Opened box and parts missing. Called customer service and could hardly understand the person on the phone. They refused to replace missing parts without order number. I asked what a order number was a... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
DANGEROUS cheap product. The steal is cheap and breaks be careful. The swing i purchased broke and fell apart mid swing. Injuring riders. Their customer service will just ignore you till you go awa... Se mere
When the packages arrive, be sure to check all the parts carefully. I didn't do that and only realized some pieces were missing during assembly. Which delayed my planting plans. Veikous customer servi... Se mere
Virksomheden har svaret
So happy with my new gazebo! It looks beautiful and feels super sturdy, definitely not filmsy at all since the posts and panels are really thick. Also, huge shoutout to their customer service - I need... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2017, Veikous is dedicated to delivering high-quality products at competitive prices. We design and manufacture backyard and garden supplies to provide you with the ultimate outdoor living experience.
Kontaktoplysninger
728 W Rider St, 92571, Perris, USA
- 1-858-324-1911
- customerservice@veikous.com
- www.veikous.com
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
All six boxes were in well packaged
All six boxes came packaged well and on time. Once we are able to install the greenhouse we will update our review.

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8x10 Greenhouse
Shipping was fast. Product was exactly what we expected and everything was there, including a few extras just in case you lost a screw. Instructions super easy to follow! Was able to put it up in a days time frame.

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Sturdy Chicken Coop for My Backyard
I chose this Veikous chicken coop because the size is just right for my backyard, and the metal roof feels sturdy. It took me around 2 hours to assemble. It goes much faster if you build it on a dry day. It rained here before I finished putting the roof on, so I had to wait a day for things to dry before moving the chickens in.

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This company is a fraud!!
This company is a fraud!!! I've filed claims with the BBB. Boyght the 8x8 shed, 18 pieces damaged. Call they're so called customer service dept only to get hung up on by some employee named Joel ..he refused to give me his badge number or last name!! Then emailing another horrible employee. ..TRACY BUCHANAN who's MULTIPLE EMAILS refuse to provide me with any supervisor/management information!!! She has emailed multiple times that she cannot provide any information regarding her bosses!!!! Unbelievable!!! Her, Joel, and anyone with this company is garbage. They all could care less about honest paying customers and making wrong right. I'm telling everyone I possibly know to stay clear of this horrible company. My daughter's are big social media influencers... I'VE PUT THE WORD OUT TO THEM(and friends) TO POST COMMENTS ON THIS DUMP OF A COMPANY. Obviously this dump company loves to take the money and run. WORST EXPERIENCE I'VE HAD WITH A COMPANY IN THE LAST 10+ YEARS. STAY AWAY FROM THIS PLACE!!!!!!1000% Can't wait to see they're ass kissing response to this email.

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FAST shipping and customer support!
FAST shipping and customer support!! I had 2 boxes to be delivered. Only one box was delivered, so I emailed support asking if I could get a tracking number for the second box since I did not see one in my emails from the company. The responded within hrs and let me know what the shipping ID was on the second box and I should be seeing it soon. The second box was delivered within a couple of days. Great customer support!

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A beautiful border between properties
The metal garden beds were easy to assemble snd are very attractive. I haven’t added soil or plants yet as still too cold here but am anxious for warmer weather and planting.

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The table shipped out quickly and…
The table shipped out quickly and arrived in great shape. I will definitely keep Veikous in mind next time I need a new piece of furniture and I can easily recommend them!

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I don't understand why your reviews are…
I don't understand why your reviews are so low. Your product is a 5 star. Keep up the good work.

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Can't buy replacement parts?
I purchased a cedar poly greenhouse. It was easy to install and works well. The issue is customer service. I want to purchase a replacement roof panel (no damage, I just want a spare). I spoke with customer service (seems to be off-shore). They told me to contact the 3rd party store where I purchased the unit. I told them the 3rd party directed me to contact veikous as they did not sell replacement parts. Cust. Svc then told me that they could get a replacement part if one was damaged (required a code located only on the shipping box which has been recycled) but could not provide a spare if I wanted to buy one. I was confused to say the least. The Cust. Svc. person kept repeating the same statement with no other options offered. I was very disappointed in this level of customer service. I will not recommend this unit to anyone due to the extremely poor level of customer service.

