A bit of a blunder by Viva on their website caused us nearly to purchase items which weren't actually available. So good that we phoned through first to confirm stock levels. After that, their serv... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Having struggled with one item being out of stock, and then another being damaged on delivery … we didn’t get off to the ideal start! But Emma and Kheira turned it around and we now have a full set o... Se mere
Virksomheden har svaret
Absolutely love our new coffee table. Customer service/communication was excellent, from day of placing our order to day of delivery. Everyone went out of their way to make sure the product arrived on... Se mere
Virksomheden har svaret
Really excellent support from Emma throughout the process of ordering and arranging delivery for our sideboard. Thank you! We're delighted with the piece of furniture - it looks great, really clean l... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Viva Lagoon, we curate a refined selection of high-end designer furniture and accessories, bringing timeless elegance to both indoor and outdoor spaces. We collaborate with renowned brands to offer exceptional craftsmanship, contemporary design, and lasting quality. Our commitment to excellent customer service ensures a seamless shopping experience, from expert advice to secure delivery. Discover unique pieces that transform your home with sophistication and style.
Kontaktoplysninger
11-12 Old Bond Street, W1S 4PN, London, Storbritannien
- 020 7310 8880
- sales@vivalagoon.com
- www.vivalagoon.com
4,8
Fremragende
407 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
No reply from customer services.
Came when expected but scratched I contacted their customer support two weeks for a replacement and they haven't even got back to me.
1. november 2023
Besvarelse fra Viva Lagoon
Dear Charles,
We are very sorry that your lamp was scratched.
We haven't received an email from you. We will investigate the issue. Meanwhile we will arrange for the collection of the lamp tomorrow and organize a replacement. One of us will phone you in the morning.
Kind regards
The team.
Very Good Customer Service
Second order from this company and happy with everything. The supplier was late so there was a delay on delivery, but I appreciated the fact that they phoned me to explain this and kept me in the picture - wish more people would do this. Would recommend Lagoon
8. november 2023
Prompt service and clear instructions…
Prompt service and clear instructions to purchase Delivered earlier than expected
11. oktober 2023
Great product
Great product, just as described, and arrived very promptly! Thank you 👍
3. oktober 2023
Would have no hesitation in using this company again
The order was dispatched and received very quickly.
The box was slightly damaged being packaged only in it's box, which is good regarding sustainability and the light was not damaged.
I already had one of the mushroom lamps so new what to expect and not disappointed. Possibly not to everyone's taste but I love them.
Overall very pleased.
11. september 2023
Fantastic service thank you
Super attentive team who answered my pre-order query very quickly and kept me informed over progress of my order until it arrived. Highly delighted both with the product and the service
5. september 2023
Fabulous service Everything done and…
Fabulous service Everything done and arranged as promised
7. september 2023
Brilliant service and beautiful lights…
Brilliant service and beautiful lights so please 😄
31. august 2023
Fabulous customer service
After initial issues with delivery by Royal Mail, I spoke to customer services and received my flower vase promptly, with regular delivery information. It is lovely, and matches the fruit bowl and double glass bowl set I have. Thank you Viva Lagoon!
11. august 2023
Excellent…
I hadn’t ordered from Viva Lagoon before so checked Trust pilot before ordering & now very happy to agree with their other 5 star reviews - excellent service / free delivery & my items arrived within 2 days!
Will definitely use again
31. juli 2023
Great communications
Communications was great. Always informed about my deliveries that were quickly dispatched. Pruducts are of amazing quality.
11. juli 2023
Amazing products and super customer…
Amazing products and super customer service, dpd threw item over gate when they delivered it, viva lagoon Collected broken lamp and replaced it asap. Super impressed
21. juni 2023
Excellent customer service
Excellent customer service from Emma. She pulled out all the stops for us to receive our lights on time!
Lovely product and look fantastic in the garden. Would definitely recommend.
15. juni 2023
Love the lamp
5. juni 2023
One of the best services I’ve received…
One of the best services I’ve received from an online company. Someone called me a couple of hours after placing the order to arrange delivery the next day. The delivery guy then called me to give me a warning on when he would arrive and was very polite. I then had a courtesy call the next day to check everything was okay with my order and I was happy. Sunloungers look amazing and are very comfortable
1. juni 2023
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