Thought it was a scam since I bought them off a facebook advert 3 cans for 99p each with two little free extra baggies of pouches was an insane offer it was worth it to lose the £3 and £3 postage...... Se mere
Virksomheden har svaret
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Se, hvad kunderne siger
Fantastic experience, you never really know what a company is like until something goes wrong. I ordered the wrong pouches (my fault). I emailed customer services and Lee sorted out a free collection... Se mere
Virksomheden har svaret
First order from the company and will not be the last. I wasn’t paying attention and messed up the delivery address. After my initial email the following morning the customer service has been firs... Se mere
Virksomheden har svaret
The Two Wombats customer service team were amazing when I needed my two accounts, I inadvertently made, merged. Right mix of security checks and speed… fantastic! That is on top of huge range, low pr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
With a strong commitment to quality and innovation, Two Wombats set out to provide customers with an awesome online experience that goes beyond just buying pouches.
Kontaktoplysninger
76 Bendemeer Road, London SW15 1JU, UK, SW15 1JU, London, Storbritannien
- customerservice@twowombats.com
- www.twowombats.com
Excellent service
24. december 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks a bunch Rich, we appreciate the lovely feedback! Hope you had a nice Christmas and happy new year.
Had a small problem with my order
Had a small problem with my order. I contacted support on the weekend and had very helpful correspondence with Lee. He helped resolve the problem (over the weekend), and made sure to go beyond basic customer service. Will continue to shop at this store due to this.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Hey Quincy, really appreciate the review - great customer care is something we value a lot (especially in today's world!) so glad to hear you approved! We ship and deliver 7 days a week so make sure its matched by round the clock customer servce. Hope you had a nice Christmas and happy new year!
Really good
Really good . Good customer care. Sorted my problem with order. I really appericate it.
20. december 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks so much for the kind words and glad we could sort you out nice and quick - hope you had a nice Christmas and happy new year!
Good price even better communication
Awesome thing is i made a mistake
On a Sunday made a request to ammend order from 3mg to 6mg and they utilise ai and this halted the order and assured me human eyes would see it Monday.
Well humans make mistakes and they sent me the 3mg and 6mg by mistake
Obviously the product is already cheap as chips and they kindly sent me a pre paid tag to send them back (they asked very kindly) even sweetening the deal with some free cans on my next order
In the spirit of Christmas I agreed as so far the service has been flawless
I anticipate spending a fair bit here over the years as Any true snusser will know, I ain't stopping baby..
So off to a really good start
Zyns in the post with evri and will be dropped to shop across the road.. all free delivery with oodles of options
I couldnt be happier 😌
Very cheap, very communicative
Recommended by a friend and don't anticipate any problems. Even if there are... id bet my left one they sort it pronto
9. december 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Really appreciate the review Mathew - and your bet is right, if you ever have any issues just reach out to us and we will make sure our customer care matches the rest of your 5 star experience with us!
Extremely helpful service
Extremely helpful service, my order was lost and delayed through no fault of the company, Lee was apologetic even when he didn’t need to be and quickly replaced the order with upgraded shipping. Would highly recommend as they go above and beyond for their customers.
2. december 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thank you for the review Dan - and glad we could sort you out fully, and we hope to see you again soon!
Delighted This company has gone above…
Delighted This company has gone above and beyond for me , when Royal Mail lost my parcel . Twowombats replaced my order . With extra tins , keeping me informed all the time . Thank you very much .
27. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Those are some very kind words Amanda, our goal is to always make sure you get value you for money, regardless of what can sometimes happen during delivery!
Great customer service
Great customer service, had an issue with Royal Mail delivery and they replied within minutes of my emailing them, they gave me discount and free cans and even followed up the next day to let me know it’s out for delivery
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Appreciate the review Liz, and that we could help out with the delivery issues - we do our best to make sure our delivery partners match our own level of service, even if it can be challenging at times!
Lee was fantastic in helping with a…
Lee was fantastic in helping with a missing delivery , I’ve been using these guys for about 2 years and always had 100% service and there prices and products are the best to be found ! And I’ve searched around!
Thanks for everything Two Wombats
Sean
25. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks so much for the review Sean - 2 years is veteran VIP status and we are honoured to be your pouch store of choice!
I r8 8/8 m8
This place has everything:
- Great product selection
- Powerful filters to find exactly what you want
- No-nonsense reward programme (free cans!)
- Fast, generous and pleasant customer support, in case anything goes wrong. (Lee, you are the man!)
19. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Really appreciate the feedback, we do our best to earn our customers loyalty and will keep it up!
Great service always
Great service always, Lee goes above and beyond with any Queries, shipping is fast and the prices is the best. Would not shop anywhere else!
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks so much for the kind words - and glad you enjoyed our 5 star customer service, will pass on your words to Lee!
Amazing service
Ive ordered from here a couple of times now, great selection and pricing. I received outstanding customer service from Lee when I had a query. He went over and above to help me. Extremely pleased with the whole experience and will order again
11. november 2025
Uopfordret anmeldelse
Always reliable, fantastic deals and variety
Where shopping for pouches in supermarkets is expensive, unreliable and unclear, Two Wombats is a breath of fresh air.
Clear and easy to navigate website. Reliable delivery and customer service. Constantly updated with regular deals.
If you want to cut out the guess work and expense of buying over the counter, with a trust worthy retailer, look no further than these guys. Been using them for over a year with no faults.
14. november 2025
Uopfordret anmeldelse
Top notch nicotine pouches!
Good prices. Excellent range of tins. Customer service is also top notch. If you want an alternative to vapes or tobacco then look no further than two wombats.
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks so much for the review Jane, we work hard to keep our prices low but our quality and range high, so always great to see its appreciated by our valued customers!
Absolutely best service
Absolutely best service and fast shipping, unbeatable prices, never had an issue! Pouches have a long date too so they’re fresh! A*****
4. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
We love to see such a happy customer - glad your enjoying your time with us and we will see you again soon!
Allgemeines
Schnelle Lieferung (3-4 Werktage), guter Kundenservice, faire Preise
2. november 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Vielen Dank für die Bewertung und wir freuen uns, dass Ihnen unsere schnelle Lieferung, unser toller Service und unsere günstigen Preise gefallen haben!
Very Helpful and Always a pleasure…
Very Helpful and Always a pleasure dealing with customer service, Can’t beat those prices too
28. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks for the feedback Danny, and glad you enjoyed our great prices and 5 star customer service - we hope to see you again soon!
10/10 experience with a gentleman…
10/10 experience with a gentleman called Lee he was very helpful and professional when I had a nightmare with my Evri delivery. He communicated with me directly and was able to offer me multiple resolutions to the issue when I received no response from evri. Would highly recommend this company to everyone!
24. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Those are some very kind words which we will make sure to share with Lee, glad he could help you out with your delivery issues - no matter which side the issue lies on we always make sure to resolve things fully for the customer and get you the pouches you paid for!
Fast delivery, great customer services
Fast dispatch and fast resolution to delivery issues. Friendly and helpful customer services thank you Lee.
21. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Really appreciate the review Liam, and I will make sure Lee knows he is keeping our customer happy as usual!
Great company
Great company , really good customer service and generally sound guys from what theyre like through emails , would recommend for nicotine pouches , great variety and prices
19. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Thanks for the feedback Sam, and if you are recommending us don't forget to check out our refer-a-friend program so you and your mates can enjoy lots of free cans!
Great customer service
Great customer service, fast replies and very helpful.
19. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Two Wombats
Appreciate the kind words Dawid, will make sure to pass it on the customer service team!
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