Had a slight delay with my delivery that was meant to arrive on Friday I then contacted Aferdita on Sunday who was very helpful offered me two tins for free to tie me over until it was resolved. She t... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mere
Virksomheden har svaret
Had a slight problem with delivery which was no fault of Velo at all. One email and all was sorted very quickly and compensated for the issue i had with the delivery company. Excellent customer servic... Se mere
Virksomheden har svaret
So professional and eager to help as professional as can. Great services fast and quick response via email...I think a pay rise for the lady would be suggested and request for the super professional c... Se mere
Virksomheden har svaret
4,6
Fremragende
396 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Elite customer service
Had an issue where my subscription had been split into 2 orders and 2 transactions
Called up and spoke to Nora B who fixed the issue and sorted a refund for the extra cost that was incurred
This took under 5 minutes total, other companies need to take note from velo on customer service
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Had to get in touch with customer service, I was having problems with an order. Got in touch with the live chat and Esma helped me very quickly and solved the issue, great customer service thanks again!
11. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Grant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent customer service received by…
Excellent customer service received by Nora B.
7. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Howie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Velo Sweden
Velo Sweden. I tried to contact you guys about some bad products iv'e bought. I sent picture, batchnumber and wasted my time to fill your your form without any respone. I've done it now three times but you guys don't reply. Three different packages of the same flavor have been all powdery with broken pouches. Waste of money. And it's not the first time i bought bad products from you.
And one more thing is when you try to send photos on your website you can only send one photo. And it always says "file too large". So i have to crop the photos to make it in to one photo. But even then it says it's too large even if the photo is only 3mb. So i have to comprimise the picture...
28. januar 2025
Uopfordret anmeldelse
Excellent customer service
Excellent customer service, and a perfectly suitable response time for a weekend ticket.
Velo have always resolved any issues, and compensated me, whenever any issue has arisen, even if the issue wasn’t specifically theirs (couriers!).
4. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Nick, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer service is fantastic i like it…
Customer service is fantastic i like it they will be there to assist you i had a problem with my subscription so they sort it out for me in just a few mins thanks to their customer service team..
You guys are wonderful keep the good things up..
3. februar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Fantastic Company
Customer service is always spot on. Website is easy to use, so much easier getting a few delivered at a time rather than going to the shop. The points system is brilliant to save on your next order, overall quick delivery. Using for almost 2 years now and every single time has always been next day delivery. 1 star ratings about delivery is usually down to the courier not VELO, not had a single issue with the company and will always order from the website. Just be mindful that placing orders on weekends won’t be next day delivery so make sure orders are placed Thursday/Friday evening if you want next day delivery.
30. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Kieran, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8 am – 6 pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Great products, greater customer service
I’ve been using Velo for almost a year now after using the free trial can & im always impressed with their products.
Not only is the site easy to navigate, but the customer service is *always* helpful & quick to respond.
The quality of the pouches speaks for itself & of all the snus I’ve used, this is my favourite tobacco-free brand.
29. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Great help on live chat
Great help on live chat. I love velo pouches, they’ve helped me stop smoking and I wouldn’t have any other brand other than velo 😊
27. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Rachael, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Fantastic Customer Service
Nora B was nothing short of exceptional after a recent error with my order.
The issue was swiftly rectified and the communication was superb all the way through.
10. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Faulty tub
Just had a problem resolved really quickly and efficiently. Sent photos of some pouches that were split/empty and within 24 hours they offered a replacement. Great service!
9. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Wendy, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great and efficient customer service
I had an issue with a recent order (delivery issue), and the customer service representative, Nora, resolved the issue immediately and professionally.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Hyunjin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great company and customer service
Velo apply very helpful discounts to their products when ordering in bulk, and the process is easy and smooth. I had a slight hiccup with a recent order, but they promptly rectified the issue and offered welcome compensation. All in all very happy. Shout-out to Alessio for being such a big help.
7. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Will, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great delivery time
Great delivery time and class customer service if there's ever delays like over Christmas, even sent me a free can for the delay when I queried the delivery time!
4. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Joseph, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
I'm rarely new to nicotine pouches,I've…
I'm rarely new to nicotine pouches,I've bought from serval main big sellers I'm in UK and Vello has definitely surpassed the rest by taste and choice ,my only down point is in uk they use EVRI instead of royal mail which as everyone mostly knows EVRI is the worst courier service ,even if Vello get It out on time EVRI could take another 3/7 days getting it to your door (or useally it ends up at someone else's door )Please Vello if you read this would you reconsider your despatch company because unfortunately EVRI are Letting you down.it would be a 5 start all day long if it wasn't due to my delivery always being late or lost and me having to go get it from another house.
3. januar 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Emma. Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
AGES TO SHIP NOT RACCOMANDED
AGES TO SHIP NOT RACCOMANDED
3-5 days. It's been 3 weeks now and the courier never got the package. Same for my last purchase. I've waited 1 month.
JFR I live in the same city which contain their warehouse of my country. Unprofessional
17. december 2024
Uopfordret anmeldelse
I NEVER bother with reviews… but
I NEVER bother with reviews. I actually have mostly given up with big companies in the UK, the only time I usually have anything to say to them is complaints about late deliveries or bad service.
However, I felt the need to commend VELO. The product is awesome and the delivery time is exceptional. Ordered after 10pm in the evening and it arrived less than 12 hours later… kinda unbelievable.
18. december 2024
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Sophie Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
My online delivery was super late
My online delivery was super late. Karen from livechat customer services helped be properly. Even threw an extra can for the inconvenience. Karen from livechat, you are a star⭐️
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Unam Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had issues with the website when…
Had issues with the website when placing a free trial order, but Karen on live chat and via email helped to get this through.
Can't speak for the product yet, but the customer service has been fantastic.
11. december 2024
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
I dealt with Esma in customer service…
I dealt with Esma in customer service today and have done so in the past, and what is worth noting is the excellent customer service and communication that she provides. She is an asset to Velo.
In regards to Velo, the product is the best on the market in my opinion, and their dispatch times are rapid. If I place my order today I know always receive product the following day.
28. november 2024
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Mark, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.