Veikous Anmeldelser 

67
TrustScore 3 ud af 5

3,2

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Opened box and parts missing. Called customer service and could hardly understand the person on the phone. They refused to replace missing parts without order number. I asked what a order number was a... Se mere

Bedømt til 1 ud af 5 stjerner

DANGEROUS cheap product. The steal is cheap and breaks be careful. The swing i purchased broke and fell apart mid swing. Injuring riders. Their customer service will just ignore you till you go awa... Se mere

Bedømt til 5 ud af 5 stjerner

When the packages arrive, be sure to check all the parts carefully. I didn't do that and only realized some pieces were missing during assembly. Which delayed my planting plans. Veikous customer servi... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

So happy with my new gazebo! It looks beautiful and feels super sturdy, definitely not filmsy at all since the posts and panels are really thick. Also, huge shoutout to their customer service - I need... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Havemøbelforretning
  2. Butik med havemøbler

Skrevet af virksomheden

Founded in 2017, Veikous is dedicated to delivering high-quality products at competitive prices. We design and manufacture backyard and garden supplies to provide you with the ultimate outdoor living experience.


Kontaktoplysninger

3,2

Middel

TrustScore 3 ud af 5

67 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 87 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

3,2

Alle anmeldelser

(67)

58 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

All six boxes were in well packaged

All six boxes came packaged well and on time. Once we are able to install the greenhouse we will update our review.

31. januar 2026
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Besvarelse fra Veikous

Customer satisfaction is always our top priority, and we're pleased to learn that the product arrived well packaged and on time. If you have any questions about the greenhouse or need assistance during installation, please feel free to reach out to us at [customerservice@veikous.com]. We are here for you. Wishing you a smooth installation.

Bedømt til 5 ud af 5 stjerner

8x10 Greenhouse

Shipping was fast. Product was exactly what we expected and everything was there, including a few extras just in case you lost a screw. Instructions super easy to follow! Was able to put it up in a days time frame.

29. januar 2026
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Besvarelse fra Veikous

Thank you for the fantastic review of our 8x10 Greenhouse. It's great to know the greenhouse met your expectations and that you've assembled it. May your plants thrive and your outdoor gardening time be enjoyable.

Bedømt til 5 ud af 5 stjerner

Good product for the money.

Good product for the money.

3. februar 2026
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Besvarelse fra Veikous

We really appreciate you taking the time to give us this positive review. We're so glad that you feel the product offers good value. Delivering quality at an affordable price is always our goal. Thanks for your support.

Bedømt til 5 ud af 5 stjerner

Sturdy Chicken Coop for My Backyard

I chose this Veikous chicken coop because the size is just right for my backyard, and the metal roof feels sturdy. It took me around 2 hours to assemble. It goes much faster if you build it on a dry day. It rained here before I finished putting the roof on, so I had to wait a day for things to dry before moving the chickens in.

11. februar 2026
Uopfordret anmeldelse
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Besvarelse fra Veikous

Thank you so much for choosing the Veikous Chicken Coop and sharing your experience. If you need any assistance or have questions as you continue using the coop, feel free to reach out. Happy chicken raising, and we hope your chickens enjoy their new home.

Bedømt til 1 ud af 5 stjerner

This company is a fraud!!

This company is a fraud!!! I've filed claims with the BBB. Boyght the 8x8 shed, 18 pieces damaged. Call they're so called customer service dept only to get hung up on by some employee named Joel ..he refused to give me his badge number or last name!! Then emailing another horrible employee. ..TRACY BUCHANAN who's MULTIPLE EMAILS refuse to provide me with any supervisor/management information!!! She has emailed multiple times that she cannot provide any information regarding her bosses!!!! Unbelievable!!! Her, Joel, and anyone with this company is garbage. They all could care less about honest paying customers and making wrong right. I'm telling everyone I possibly know to stay clear of this horrible company. My daughter's are big social media influencers... I'VE PUT THE WORD OUT TO THEM(and friends) TO POST COMMENTS ON THIS DUMP OF A COMPANY. Obviously this dump company loves to take the money and run. WORST EXPERIENCE I'VE HAD WITH A COMPANY IN THE LAST 10+ YEARS. STAY AWAY FROM THIS PLACE!!!!!!1000% Can't wait to see they're ass kissing response to this email.

