VITKAC Anmeldelser 

Bardzo dobra obsługa klienta, szybka, sprawna, profesjonalna i miła (Pani Marzena). Szybka wysyłka, estetyczne opakowanie.

Zeer uitgebreide collectie. Al vaak kleding en schoenen besteld. Zeer snelle levering. Altijd netjes verpakt. Bij retourzending snelle en goede afhandeling.

Excellent customer service
Really pleased with support and resolution to query
Postage is a bit pricey but sales prices more than cover this when compared to U.K prices of the same goods
So glad I found Vitkac as this will be my new go-to when looking to purchase quality goods
Thank you

Zakupy w sklepie zawsze bardzo udane choć przy ostatnim zakupie online jeden z produktów przyszedł bez usuniętego klipsa zabezpieczającego. Na szczęście po zgłoszeniu tego faktu, Obsługa Klienta (pani Karolina) błyskawicznie zadziałała i udało się szybko rozwiązać ten problem bez dodatkowych kosztów dla mnie. Bardzo dziękuję za pomoc i polecam pracowników z Customer Service 😊

I never heard of this website before and I WAS skeptical..But they’re the TRUTH.!! My item came in super fast being that they’re overseas. I’m super pleased with my purchase and I will definitely be shopping with you all again!!!!!

Rzeczowa obsługa, Pan Kuba bardzo konkretny. Dziękuję za wsparcie i załatwienie sprawy

I recently placed an order with Vitkac for several designer items, including a Dolce & Gabbana bag, Fendi belt and Versace belt.

Unfortunately, the experience has been disappointing from both a delivery and customer service perspective.

The order took more than four days to be processed and dispatched, which I found quite slow considering the nature and value of the items purchased.

When the parcel eventually arrived, there were issues with two of the items. The Dolce & Gabbana bag arrived with visible marks despite being purchased as a new item. The Versace belt was also incorrect — I ordered a size 85 with a silver buckle but received a size 95 with a gold buckle instead.

I contacted Vitkac customer service and explained the situation. I was initially asked simply to return the items, despite the inconvenience this would cause as the parcel had been delivered to my mother’s address.

I then asked whether I could keep the D&G bag with an appropriate partial refund to reflect the marks, while receiving a refund for the incorrect Versace belt. Vitkac offered an additional 2% discount as a goodwill gesture for the marked D&G bag.

Unfortunately, I don’t feel that 2% is a proportionate resolution for a new designer item arriving with visible marks.

I am still hoping Vitkac will reconsider and offer a more reasonable resolution. I would be happy to update this review if the matter is resolved satisfactorily.

Mistakes can happen with any retailer, but ultimately it is how those issues are handled that determines the customer experience. At this stage, I feel there is room for Vitkac to do considerably better.

Update - I was offered a resolution by them. Although inconvenient having to send back an incorrect item I do appreciate the prompt follow up. Thank you

I would like to recognize Karolina from VITKAC Customer Service for the truly exceptional assistance she provided me with two recent high-value orders.

I experienced an unusually complicated payment issue in which several attempts to purchase two jackets were repeatedly rejected by VITKAC's security system. Throughout the process, Karolina was patient, responsive, professional, and genuinely committed to helping me find a solution.

What impressed me most was that she did not simply provide a standard response and move on. She continued communicating with me, helped navigate the payment difficulties, addressed my shipping-address issue, and ultimately confirmed that both of my orders were successfully placed and my address was corrected.

After several frustrating attempts to complete these purchases, Karolina's personal attention made a tremendous difference. She treated me as a valued customer and helped bring what had become a complicated situation to a successful resolution.

The products have not yet arrived, so this review is specifically about my customer-service experience with Karolina and the assistance she provided during the ordering process. I will be happy to update my review once the orders have been delivered and I have had an opportunity to inspect the items.

Karolina, thank you for your patience, kindness, professionalism, and for going above and beyond to help me. VITKAC is fortunate to have you representing its customers.

Five stars for Karolina and her outstanding customer service.

Quick to respond and very professional service!

Alltid bra kundservice när man behöver hjälp.

Awesome experience. Quick answers and quality goods. Highly recommended. ❤️

Nie polecam, zakupiłam obuwie za prawie 2000zł, buty przyszły z defektami i zadrapaniem a obsługa klienta zamiast przeprosić i zaoferować wymianę lub wygenerować etykietkę zwrotną bezczelnie odpisała że te defekty to zamierzone styl! Proszę nie traktować klienta marek luksusowych jakby mu brakowało piątej klepki. Totalny brak poszanowania klienta. Nigdy już od nich nie zakupię.

Świetny sklep! Bogaty asortyment, ceny konkurencyjne w porównaniu z innymi platformami- sklepami w ramach produktów tych samych producentów. Doskonała komunikacja. Błyskawiczna wysyłka i zwroty.Reklamacja uwzględniona. Robię zakupy już kilka lat i polecam. Profesjonalnie i bezpiecznie.

Zamawiałam w VITKAC już kilka razy i za każdym razem jestem bardzo zadowolona z zakupów. Uwielbiam robić tam zakupy — świetny wybór, profesjonalna obsługa i naprawdę wysoki poziom całej obsługi klienta.

Raz zdarzyło mi się przez pomyłkę wybrać niewłaściwy rozmiar torebki. Na szczęście Pani Karolina z zespołu VITKAC pomogła mi sprawnie przejść przez proces anulowania zamówienia. Bardzo doceniam takie indywidualne i życzliwe podejście do klienta. ❤️

Zdecydowanie polecam VITKAC i wiem, że będę tam wracać jeszcze nie raz! 🛍️✨

Bardzo dziękuję Pani Karolinie, która wsparła moją zmianę zamówienia z uwagi na duże ryzyko braku możliwości odbioru w miejscu wskazanym w wysyłce. kontakt szybki, niezwykle uprzejmy i efektywne działanie. jeszcze raz bardzo dziękuję!
Monika

Pan Jakub z customer service bardzo szybko i profesjonalnie pomógł rozwiązać mi problem z dostarczeniem przesyłek.

You need a developer to fix your website and UX. A couple of issues that frustrate the user to the point of closing it; for example, the constant appearance of a pop-up to subscribe in the middle of the screen. Contact me if you need help

Amazing store! Mr. Matthew has been an excellent representative of the customer service department - both by email and telephone.
Highlighly recommended!!!
Excellent Service and Products!!!

This is an amazing company with truly professional support. I sincerely hope to complete all my future funding projects with them. Thank you for everything—I am extremely happy and proud to be one of your clients.