My parcel was delivered by the courier company to the wrong address with no means to find out where it was delivered to. After having sent an email to Velo explaining the situation they promptly... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Had a slight problem with delivery which was no fault of Velo at all. One email and all was sorted very quickly and compensated for the issue i had with the delivery company. Excellent customer servic... Se mere
Virksomheden har svaret
So professional and eager to help as professional as can. Great services fast and quick response via email...I think a pay rise for the lady would be suggested and request for the super professional c... Se mere
Virksomheden har svaret
Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... Se mere
Virksomheden har svaret
4,6
Fremragende
394 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 57 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Had to contact Customer Service for…
Had to contact Customer Service for issue with my account and purchase/subscription.
The Assistant was extremely helpful and friendly and my issue was resolved straight away. Waiting for my first package and definitely looking forward to use the product.
27. maj 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Dominik, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Been using velo for a few years now and…
Been using velo for a few years now and product is better than smoking or vaping. People would think i'm an ambassador for velo or something the way i preach it. Subbing to velo has made it so much easier to order. I get an alert if there is and issue with my order and velo doesn't want to risk sending me something i don't want but majority of the time i just leave them to sort it and they never dissapoint. There was a glitch recently with my order (god knows what happend) but they sorted it with no issues at all.
It's like a friend that owns a business... you got an issue and they're like "let me sort you".
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Spencer, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Very quick delivery
Very quick delivery, easy ordering process, super helpful agents on live chat, resolved my issue quickly today and offered me replacement cans which was unexpected and a nice surprise.
21. maj 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Used to be a good company, courier lets them down
Have been using this for 8 months. Used to be an excellent service, always next day delivery with Evri. They used to be super reliable. I use on average 10 pouches a day.
Since the new courier company started though in what looks to be May 2025, it has been over a week since placing my order and I still haven't received it. Customer service isnt to blame, but theyre not helpful.
Switching to Nordic. Shame, because I liked these.
19. maj 2025
Uopfordret anmeldelse
I was missing a delivery
I was missing a delivery and Velo advised they had a 5 business day period, and because it was around 3 days they couldn't do anything, but the sent a goodwill can for the inconvenience, the delivery was made and velo still contacted me on the 5th day to ensure I had received my can. Absolutely 6-star customer service
13. maj 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Massive respect to velo for fixing a…
Massive respect to velo for fixing a problem Massive thumbs down 👎 to EVRI for causing the problem
9. maj 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Barry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service Interaction
I had an issue with the delivery address on a large order. I arranged a call back from the customer service team and Sam contacted me within a couple of hours. Despite not being able to rectify the issue due to the order being out for delivery, his conduct and professional manner were exemplary.
8. maj 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Harvey, Thanks for your feedback. We are glad that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
THIS CHUMA SLAAAAPPSSS⭐️⭐️⭐️⭐️⭐️
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Anis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very responsive customer service
My initial delivery was lost by the delivery company in shipping, but the Velo customer support team were very responsive and helpful, and re-dispatched my order with a bonus can.
23. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Oliver, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great products and customer service
Have been a customer for a while and love the products, really good quality and a great variety of flavours. The customer service is also excellent, with quick replies and solving any issues that may arise. Would recommend highly.
22. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Phil, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a delivery issue with Evri. Velo has great customer service.
Had a delivery issue with Evri. Yolanda with customer service was able to get sorted! The customer service is spot on.
Also the velo flavours are some of the best around.
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Coilin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Excellent customer service
Esma in customer care, was brilliant very happy with the service offered! 5*
14. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Issue sorted within 48 hours
I recently had an issue with a subscription delivery where the courier (Evri) couldn’t find a local drop off point, despite having no issues for months prior. Evri decided to return the parcel to Velo. I contacted Velo about my issue using the online form, provided my order number and within 24 hours was told I could either have it sent again or a refund. I opted for it to be sent again, and well within 48 hours of my original contact my new order was on its way to me, next day delivery. Can’t really say fairer than that.
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Jack, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Really quick response to my query and…
Really quick response to my query and resolved within 24 hours!
7. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Georgie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service
Unfortunately my order failed to arrive so I got in touch with customer service and they sent out a new order free of charge. Really good customer service and will definitely be back.
5. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Owen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great Customer Service
The customer service team made sure that my order was corrected after it was delivered incorrectly. This was swift and Olja B was extremely helpful and polite.
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Matthew, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Amazing product and customer service
I've been using Velo for around a year now and have a subscription for monthly deliveries. My delivery arrives the next day every month and is always exactly what it should be.
There's been a few occasions where the subscription system has gone wrong and maybe only sent (and charged for) half of what it should have. Whenever this has happened I've informed customer service and they send out the remainder with the same delivery and refund any additional charges straight away.
They've consistently shown good quality customer service and have a great product. Amazing company all round
4. april 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Ben, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great customer service
Due to issues with a poor delivery driver I did not receive my order at the first attempt. Customer services were great however and resent my order and added an extra can for my inconvenience.
31. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Sam, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Good product, poor customer service (now resolved with exceptional service)
Having previously given a 2* review due to poor customer service, Velo redeemed themselves by addressing my disappointing experience, apologising, resolving the issue and offering a generous gift as a good will gesture.
5. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Timothy, Thank you for your feedback; we were sorry to hear about your issues. A member of the Customer Care Team will contact you shortly.
Helpful when half of my order got lost…
Helpful when half of my order got lost in the post. Prompt responses and information.
27. marts 2025
Uopfordret anmeldelse
Besvarelse fra Velo United Kingdom
Hello Josh, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.