1 ster is nog teveel. Bestelling gedaan. 1 warme chocolademelk ,1 Italiaanse koffie en 1 Pannekoek eerst werd de Pannekoek gebracht chocomelk en koffie bleven achter dik een kwartier moeten wach... Se mere
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Se, hvad kunderne siger
⭐⭐⭐⭐⭐ This is the second time I’ve used Tudor Rose Car Park at Gatwick, and they’ll be my go-to every time I fly from Gatwick. The service has been excellent on both occasions. The driver is a... Se mere
Virksomheden har svaret
Stay well away! Very complicated instructions when trying to drop off the car (had to drive round four times) and equally complicated instructions when collecting the car. Furthermore, due to ‘2 drive... Se mere
An exceptional service from start to finish. I had two different drivers on both arrival and return - Gary was one and another gentleman who was very kind and helped me with my luggage. My husband fel... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
Tudor Rose providing SAFE & SECURE Gatwick Meet and Greet parking SINCE 1992. The Award Winning Car Park is only a few minutes from the Airport Terminals
Kontaktoplysninger
RH6 0HQ, Hookwood, USA
- www.tudorrose.co.uk
2,8
Middel
47 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
1 ster is nog teveel
1 ster is nog teveel. Bestelling gedaan. 1 warme chocolademelk ,1 Italiaanse koffie en 1 Pannekoek eerst werd de Pannekoek gebracht chocomelk en koffie bleven achter dik een kwartier moeten wachten eer ze aan de koffies begonnen absoluut geen aanrader
28. august 2026
Uopfordret anmeldelse
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
This is the second time I’ve used Tudor Rose Car Park at Gatwick, and they’ll be my go-to every time I fly from Gatwick. The service has been excellent on both occasions.
The driver is always there waiting when I arrive to drop off my car – I simply call when I’m around 15 minutes away, and they’re ready. When I return from my trip, my car is already waiting for me, making the whole process quick and hassle free.
A fantastic, reliable and trustworthy company that delivers great customer service every time. I wouldn’t hesitate to recommend them to anyone flying from Gatwick
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you for your kind review. We really appreciate it and we look forward to seeing you again soon!
Vehicle returned damaged
My vehicle was returned to me with damage consisting of someone have tried to get into the locked vehicle. I have sent photos before and after and the driver took photos. Tudor rose are refusing to investigate, refusing my request for their complaints policy or their own photos of my vehicle and are responding to me in a very rude manner - I have reported to the IAPA and Trading Standards - do not use
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
It's very disappointing to receive your second defamatory review on this platform, having already responded to your first review on July 14th. However, we are happy to provide further light on this matter to those who may be reading this.
As you are aware, there was and is no evidence whatsoever of 'someone attempting to get into your locked vehicle'. The damage you are referring to is a small area of the door seal which has come away. There was no damage to the door itself or the metal surrounding the door, which you agreed with in one of your many emails. Your car was parked with us during the recent heatwave, and this damage is generally more aligned with wear and tear, and there was and is no evidence of negligence on our part.
Your full complaint actually consists of three areas: a flat battery, a faulty stereo, and the worn door seal. We have not refused to investigate, so we ask that you retract this false statement. We have investigated thoroughly, and there was no evidence of any negligence, and certainly no evidence of anyone attempting to break into your car. We have responded efficiently and politely to all your emails, despite your insistence on dragging this out without any evidence that we caused the damage you are claiming for.
We will be responding to your Subject Access Request by the 14th July (one calendar month after your initial request, as legally obliged). As part of this request, we will share with you the images of your vehicle which were taken on arrival and return. However, as already stated in our previous emails, the images are taken of the outside of your vehicle and of the dashboard (to record your vehicle's mileage), and these images only serve to prove that there was no negligence on our part, or that anyone tried to break into your vehicle.
We have happily shared all your emails with Trading Standards, and we have had a lengthy conversation with the representative from Trading Standards to provide him with the full details of your booking and complaint(s). We have already raised legitimate concerns that you may have used your work email address (a government email address), despite initially using a personal email address, as a way of intimidating us.
As a proud member of IAPA, we will also be happy to share with them the full details of your complaint to prove to all parties that there is no evidence of negligence on our part, and we simply provided the service that we were paid to provide.
Tudor Rose is a family-run business, and we have worked tirelessly over the past 30+ years to build ourselves a reputation as a trusted, reliable, and secure meet-and-greet parking operator at Gatwick, and we find it incredibly upsetting that you would continue to deal with this matter in this way.
Potential customers read first
Potential customers, please read this before booking, especially if you have a van or large vehicle.
