ever. I have spent so much money on monitors that just keep breaking. When challenged, they refuse to help or replace. It is a joke. A manager refuses to even get in contact. My issue has been ongoing since August 2024, but no avail. They are so casual and do not care about their customers. Please do not buy from them!

Instructions chaotic and even after following UTube video still can’t set it ES2000 battery operated phone worst purchase ever. Just can’t enter anything just keeps jumping to enter date and time which on pressing ok it wont accept

Van de ijscokar ontbraken 2 ijsjes, Vtech gemaild met de vraag of deze bij te bestellen waren. Klantenservice van Vtech heeft deze kosteloos opgestuurd. Top service!

Atrocious customer service. We bought a monitor but lost the charging cable. Impossible to find a replacement and their customer service could not link us to one and didn’t try to help. How can you sell such expensive products with no way to get a replacement charger. Would never but from this brand again

Bad product quality and very poor customer support

Waste of money.! Spent €120 on a baby monitor and it keeps dropping connection. Constantly having to go into my baby’s room just to turn it on and off again only for it to drop again 10 mins later. Also after trying to reset and restart, was no longer able to connect to WiFi!! Nothing to help online either bar trying to blame “distance”. Which was not the case.

Avoid buying your baby monitor from VTECH! It was great when we first bought it. Then after 12 months,it started losing connection. After messing around with resets and all that jazz,it just completely stopped working and wouldn't connect at all. Please don't waste your money on this product. It's awful!

Na maanden met veel plezier spelen is een onderdeel van onze Vtech knikkerbaan door onze eigen schuld kapot gegaan. Vtech heeft kosteloos het onderdeel vervangen.

Terrible hardware. Don’t know how the baby monitor is popular. Its awful. Disconnects every few days

Love this company, reliable products.

Wow, I am utterly shocked about the abysmal customer service I have received from VTech and they genuinely do not seem to care about "valued" customers, and think that short and blunt sentences are a suitable way to communicate about issues with their products.

I wrote to customer services to raise an issue I had with my RM7767HD baby monitor as the stand has sheered off of the back, and looking at the way it has broken I believe this is a product quality issue, especially given that it broke whilst just sitting on the table. I received a response from the team the next day simply stating, "Unfortunately the stand is not covered by the manufacturers warranty".

Firstly, I believe that the product has broken as the result of a product defect, and I appreciate that these things happen, however to be told that, "...the stand is not covered by the manufacturers warranty" is incredibly disappointing because it is a key part of the product that I bought. Are they really saying that even though this has broken through no fault of my own it is not covered by the warranty?! I find this extremely poor to have a sub-standard product that breaks under no misuse within under a year of use and then pass the burdon onto the customer. Are these really the standard that VTech set as a company?!

Secondly, I feel like the tone of the response was very blunt and dismissive and did not even acknowledge the fact that we have had an issue with one of their products. This is not good customer service at all, and is not the way I expect to be treated as a "valued" customer. I feel like no empathy has been given at all and there was no attempt to try and understand the situation any more or to try and find a resolution. Is this the way that they expect to treat customers?

I am extremely disappointed by this whole experience, both from the perspective that, "...the stand is not covered by the manufacturers warranty" and also from the blunt and tactless response from the customer service team. I used to think highly of the VTech brand, however I am beginning to rethink this view based on this experience. Having purchased a higher end product to provide the best for my child, I would expect the product, and the company, to provide a good experience, however this has not been the case on this occasion.