Opened box and parts missing. Called customer service and could hardly understand the person on the phone. They refused to replace missing parts without order number. I asked what a order number was a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
DANGEROUS cheap product. The steal is cheap and breaks be careful. The swing i purchased broke and fell apart mid swing. Injuring riders. Their customer service will just ignore you till you go awa... Se mere
When the packages arrive, be sure to check all the parts carefully. I didn't do that and only realized some pieces were missing during assembly. Which delayed my planting plans. Veikous customer servi... Se mere
Virksomheden har svaret
So happy with my new gazebo! It looks beautiful and feels super sturdy, definitely not filmsy at all since the posts and panels are really thick. Also, huge shoutout to their customer service - I need... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2017, Veikous is dedicated to delivering high-quality products at competitive prices. We design and manufacture backyard and garden supplies to provide you with the ultimate outdoor living experience.
Kontaktoplysninger
728 W Rider St, 92571, Perris, USA
- 1-858-324-1911
- customerservice@veikous.com
- www.veikous.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Save your time and money
Save your time and money. They ship by FedEx ground which basically uses independent contractors for legs of the delivery. It could take weeks for your package to arrive. It never tracks and trying to locate it is like trying to find Jimmy Hoffa. Their "customer service" is useless and denies any ability to help you. I gave them order number, tracking number, address, email and thy still said they could not look it up. Be forewarned, they look OK but you have been alerted.

Besvarelse fra Veikous
Metal Roof Chicken Coop
Metal Roof Chicken Coop
First the good. The panels are sturdy and the connectors for the panels work well. That being said, DO NOT BUY THIS COOP.
They tout the security, strength and longevity of their metal roof as superior to a tarp or canvas cover. That would be true if the metal roof panels were able to be attached to the support rods. The square support rods attach to a middle rod making a very stable cage/coop structure. The panels supplied each have 12 pre-drilled oval holes (3 rows of 4). Unfortunately there are no holes in the support rods. Furthermore, neither of the two 'tools' provided can be used on the supposed fasteners for the roof panels.
I contacted the company for assistance citing the above issue.
Three days later I received a response asking about the support rods.
I replied with the part numbers.
Another day passed before their response ...
Their response explained how to attach all the support rods to the ends of the coop frame. This was not the issue. I tried again reiterating the supports were fine the issue was the impossibility of attaching the panels to the support rods.
Another day later their response was for us to use a drill to drive the fasteners into the very substantial support rods. The fasteners do not have a screw type top. Even if they did, the fasteners would not be able to make a hole of any size in the support rod.
While their website has many computer generated cartoon type assembly videos, not one of this coop with the metal roof. There is a shed with the same panels but that one has an entirely different support structure.
Nowhere in the assembly 'instructions' is it indicated any type of power tool is necessary for assembly. Every step in the assembly has both an overall image/diagram and a close up very detailed one of exactly how to do the step EXCEPT Steps 7 and 8 for attaching the roof panels. One these two pages, only the overall image/diagram of the roof with all of the fasteners poised above the panel. No close up showing detailed images of the connection. I think their response was just their way of saying tough you figure out a way to work around our design mistakes.
It appears they thought they could just send the roof designed for a shed and it would somehow magically work with their large dog kennel and market it as a secure chicken coop. For $700 I expect all the pieces to work together properly.
Save yourself money, hassle and frustration and skip this "coop" as it is not fit for purpose. Fraudulent marketing!

Besvarelse fra Veikous
Two broken boards in box for Grill…
Two broken boards in box for Grill Gazebo. "TRACY" in customer service keeps emailing responses to my complaint with no answers or a potential ship date for the broken pieces. The worst company. By the way I bought this Grill Gazebo through Walmart. I am filing a complaint on credit card tomorrow

Besvarelse fra Veikous
I only got one of two boxes for a shed…
I only got one of two boxes for a shed that I bought through Home Depot.
HD and Veikous keep pointing at each other and it has been over 6 months.
Veikous Customer “service” is the worst I have experienced ever. They, Tracy, keeps stalling and requesting irrelevant information or information I obviously do not have. Made in the USA should not be used by the company, not because it’s not made here. I’m a veteran and literally risked my life for the USA, using the sentence is an insult to me and other veterans and companies who try to do the right thing.
Shame on you

Besvarelse fra Veikous
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