Voogmechic Anmeldelser 

The ring I ordered is beautiful, beyond what I expected. The price and quality is excellent and customer service is excellent, above and beyond what most companies provide! My order took longer to receive than I expected, 3 weeks, and I emailed the company about it twice. Each time, I received a prompt reply with a reasonable explanation of where it was in the production and shipping process.

The item was delivered fast. However upon opening I discovered the earrings I had order were bent at the studs and did not look anywhere nearly as good as they did on the website. Dull looking diamond with bent studs. Mass produced plastic rubbish. I have requested a refund. Such a shame this close to Christmas. I don't know how they have such good reviews on here, it's hard to find reviews elsewhere and all Instagram comments get deleted so it's a bit suspicious.

Customer service was incredible! They probably answered 20 random questions from me regarding size, weight, quality, customization…..very promptly and comprehensively. They customized an 18k rose gold ring for me and the process was seamless. The ring is gorgeous and arrived a day early!

I've looked at a number of sites sellwing moissanite jewellery and I AM SO GLAD I chose Voogme! Ordered a few pieces. Postage was prompt and the pieces gorgeous. 5 star customer service - needed to exchange one ring for a smaller size upon arrival. Received reply within a couple of hours with details on how to proceed. Once I shared the tracking code for the return ring, within an hour I was sent an order confirmation and tracking code for the new size ring. It arrived a day after my return reached the distribution centre. Will definitely keen an eye on more items and order again.

Have made several purchases for myself and am so pleased with the quality of this jewelry that I am now gifting it.

They have excellent customer service that promptly replied on all of my inquiries.

Easy and great customer service

their response to a problem with a ring was very quick, which I appreciated now I’m just waiting to see when I was receive my two orders for the quality of the rings, but so far everything has been very good

Customer service is outstanding! Requests are answered promptly and respectfully. I received my ring today Nov 1. The stones sparkle like diamonds. I am so pleased with my purchase. You have my complete trust in your company. Thank you for my stunning, diamond look-a-like ring.

Needed to return earrings I ordered, took just a little while, but I did receive my refund. Customer support very nice and respectful to me.
Thank You,

I love how responsive and professional this Company is. My ring lost 2 rocks, I reached out to customer service and they ordered a replacement the next day. I'm forever their customer.

I love my rings. Order came in a timely manner however, I did have an issue with losing a stone and customer service was spectacular. I was shipped a replacement immediately. I was very impressed with their customer service and their timely reply. Will definitely use them again.

I ordered a beautiful, radiant-cut, 5.5 ct Moissanite ring in 14k gold, and I do love it! I found customer service to be extremely polite and helpful, and they always got back to me within 24 hours, sometimes sooner. I had contacted them to ask if my ring could be made larger than the sizes offered (I needed an 11 and a half)) and they wrote back yes, and that there would be no extra charge! I had also written to ask when it would be arriving, and got a prompt response saying it would arrive the next week after my message. When I received it, I had trouble finding the '14k' engraving mark inside the band, and got a quick response with a picture of another ring's engraving in its band so I knew where to look. The engraving in mine was there, but was lightly engraved so I had to use my magnifying glass to see it. But it's there! I received it exactly 19 days after my placing the online order, which I think is fine for something coming from China to the States. The packaging was gorgeous, not that that part is so important. But it was, if you are giving it as a gift. I was nervous ordering from a company I did not know, but my ring is sparkly and gorgeous and I will be a repeat customer! Thank you, Voogme!

I recently purchased a pair of diamond stud earrings. I ordered in gold setting and then wanted to exchange for the silver. I then received silver and they were beautiful.
I recently had an issue with the earring post.
In both cases, for exchange / post, I contacted customer support. In both cases they were extremely helpful and very responsive. They first made the exchange with no hassle and most recently offered a replacement for the broken post.
I have to say that I rarely receive this type of customer support so I’m very impressed.
Additional, the earrings are stunning.
I highly recommend this company and the products they offered.

Love the items I have bought....excellant craftsmanship! Your advertising is on the nose. Packaging is wonderful...you KNOW you have bought from a company that cares. It's in beautiful boxes.

We get compliments all the time when wearing our jewelry. It even came with a certificate. Their customer service is also A+ to deal with.

I loved my 14kt gold moissanite stud earrings. They look amazing and customer service is excellent.
I can’t wait to receive the rings I bought as I’m sure I’ll be just as happy and excited with them. Will definitely be buying again.

I was missing one of the rings I ordered and customer service was very helpful. They responded immediately and we checked things on both ends. They put in a new order for the missing item and shipped it right away. I won’t hesitate to order from Voogmechic again.

Took over 3 months to resolve an issue but it did get resolved. Company made it right by replacing the item.

VOOGMECHIC has been the epitome of excellent customer service. I made two special requests regarding the earrings I purchased and they delivered prompt, exceptional offers to solve my problem. Their product is great and they are beyond responsive. Don’t hesitate to purchase from them.

The products are beautiful and hard to tell from a real diamond. I did have an issue with the clasp of one earring and it fell off and was lost, however customer service was very helpful and responded in a timely manner to replace with a new pair with a different screw clasp. Fingers crossed this works as I really love the earrings.