Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. No... Se mere
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased.... Se mere
Had to call Trooli due to the money for my first bill not taken. After a short wait in a queue spoke to Sinenhlanhla. She was very pleasant and explained it was an issue withe the DD system that ha... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Ultrafast full fibre broadband from just £29.99 a month
Skrevet af virksomheden
- We're proud to never increase prices mid-contract and our prices are locked, giving you peace of mind for 24 months.
- 28x faster than the national average
- Did you know? According to the Ofcom Home Broadband report from September 2023, the average broadband speed across the UK is a mere 69.4 Mbps. Which makes Trooli's full fibre broadband 28 times faster than the national average!
Kontaktoplysninger
18 Kings Hill Avenue, ME19 4AE, West Malling, Storbritannien
- 03333446601
- sales@trooli.com
- www.trooli.com
Check Your Coverage
4,5
Fremragende
7 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 99 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I replaced my overpriced slow broadband…
I replaced my overpriced slow broadband and the result is amazing! So easy to arrange and the engineer was so efficient.
I have no idea why I didn’t do this years ago!
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi William,
Great to hear you’re enjoying the switch to faster, better-value broadband! It’s brilliant that the setup was smooth and the engineer got you up and running efficiently.
We’re really glad you made the move too.
Best, Ati
10/10
Bel made it easy to sign up to the Trooli package. Both engineers who connected us to the fast fibre had a positive can do attitude when faced with a difficult challenge. 10/10 Thank you!
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Stephen,
Thanks so much for your kind words. Great to hear Bel made signing up easy and the engineers powered through the tricky bits with a can-do attitude. We really appreciate it.
Best, Ati
Connor was excellent
Connor was excellent in explaining the process of our upcoming house move and continuing with Trooli.
Whole process explained and completed quickly.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Robert,
Thank you for taking the time to share this. We’re delighted to hear Connor was able to guide you smoothly through your upcoming move and keep everything clear and simple along the way.
We really appreciate your kind words and we’ll make sure Connor sees your feedback.
Best, Ati
Great communication when ordering
Great communication when ordering, seamless install and connection and has worked perfectly ever since.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Paul,
Thank you for your feedback.
It’s great to hear the ordering process, installation, and connection all went smoothly. We’re really pleased that everything has been working perfectly and that you’ve had such a positive experience with Trooli.
Best,
Ati
Piss poor service all round
Piss poor service all round. Customer service there is none. Internet constantly dropped out no reply from customer service, now my fibre wire is broken I am on a wait until they can decide when they will be out could be a couple of days but in the week as they dont work weekends, oh and as its in the house i could charged but yet where they put it is heavy foot traffic (May I add i father works in IT and all that stuff and he was really confused by where your engineer had put these wires and boxes) So I cant work and my child cant do his homework. Thaks Trooli you are Truly a shite company
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Joanne,
We understand how disruptive this is.
Please contact our support team with your account details so they can assess this properly and advise on the next steps.
Best,
Ati
Install and Internet Service Excellent
The Install team led by Taylor were excellent and now we are enjoying faultless and very fast internet
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Kev,
Thank you for your feedback.
We’re really pleased to hear Taylor and the installation team did such a great job and helped get you connected smoothly. It’s fantastic to know you’re now enjoying fast and reliable broadband.
We’ll make sure your kind words are shared with Taylor and the team.
Best,
Ati
Besvarelse fra Trooli
Thank you for your feedback, Matt!
Great experience so far
Syed, the engineer, arrived on time and was friendly and polite throughout. What made the installation particularly memorable was the remarkably tight space he crawled into to route the wiring into the house. I’m not sure how he managed it, but I’m grateful he did, as the other options were very limited. If ever there was a case of going above and beyond, this was it.
Once the installation was complete, he took the time to show us how everything worked and demonstrated the speeds we were achieving. The entire process, from signing up to installation, was a very positive experience.
Shortly after he left, I had to unplug the router, and unfortunately it would not reconnect. This gave me my first experience of Trooli’s customer support, and they were excellent, resolving the problem in no time. They were helpful and efficient throughout. Since then, the service has been spot on, and the advertised speeds have been consistently achieved.
We’ve only been customers for a short time, but based on our experience so far, Trooli has been great.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Alan,
Thank you for taking the time to share such a detailed review.
It’s fantastic to hear that Syed made your installation experience such a positive one. We’ll be sure to pass your kind words on to him.
It’s also great to know our support team was able to quickly help when you needed them and that your service has been performing as expected since. We really appreciate you choosing Trooli and sharing your experience.