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Missing pieces
We bought the family three reindeer set, put it together and they never included the power cord in the box. Now I’ve been going back and forth with the company for a week trying to get a cord and adapter shipped and now “they are out of stock”. This experience has been horrible and wish we would have just returned it

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Bad Workmanship
I purchased VEIKOUS 6 ft. 3D Post Light Outdoor Christmas Holiday Yard Decoration Cool White LED and VEIKOUS4.5 ft. 3D Reindeer Family Outdoor Christmas Holiday Yard Decoration Cool White LED through Home Depot to Decorate my front yard. Now,as you can tell it says Yard Decoration. Well, after care inspection of the electrical connections on both products they are not weatherproof. Small Electronics connectors that connect the LED lights to each other are not weatherproof. They connectors that you’ll find in enclosed Electrical components. There are no weather sealing on these Connectors to keep the environment out. However, luckily for me I also purchased a 2 year warranty with Allstate through Home Depot. So, if these two Yard Decorations doesn’t work because of bad workmanship l am covered. Lastly, if you do decide to purchase one of these yard Decors please make sure you purchase a warranty with them.

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DO NOT BUY THIS PRODUCT!!
DO NOT BUY THIS PRODUCT!!! I PROMISE YOU WILL BE SORRY!!! My wife and I bought this shed approximately one year ago. We live in sunny Southern California. Once it was built, we painted it with TWO coats of Home Depots "BEST" outdoor paint. Honestly, within ONE YEAR the chip wood is starting to lift and PEEL OFF!!! (I want to show this with pictures for you but, I am not having any success doing so). I am now having to buy vinyl siding sheets and install the sheets over the existing wood to hopefully stop the decomposing of the wood!!! I contacted the mfg. and they told me that my one-year warranty had expired and that there is nothing they can do!!! Come to find out, the product is made in China.

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Beware – Defective Product & Terrible Customer Service
I purchased this Veikous Gazebo on September 22, and it was delivered on September 29. Upon opening the box, one of the main structural pieces (the A Column) was bent and damaged, making the gazebo unsafe to assemble.
I immediately contacted the manufacturer, sent detailed photos (which I’ve included here), and was told a replacement part would be shipped. Nearly two weeks later, I’ve received no replacement, no tracking, and no real updates—just repeated delays and poor communication.
This has been an extremely frustrating and unprofessional experience. I’m now returning the entire gazebo and losing the sale price I originally paid.
Buyers beware: do not purchase from Veikous. Their customer service is unresponsive and they do not stand behind their products. Save yourself the hassle and choose another brand.

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If I could give this company 0 stars I…
If I could give this company 0 stars I absolutely would. I bought an outdoor swing not even 6 months ago and it is already falling apart!! This swing was about $150 and they thought a $20 refund would be understanding?! BULLSHIT. Save your time and money because their stuff is built CHEAP. Their customer service is AWFUL!
Edit to add: sent an email and customer service told me no on a refund again, since it was past the warranty( of course bc I posted this last fall and they just responded on here a few days ago ). Look at all of these AWFUL reviews! There are more bad than good. This is an awful company. STEER FAR AWAY! Customer service is also a joke, thanks for no help Tracy.

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This company is awful
This company is awful. I asked a simple question to their customer service about one of the few products they advertise. The customer service representative then asked ME to provide the details on THEIR product. I then had to wait for the rep to look it up and they apparently had no information on it. I then got upset and asked how they couldn't have the information on their own product and the representative to me they contacted the manufacturer and couldn't get the information from them either. I only asked what temperatures and if their greenhouse could withstand snow. These, to me at least, seem like questions you should have the answer to if you're selling a small outdoor building. Will never recommend to anyone.

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Terrible
Terrible! Poor quality, terrible customer service, inferior product, false description, cheap materials, NO refund policy like they state, belongs in a dumpster where mine is going after legalities. In the days it started rusting.

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Gazebo Screen Tieback Nightmare. Horrible Design Flaw
We ordered a 14x12 Veikous gazebo from Home Depot. It went up okay with 4 guys and about 5 hours of work. The construction is okay but not superior by any means. That is until we came to the screens. The solid shades went up fine but the tiebacks for those and the screens are sewn to the screen material with no idea or instructions how they work. The Velcro gets stuck on the screen and snags and rips it and nothing makes sense. We searched for solutions with no avail. I emailed customer service and received an email wanting to know the shipper and model number at 1:40am so I assume we are dealing with a company who knows where. I called their customer service and was only able to leave a message. Save your money and put it towards another company.

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