Very disappointed with my first booking with Tudor Rose, and I am sure it will also be my last.
Just a few hours before dropping off my vehicle, I was informed that because my car was longer than standard, I had to pay an extra £40 in cash directly to the driver, despite booking 14 days in advance and providing all the vehicle details beforehand, plus in hand my van nice and cleaned upon return found out next morning was muddy the tyres and splashes of mud in one side of the car.
This last-minute charge felt very unprofessional and unfair. Customers should be made aware of any additional costs at the time of booking, not hours before arrival.
17. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you for your feedback, Mr Arias. We're disappointed that you felt the need to post the same review on both Google and TrustPilot. As a family-run business, we take this very personally, and negative reviews such as this run the risk of damaging a reputation that we have spent over 30 years building as one of Gatwick's approved operators.
As mentioned in response to your other review, we reviewed your booking, and your vehicle qualified for the large vehicle charge, as noted on the product page and in the terms and conditions when you booked through one of our third-party consolidators.
All other providers have similar policies regarding vans (commercial or non-commercial) and large vehicles. In some cases, other providers do not accept vans at all.
Unfortunately, the third party doesn't provide the option to pay this charge during the booking process, but it is highlighted before booking. There is the option to pay this charge online at the time of booking when booking directly with Tudor Rose.
Regarding the mud on your vehicle. We would be happy to invite you to visit our car park to see where your car was parked during its stay with us. Tudor Rose has been in operation for over 30 years, and we pride ourselves on delivering the very best level of service. As our car park is open-air, we do our best to give our customers' cars a quick wash before we return the vehicle, but this is done only as a gesture of goodwill.
Brilliant service from the Start of our…
Brilliant service from the Start of our journey to the end. Easy booking. Prompt service by courteous and friendly staff.
Will definitely use Tudor Rose again
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you, Tony. We appreciate your feedback!
This is the best parking service I’ve…
This is the best parking service I’ve ever had. I’m travelling a lot, not only from Gatwick, but when I’m departing from Gatwick I’m always using them. All the staff are very professional and I’ve never had a problem. Also they’re so so cheap, it’s even better and safer to leave the car with them rather than other companies or airport long term.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you for such a lovely review!
An exceptional service from start to…
An exceptional service from start to finish. I had two different drivers on both arrival and return - Gary was one and another gentleman who was very kind and helped me with my luggage. My husband fell ill so I returned a few days later and on my own so this kindness was very much appreciated. Thank you Tudor Rose!
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you. Gary will be pleased to hear his name mentioned in your review, and we will be sure to pass on your kind words.
15 minutes before arrival we called as…
15 minutes before arrival we called as instructed on the booking only to be told we had to pay another £40 in cash as my vehicle was a large vehicle. We ended up paying by card as I refused to pay the cash . They then turned up to collect our car 40 minutes from the original 15 minute notice phone call . On collection we called as instructed again then had to wait 30 minutes for the car to be dropped back . I would highly recommend using an alternative company as we will be next time . Appalling service !!!!
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Hi Jamie. Thank you for your feedback. As mentioned when we spoke, our terms and conditions clearly state that your vehicle is subject to the large vehicle charge (it is over 5.3m in length), despite you not being charged for this previously. Many providers at Gatwick have similar policies regarding large vehicles. We always attempt to contact clients before the arrival date, but you provided a landline number on the booking, and we could not get through to you. We record all incoming phone calls for arrivals and returns, and you called at 11:33, and we collected your car at 12:00 (27 minutes, not 40 minutes). Whilst this is longer than the 15 minutes we typically allow, we also had a lengthy discussion over the phone, and we had to wait until the payment had been made before dispatching a driver to the airport, and this is still within our grace period. On return, you called at 23:42, and the car was returned at 00:05, which was 23 minutes after your initial phone call. Whilst we appreciate your frustration, we feel it is only fair that the correct waiting times are mentioned in your review, and we hope that, on reflection, you may wish to withdraw some of your comments.
I have used Tudor Rose numerous times
I have used Tudor Rose on numerous occasions and as long as you call in advance they are there to meet you
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you for your positive feedback and five-star review! :)
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY
A very very Bad experience ,paid on line for my vehicle with registration,
Then when I got there at 0630 in the morning they demanded £40 in cash not card as it a large vehicle, umm no it’s a Vito that parks in every bay and goes under the barriers. We were stuck and had to pay it , next to me they were doing it again to a X5 customer as large too
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Hello, Mr Archer. Thank you for your feedback. When you made the booking, you agreed to our terms and conditions, which clearly state that all vans (commercial and non-commercial) are subject to the large vehicle charge. When you booked through the Tudor Rose website, the large vehicle charge was provided as an option before completing the booking, and you chose to ignore this. As you arrived at 06:30, the office was closed, and we would not have been able to accept card payment at that time. All other providers have similar policies regarding vans and large vehicles, and in some cases, vans are not accepted at all. Unfortunately, your claim that we were also doing the same to a customer with a BMW X5 is untrue. We do not charge for a BMW X5, and your claim that we did is false.