1. februar 2026
Uopfordret anmeldelse
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Besvarelse fra Veikous

Dear customer, thank you for taking the time to provide a review. We sincerely apologize for any inconvenience the damaged pieces have caused. Regarding the damaged parts, after providing the order information and photos of the damage within the warranty period, we will send free replacement components.
We're truly sorry for any misunderstanding during the communication. We are absolutely committed to resolving this issue and hope to have the opportunity to restore your confidence in our company. Please send your order details to our customer service team at [customerservice@veikous.com], and we will prioritize this problem.

Bedømt til 5 ud af 5 stjerner

product arrived quickly

product arrived quickly, it was easy to assemble perfect!!!

28. januar 2026
Veikous-logo

Besvarelse fra Veikous

Thank you for choosing Veikous. We're so glad to hear your satisfaction with the delivery and assembly. Your feedback means a lot to us, and we hope you'll enjoy this product for years to come.

Bedømt til 5 ud af 5 stjerner

FAST shipping and customer support!

FAST shipping and customer support!! I had 2 boxes to be delivered. Only one box was delivered, so I emailed support asking if I could get a tracking number for the second box since I did not see one in my emails from the company. The responded within hrs and let me know what the shipping ID was on the second box and I should be seeing it soon. The second box was delivered within a couple of days. Great customer support!

28. januar 2026
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Besvarelse fra Veikous

Dear customer, thank you for the kind review. We are very pleased to learn that both packages have been delivered intact. Receiving your praise is the greatest encouragement for our team. We are always here if you have any questions or need further assistance.

Bedømt til 5 ud af 5 stjerner

A beautiful border between properties

The metal garden beds were easy to assemble snd are very attractive. I haven’t added soil or plants yet as still too cold here but am anxious for warmer weather and planting.

20. januar 2026
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Besvarelse fra Veikous

Thank you so much for the positive feedback. We are truly encouraged by your kind words. Wishing you many enjoyable and fruitful gardening seasons to come!

Bedømt til 5 ud af 5 stjerner

The table shipped out quickly and…

The table shipped out quickly and arrived in great shape. I will definitely keep Veikous in mind next time I need a new piece of furniture and I can easily recommend them!

27. januar 2026
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Besvarelse fra Veikous

Thank you for your support. We're happy to hear you love the table and would like to recommend us to others. Providing you with high-quality products is our consistent commitment, and we look forward to serving you again!

Bedømt til 5 ud af 5 stjerner

Quick delivery.

Quick delivery.
Have not assembled yrt

24. januar 2026
Veikous-logo

Besvarelse fra Veikous

Thank you for choosing Veikous. If you encounter any problems during assembly, please feel free to contact our customer service team[customerservice@veikous.com]. Happy assembling!

Bedømt til 5 ud af 5 stjerner

I don't understand why your reviews are…

I don't understand why your reviews are so low. Your product is a 5 star. Keep up the good work.

27. januar 2026
Uopfordret anmeldelse
Veikous-logo

Besvarelse fra Veikous

Your recognition is invaluable and will motivate us to continue upholding our commitment to quality and service. Thank you so much for your five-star review!

Bedømt til 2 ud af 5 stjerner

Can't buy replacement parts?

I purchased a cedar poly greenhouse. It was easy to install and works well. The issue is customer service. I want to purchase a replacement roof panel (no damage, I just want a spare). I spoke with customer service (seems to be off-shore). They told me to contact the 3rd party store where I purchased the unit. I told them the 3rd party directed me to contact veikous as they did not sell replacement parts. Cust. Svc then told me that they could get a replacement part if one was damaged (required a code located only on the shipping box which has been recycled) but could not provide a spare if I wanted to buy one. I was confused to say the least. The Cust. Svc. person kept repeating the same statement with no other options offered. I was very disappointed in this level of customer service. I will not recommend this unit to anyone due to the extremely poor level of customer service.

3. december 2025
Uopfordret anmeldelse
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Besvarelse fra Veikous

Dear customer, we sincerely apologize for the inconvenience and frustration this has caused. We fully understand your desire to purchase a spare roof, but sorry that we do not currently sell the components separately.

