My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a slight problem with delivery which was no fault of Velo at all. One email and all was sorted very quickly and compensated for the issue i had with the delivery company. Excellent customer servic... Se mere
Virksomheden har svaret
So professional and eager to help as professional as can. Great services fast and quick response via email...I think a pay rise for the lady would be suggested and request for the super professional c... Se mere
Virksomheden har svaret
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mere
Virksomheden har svaret
4,6
Fremragende
394 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very easy to deal with
Very easy to deal with, sorted a slight issue straight away, wish all customer service was like them
24. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello William, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Besvarelse fra Velo United Kingdom
Hello Lorenzo, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Olja was very helpful with my case
Olja was very helpful with my case, thank you so much!
21. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Sophie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service was amazing
Customer service was amazing. So fast and helpful when verifying my account. Thank you
20. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Alex, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent product and company
Excellent product and smooth website experience. Customer service are fantastic from this company. Very rapid response time and very helpful.
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Robert, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Lovely staff- helped me resolve an…
Lovely staff- helped me resolve an issue with my order very fast through email and phone. Positive experience :)
13. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Mateusz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Outstanding aftercare!
Outstanding aftercare from the Velo team!
I received contact from a customer support specialist, following a bit of a wobble with the website and an ongoing subscription, she had caught an issue with the costing and has arranged a refund.
I hadn't realised anything was amiss!
It's fantastically uplifting seeing a company take initiative like this and intercept an opportunity to do the right thing.
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Nathan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
They contacted me to let me know there…
They contacted me to let me know there was a slight issue with my subscription and rectified it within a day amazing work and friendly staff.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Karen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
5* service after I had a problem with…
5* service after I had a problem with my most recent order. Swiftly dealt with and I was sent free product as way of apology plus my original order has been resent. Fantastic customer support!
6. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Steve, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Too strong and they made me feel sick
Too strong and they made me feel sick
4. marts 2025
Uopfordret anmeldelse
So far, So good! 🫡
So far, so good! 👍🏽👍🏽
I had a bit of an issue with the website and it was solved not only in a timely manner, but a friendly and very helpful one too.
I spoke with Olja through email and they have gone above and beyond in my opinion.
I must've either messed something up somewhere or the website was having a bit of a hiccup and I was helped in a non-judgemental, efficient and friendly way.
They easily solved my issue and even assisted by making the order for me from their end and making sure it was all ready to be sent on it's way to me!
Fantastic customer service experience. 🌟
~I'm quite looking forward to trying Velo now and I expect I will update this after my order has arrived to review the product too~ 🙌
Thanks again, hopefully I'll be back very soon! :)
UPDATE: Order arrived today, no issues at all, very happy with the brand, the nicotine hit and the flavour (watermelon ice 10mg). 10/10 will definitely be back soon to try more! :)
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Saifír, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Definitely recommended!
I had an issue with my subscription due to an address error. Customer service were outstanding in getting it resolved. Really easy to deal with. Definitely recommended.
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Daniel, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Amazing customer service!!
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Harry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Replacement of faulty can
Customer service is spot on. Received a can with split pouches. Raised this to the team and a replacement was sorted the next day!
26. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Sam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Besvarelse fra Velo United Kingdom
Hello Jayaprasad, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent experience with customer service
I love ordering from VELO as they’re always super quick and customer service is excellent. I recently had to reach out to customer service for an issue resolving the courier and parcel being lost, and VELO has been super efficient in getting this resolved within no time. Thank you for always being so understanding and quick with your responses
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Christina, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very good customer service and fast…
Very good customer service and fast delivery
22. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Sabrullah, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great Customer Service
Contacted support regarding the free sample offer not going through and was alerted I had made two accounts by accident. This was fixed so quickly by Hana L and a sample was organised to be sent out immediately.
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Elliot, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Elite customer service
Had an issue where my subscription had been split into 2 orders and 2 transactions
Called up and spoke to Nora B who fixed the issue and sorted a refund for the extra cost that was incurred
This took under 5 minutes total, other companies need to take note from velo on customer service
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Had to get in touch with customer service, I was having problems with an order. Got in touch with the live chat and Esma helped me very quickly and solved the issue, great customer service thanks again!
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Grant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.