Best,
Ati
A very poor start with Trooli
We had an installation 3 days ago and we have a problem!
Trooli are being slow to resond and clear this up
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi David,
Our team is always ready to help with any issues after installation. Please contact our support team with your account details so they can run through troubleshooting, check the service, and advise on the next steps.
Best,
Ati
Robbed not extending contract still charged 30 days
If you’re not extending service at the end of your 24 month contract still get charged 30 days even not entered new contract apparently they need 30 days notice even you no signed for new contract and not extending
And internet not great anyway WiFi routers not supporting wireless connection to printers and the rest of gadgets rubbish ripped of so glad contract is over
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi there,
Thank you for your feedback.
At the end of the minimum term, customers can choose whether to renew or leave. As set out in our terms, if you are outside your minimum term you can cancel without an early termination charge, but a minimum 30 days’ notice is still required.
Best,
Ati
Trooli are superb!
I had Trooli about 6 years ago at my old property and was very disappointed that my new property couldn't get Trooli. After a year of going on the Trooli website and requesting they install Trooli in my area it finally happened. I therefore phoned Trooli and spoke to a very helpful and lovely guy called George who walked me through the steps of switching. Trooli are covering the cost of early exit charges and there are no additional fees for installation or setup. From my previous experience with Trooli I never had any dropouts and when I performed speed tests they were always in and around the garunteed speeds. Cant fault Trooli and i highly recomend them to everyone i speak to.
19. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Jason,
Thank you for sharing your experience.
It’s fantastic to hear you were excited to have Trooli available at your new property and that George made the switching process simple and straightforward. We’re also pleased to hear your previous experience with Trooli was a positive one and that you’ve continued to enjoy reliable speeds and performance.
We really appreciate your recommendation and will make sure your kind words are passed on to George.
Best,
Ati
First class service
Phoned Trooli as my contract was due for renewal. I spoke to Sacha who was very helpful and sorted me out with a new deal.
First class service from start to finish.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Nev,
Thank you for your feedback.
We’re really pleased to hear Sacha made your renewal process simple and straightforward. It’s great to know you received a first-class service from start to finish.
We’ll be sure to pass your kind words on to Sacha.
Best,
Ati
Conor was very helpful and…
Conor was very helpful and professional. So all is good for the time being, but I'm getting connected in few days so we'll see then
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Karol,
Thanks for sharing this.
We’re glad Conor was helpful and professional, and we hope everything goes smoothly with your connection in the next few days.
Best,
Ati
It was great installation experience…
It was great installation experience and must mention John was very helpful and efficient.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Ireen,
Thanks for sharing your experience.
It’s lovely to hear John made your installation smooth and straightforward. We’re glad everything went well and appreciate your feedback.
Best,
Ati
Efficient service
Service provided was professional and efficient. Graeme clearly explained the work he would be undertaking and did so to a high standard.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi JW,
Thank you for your review.
We’re glad Graeme talked you through the work clearly and carried it out with professionalism and care.
Best,
Ati
Personal Service
Like a breath of fresh air ! Dealing with Connor was a great experience. Very professional and gave a service that most service providers can only dream about. 100% recommended
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Stephen,
Thank you for sharing this.
We’re really pleased Connor made the experience feel so refreshing and delivered the kind of professional service that stands out. Your recommendation means a lot, and we’ll make sure Connor sees your kind words.
Best,
Ati
Excellent
Brilliant service and customer service is next lever. Unlike any company I've dealt with.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi James,
Thank you for the brilliant feedback.
We’re so pleased to hear you’ve had such a great experience with both the service and our customer care. It really means a lot.
Best,
Ati
Great Company
Great Company. I have been left in a very awful position due to a marriage breakup and all the staff at Trooli have been very understanding and helpful. Especially Ntombizonke and a couple of other ladies during my call with them today. Thank you
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Pam,
Thank you for sharing this with us.
We’re really sorry to hear you’ve been going through such a difficult time, and we’re glad our team were able to offer the understanding and support you needed. It’s lovely to know Ntombizonke and the team made things a little easier for you during your call.
We’ll make sure your kind thanks are passed on.
Best,
Ati
Very pleasant and polite man.
Very pleasant and polite man.
Thank you
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Caroline,
Thank you for your kind feedback.
We’re pleased to hear you had such a pleasant experience with our team.
Best,
Ati
No annual increase with premium speeds for fair money
Made super easy, why didn’t I do this sooner
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Trooli
Hi Jem,
Thanks for choosing Trooli.
We’re really pleased the whole process was made easy for you. Great to hear it’s already feeling like the right decision.
Best,
Ati
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.