Thought it was a scam since I bought them off a facebook advert 3 cans for 99p each with two little free extra baggies of pouches was an insane offer it was worth it to lose the £3 and £3 postage...... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fantastic experience, you never really know what a company is like until something goes wrong. I ordered the wrong pouches (my fault). I emailed customer services and Lee sorted out a free collection... Se mere
Virksomheden har svaret
First order from the company and will not be the last. I wasn’t paying attention and messed up the delivery address. After my initial email the following morning the customer service has been firs... Se mere
Virksomheden har svaret
The Two Wombats customer service team were amazing when I needed my two accounts, I inadvertently made, merged. Right mix of security checks and speed… fantastic! That is on top of huge range, low pr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches.
Kontaktoplysninger
76 Bendemeer Road, London SW15 1JU, UK, SW15 1JU, London, Storbritannien
- customerservice@twowombats.com
- www.twowombats.com
Absolutely flawless customer service
Absolutely flawless customer service. Prompt resolution to a problem in a friendly manner. I will be ordering again and I recommend this company to everyone
12. maj 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Really appreciate this, we put a lot of effort in to our customer success team as its such an important part of giving a good service to customers - great to hear you are finding it up to standard!
Excellent customer service
Out of stock item immediately refunded and a polite email with a discount code of greater value off my next order? Better service than the best online companies!
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thank you for the kind words Jeff and thanks for being a Two Wombats customer!
We work hard to make sure we have everyone's favourites pouches - but sometimes they go quicker than we expect!
Exemplary customer service with a first class product
Two Wombats has been a fantastic company to shop with, having dealt with Lee in customer services who has been first class and a credit to them I can’t recommend them or praise their service highly enough.
Thank you
26. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Domenico, thanks so much for your kind words and thanks so much for shopping with us. We will make sure we get Lee an extra pint on our next Wombat night out!
Great service
25. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks Myles, we are working hard to make sure you get what you want when you want it! Simple as that! Thanks for shopping with us.
Very fast service
Very fast service, discreet packaging, even came with sweets!
22. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks so much for the positive review and delighted you were happy with our service. Welcome to the Two Wombats family!
The order came really fast and it came…
The order came really fast and it came with free sweets!! Awesome
22. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi David, thanks so much for the feedback and delighted you were happy with your service and extra gift! Welcome to the Two Wombats family!
Ordered smoothly today
Ordered smoothly today. Website is easy and convenient. Will update when I recieve my order but as of now 5*
Update:
Recieved. On time and everything I ordered is here. 10/10 service from the people at two wombats. Will be ordering again!
22. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Great to hear! thanks so much for shopping with us. We look forward to having you as part of the Wombat family!
Always prompt at replying and excellent…
Always prompt at replying and excellent service
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Glad to be of service! Thanks so much for your review.
Great company.
I have used twowombats for all my pouches for a while now. Extremely fast delivery and very reliable! Also a great price. Issue with parcel which was down to the courier, contacted Lee at customer service and they sorted immediately issuing a replacement order! Model of how all business’ should act! Great customer service. 5 stars from me !
9. april 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Johnnu, thanks so much for your feedback and delighted we could get you your products. Thanks so much for shopping with us.
Great service, wide range of flavours, cheap prices
Great service, cheap prices. Was a little sceptical ordering for the first time because the site was relatively new but worked out great. Range of flavours and brands I was unaware of which was great. Will be my go to site for ordering nicotine patches
12. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Ronan, lovely to have you onboard and glad you had a good experience. Thanks so much for the review. We look forward to giving you amazing value and helping you discover new brands!
Great offers available
Great offers available, fast shipping, secure payment - order came with a surprise free can and little bag of haribo which is nice touch.
24. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Joe, thanks so much for your feedback. Glad you loved our extra little gifts! We look forward to serving you again!
Very Happy
ordered 10 velos, got my delivery on time, great price even got a pack of haribos! 10/10 great service
18. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Adam, great to hear and thanks so much for shopping with us.
had an issue with delivery
had an issue with delivery . not the company's fault and they delt with it very professionaly ! would highly recommend and very trust worthy
14. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Sean, thanks for your kind words and delighted we were able to help. Thanks for shopping with us!
First order
Ordered for the first time as my friend recommended me some Swedish pouches
Order came really quick with no issues and the freebies were a lovely gesture
Will be ordering again
10. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Marcus, welcome to Two Wombats, great to have you as part of the Wombat family! See you soon. Thanks, Lee
10/10 customer service
Made the wrong order and emailed and within 5 minutes they managed to sort out my problem!
Super helpful, 5* customer service!
9. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Luke, thanks so much for your review and delighted we were able to sort out the issue. Thanks for shopping with us.
Having similar issues to others on…
Having similar issues to others on here. Asked for next day delivery. 5 days later I've still not received. No response from customer services. Will be in touch with my bank to force a refund.
EDIT: twowombats have since been in touch and resent my order along with a refund. They also personally called me to apologise for the original poor service.
After initial poor customer service I feel they've gone above and beyond rectifying my matter. So have changed my review from 1 to 4 stars.
8. marts 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Andy, I have just responded to you via email. I am so sorry for the issue with your order. It was fulfiled same day but has been lost in the Evri network. We are chasing them for a resolution but I have sent you a full refund now and a replacement order in the meantime. Thanks so much for shopping with us and we are terribly sorry for the inconvenience. Regards, Lee.
Great price fast delivery
Great price fast delivery. Fantastic customer service . Great communication when I had to email about a mistake I made on the order . 5 ⭐️ company
18. februar 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks so much, we pride ourselves on our service and appreciate you taking the time to write us a review! Thank you for shopping with us! Lee.
Fantastic Service
The guys went the extra mile to help a loyal customer. I’m loyal because the prices are great and delivery and service are genuinly first class.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Jon, was a pleasure to help you out and thanks so much for being a loyal customer and part of the Wombat family! Lee.
Wonderful experience
Wonderful experience. This is my second time ordering and they still included a little packet of haribos 😆. At this point I’m just ordering for the free bag of sweets than my zyn haha, recommend.
24. februar 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hi Jamie, delighted you like our little gift! Thanks so much for shopping with us! Lee.
Products came quick
Products came quick. Exactly what I ordered. They also included a pack of haribos in the package. I thought this was random but was cute :)
1. februar 2025
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.