Bedømt til 2 ud af 5 stjerner

Missing pieces

We bought the family three reindeer set, put it together and they never included the power cord in the box. Now I’ve been going back and forth with the company for a week trying to get a cord and adapter shipped and now “they are out of stock”. This experience has been horrible and wish we would have just returned it

21. november 2025
Uopfordret anmeldelse
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Besvarelse fra Veikous

We're deeply sorry for the long wait, this is not the experience we ever want our customers to have. Due to the end of the Christmas season, the reindeer sets have been sold out. The factory needs additional time to prepare these parts. We truly regret the delay this caused and appreciate your patience.

Bedømt til 2 ud af 5 stjerner

Bad Workmanship

I purchased VEIKOUS 6 ft. 3D Post Light Outdoor Christmas Holiday Yard Decoration Cool White LED and VEIKOUS4.5 ft. 3D Reindeer Family Outdoor Christmas Holiday Yard Decoration Cool White LED through Home Depot to Decorate my front yard. Now,as you can tell it says Yard Decoration. Well, after care inspection of the electrical connections on both products they are not weatherproof. Small Electronics connectors that connect the LED lights to each other are not weatherproof. They connectors that you’ll find in enclosed Electrical components. There are no weather sealing on these Connectors to keep the environment out. However, luckily for me I also purchased a 2 year warranty with Allstate through Home Depot. So, if these two Yard Decorations doesn’t work because of bad workmanship l am covered. Lastly, if you do decide to purchase one of these yard Decors please make sure you purchase a warranty with them.

25. oktober 2025
Uopfordret anmeldelse
Veikous-logo

Besvarelse fra Veikous

Thank you for your detailed feedback. The Christmas decorations you purchased are made from water-resistant materials and designed for outdoor use. However, to ensure their longevity, we recommend storing them indoors during heavy rain or extreme weather conditions. Please rest assured that if there are any issues with your product during the warranty period, we are happy to provide free replacement parts. Feel free to reach out to our customer service team(customerservice@veikous.com) at any time for further assistance.

Bedømt til 1 ud af 5 stjerner

DO NOT BUY THIS PRODUCT!!

DO NOT BUY THIS PRODUCT!!! I PROMISE YOU WILL BE SORRY!!! My wife and I bought this shed approximately one year ago. We live in sunny Southern California. Once it was built, we painted it with TWO coats of Home Depots "BEST" outdoor paint. Honestly, within ONE YEAR the chip wood is starting to lift and PEEL OFF!!! (I want to show this with pictures for you but, I am not having any success doing so). I am now having to buy vinyl siding sheets and install the sheets over the existing wood to hopefully stop the decomposing of the wood!!! I contacted the mfg. and they told me that my one-year warranty had expired and that there is nothing they can do!!! Come to find out, the product is made in China.

31. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra Veikous

Hi, thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've had after owning the shed for a year.
Our wood sheds are designed for typical outdoor residential use, and like most engineered wood products, long-term exposure to intense sunlight and moisture can still cause wear over time, even when exterior paint is applied. That said, we understand how disappointing this is, particularly when you expected longer-lasting performance.
Regarding the warranty, our policy covers manufacturing defects within the stated period, and we regret that your issue occurred outside that timeframe. While we're unable to offer a replacement under warranty, we do appreciate your feedback, as it helps us continue improving our materials and product guidance for future customers.

Bedømt til 1 ud af 5 stjerner

Beware – Defective Product & Terrible Customer Service

I purchased this Veikous Gazebo on September 22, and it was delivered on September 29. Upon opening the box, one of the main structural pieces (the A Column) was bent and damaged, making the gazebo unsafe to assemble.

I immediately contacted the manufacturer, sent detailed photos (which I’ve included here), and was told a replacement part would be shipped. Nearly two weeks later, I’ve received no replacement, no tracking, and no real updates—just repeated delays and poor communication.

This has been an extremely frustrating and unprofessional experience. I’m now returning the entire gazebo and losing the sale price I originally paid.

Buyers beware: do not purchase from Veikous. Their customer service is unresponsive and they do not stand behind their products. Save yourself the hassle and choose another brand.

16. oktober 2025
Uopfordret anmeldelse
Veikous-logo

Besvarelse fra Veikous

Hi, thank you for sharing your experience, and we're very sorry for the frustration caused by the damaged part upon delivery.
After you contacted us and provided photos, we confirmed a replacement A column and initiated the process with our manufacturing partner. Replacement structural parts are prepared and shipped separately, which can unfortunately take longer than standard parcel shipments. Once the replacement was ready, we also shared the outbound shipment information with you.
We regret that our communication did not meet your expectations during this process.
Your feedback is important to us and helps us improve both our packaging and replacement part handling in the future. If there is anything further we can assist with regarding your return or order details, our support team remains available and willing to help.