First class service
First class service. Even sorted the issue with me entering the wrong reg number for Gatwick entry. Car collected within 3 mins and brought back in 5. Highly recommend. Will be using every time going forwards. Stress free. Thank you !!!!!
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Tudor Rose
Thank you, Karin! We understand that some customers make mistakes when entering their registration during the booking process, but we're glad we were able to resolve this for you on the day of your arrival. We do our best to make things as stress-free as possible, and we're pleased you were able to experience this. Hopefully we will see you again soon!
I would suggest not using this company…
I would suggest not using this company as I had a credit note due from them and even though I had a booking utilising my credit note which they deny my cancelling they have now refused to honour my credit for another booking and therefore I will not be using them as I believe this is disgusting service from a what I thought was a good standing company
28. juli 2025
Uopfordret anmeldelse
THEY DONT PAY THE AGREED DROP OFF CHARGE
Don’t use Tudor rose parking, they do not pay the airport drop off charge of £7, luckily we did check it and paid it within time.
Rang the office they couldn’t give a monkeys that they didn’t pay it and you have paid it from your own pocket DO NOT USE THIS COMPANY!
30. juni 2025
Uopfordret anmeldelse
Terrible company-do not use
Terrible company-do not use. They forgot to pay the drop off fee at Gatwick ( and admitted it) but wouldn’t contribute to the £80 fine we received. Said they would give us discounted parking in the future but when we asked they didn’t respond.
15. januar 2025
Uopfordret anmeldelse
very poor company
very poor company. they didnt pay the drop off charge and it ended up costing us an additional £80. customer service very poor. A real shame as they uesd to be a great company
1. maj 2025
Uopfordret anmeldelse
this is a dreadful company
this is a dreadful company. we ended up paying a fine of £80 because they forfot to pay the drop off charge. they wouldn't reimburse any of it. dreadful customer service
31. marts 2025
Uopfordret anmeldelse
Stay well away!
Stay well away! Very complicated instructions when trying to drop off the car (had to drive round four times) and equally complicated instructions when collecting the car. Furthermore, due to ‘2 drivers not turning up for their shift’, we had to wait considerably longer than once expected for the car to arrive. Simply carnage, very complicated and you are not getting anywhere near enough bang for your buck - AVOID AT ALL COSTS!
31. marts 2025
Uopfordret anmeldelse
Car returned with cracked windscreen
Please be wary when using this company. Drop off and collection right outside the terminal was great however on return my windscreen had a crack right across it which was not there on Drop off. (I took videos of the car at Drop off). Advised the driver who stated he couldn't do anything about it and would advise the office, and I needed to email them pictures on Monday morning (returned early hours of sunday).
Tudor Rose are refusing to take liability claiming it could have already been done before I dropped it off. Even though they have been provided with the evidence.
Also we had an airtag in the car which shows location of the car while we were away and it doesn't appear to have been in a secure car park.
Very poor customer service, not a company I will use again.
1. september 2024
Uopfordret anmeldelse
Avoid damaged vehicle
Had I known that SkyParkSecure were sub contacting to this company.. I would not have used them
Sadly, one of our vehicles was damaged when parked 18/4/24 to 04/05/24 at Gatwick north meet and greet.
On drop off, the driver was exceptionally kind, helping with trolleys , grandchildren etc.
On collection, vehicles were dropped and drivers had to leave immediately.we have three children and were tending to them. When I noticed, and filmed damage to the rear passenger side and front passenger bumper of my vehicle.
We contacted SkyParkSecure on our return, supplying photos and were told to contact TUDOR ROSE, as the work was contracted to them.
We have done this , and they have replied, sending one picture on arrival,of the rear end , in a different area , saying the damage pre existed at the rear. In the photo there is no damage . I have sent numerous photos , taken at the airport, and even provided side by side comparison, showing no damage before, (using the photo they supplied) and damage after.
They are trying to blindside me saying damage existed, yet even their photo show it didn’t.
I am now referring to training standards and going down route of small claims court. Thankfully my insurance will take this on for me.
3. maj 2024
Uopfordret anmeldelse
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