Bedømt til 1 ud af 5 stjerner

If I could give this company 0 stars I…

If I could give this company 0 stars I absolutely would. I bought an outdoor swing not even 6 months ago and it is already falling apart!! This swing was about $150 and they thought a $20 refund would be understanding?! BULLSHIT. Save your time and money because their stuff is built CHEAP. Their customer service is AWFUL!

Edit to add: sent an email and customer service told me no on a refund again, since it was past the warranty( of course bc I posted this last fall and they just responded on here a few days ago ). Look at all of these AWFUL reviews! There are more bad than good. This is an awful company. STEER FAR AWAY! Customer service is also a joke, thanks for no help Tracy.

11. oktober 2025
Uopfordret anmeldelse
Veikous-logo

Besvarelse fra Veikous

Hi, we're sorry you feel disappointed with your purchase. We understand that durability is extremely important, especially for outdoor furniture.
Our products are designed to meet standard outdoor-use expectations, and issues within 6 months are not something we take lightly. The refund offered was a preliminary solution based on warranty terms, not our final position.
We would welcome the chance to reassess your case and work toward a fair resolution. Please contact us at [customerservice@veikous.com] with your order details so we can help.

Bedømt til 1 ud af 5 stjerner

This company is awful

This company is awful. I asked a simple question to their customer service about one of the few products they advertise. The customer service representative then asked ME to provide the details on THEIR product. I then had to wait for the rep to look it up and they apparently had no information on it. I then got upset and asked how they couldn't have the information on their own product and the representative to me they contacted the manufacturer and couldn't get the information from them either. I only asked what temperatures and if their greenhouse could withstand snow. These, to me at least, seem like questions you should have the answer to if you're selling a small outdoor building. Will never recommend to anyone.

13. september 2025
Uopfordret anmeldelse
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Besvarelse fra Veikous

Thank you for sharing your experience. We're sorry for the frustration this caused and understand why these questions are important when considering an outdoor greenhouse.
Temperature tolerance and snow load capacity are valid concerns. In this case, there was a breakdown in how the information was communicated, and we regret that we were unable to provide you with a timely and clear answer. Now the product details page already contains all this information.
We appreciate you taking the time to point this out, and we're sorry this interaction didn't reflect the level of service we aim to provide.

Bedømt til 1 ud af 5 stjerner

Terrible

Terrible! Poor quality, terrible customer service, inferior product, false description, cheap materials, NO refund policy like they state, belongs in a dumpster where mine is going after legalities. In the days it started rusting.

25. august 2025
Uopfordret anmeldelse
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Besvarelse fra Veikous

We are deeply sorry to learn that the product you received was defective. We take your feedback on quality and service issues very seriously. If you still require assistance, please feel free to send your order details to customerservice@veikous.com. We will prioritize resolving this issue for you.

Bedømt til 2 ud af 5 stjerner

Gazebo Screen Tieback Nightmare. Horrible Design Flaw

We ordered a 14x12 Veikous gazebo from Home Depot. It went up okay with 4 guys and about 5 hours of work. The construction is okay but not superior by any means. That is until we came to the screens. The solid shades went up fine but the tiebacks for those and the screens are sewn to the screen material with no idea or instructions how they work. The Velcro gets stuck on the screen and snags and rips it and nothing makes sense. We searched for solutions with no avail. I emailed customer service and received an email wanting to know the shipper and model number at 1:40am so I assume we are dealing with a company who knows where. I called their customer service and was only able to leave a message. Save your money and put it towards another company.

19. juli 2025
Uopfordret anmeldelse
Veikous-logo

Besvarelse fra Veikous

Thank you for taking the time to share your experience. We're sorry to hear about the frustration you encountered, especially during the installation of the screens.
To address feedback like yours, we have since upgraded our gazebo screens to 100 GSM Textilene netting, which offers improved durability and resistance to snagging, along with clearer installation guidance for current models.
We appreciate your feedback, as it helps us improve both our products and our support experience.

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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