Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Sales call made the offer seem simple enough, first installer was keen to leave early v's completing the installation. Second engineers visited and without my intervention would have rushed the job an... Se mere
Virksomheden har svaret
Very good service from placing the order to installation. We are getting used to using Apps, One negative is that the installation guys decided to leave a role of their cable in our wheelie bin. No... Se mere
Trooli answered all my questions I asked before I signed up, their engineers on the day were very courteous and helpful, no mess left after installation, and good fast broadband speeds. Mind you I onl... Se mere
Outstanding service. A fault appeared on my broadband connection which kept dropping out. From my first call to support through to the engineer visit, the service was outstanding. I am really pleased.... Se mere
Trooli makes broadband simpler and faster. We bring ultrafast full fibre broadband all the way to your premises. This gives you a really fast connection any time, all the time. No exceptions
Skrevet af virksomheden
18 Kings Hill Avenue, ME19 4AE, West Malling, Storbritannien

Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent customer service and sucessfully renewed the contract for next 2 years.Amy was very helpful

Besvarelse fra Trooli
Great internet service, but when I came to renew my contract the renewal price was higher. Disappointed they don’t look after existing customers better.

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Absolutely first class service
3 times faster than my last provider and at a fraction of their price!
Personally I can not recommend them enough. 👍💯

Besvarelse fra Trooli
I wish I had told their Salesman No! But I didn't I have run EE beside Trooli to the end of my EE contract & found that EE were considerably superior at my property for signal coverage over the home. Following my reliance now with Trooli the coverage from their standard Wifi is shockingly bad. I sit in my living room holding my mobile phone a foot above my head to get any website to be operational. I made contact with Trooli to advise & request some extenders to be told that will be best part of £27 extra a month. These are provided FOC by EE & others. I would really do your Homework before contracting with Trooli. I did not which has left me with buyers regret & the I can't wait to put this experience in the Bin where it belongs. Be aware if it looks too good to be true it probably is Trooli awful. My experience is an honest one, I can't speak for others gushing over the product but should you have a really nice engaging Guy turn up with his promotion Card. Bear in mind he is probably skint & really needs every sale. You must not buy just because he is so nice as mine was the product hast to meet your needs first nice Guy second. Trooli are very much Trooli first Customer experience somewhere lower on the needs list. Have a good day & remember to view the whole market to meet your needs not the nice Guy who rang your doorbell.
Thank you for your reply Ati but I have had contact with the team who didn't help waiting for confirmation of my contract end date & would also appreciate a copy of the contract please. Just for confirmation the Support team didn't live up to expectations..

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Connor was very experienced explained what would happen when I changed over to full fibre.Explained about all the packages on offer with trooli and the installation within 8 days

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Shaun was great, friendly and professional. He managed to fit my new broadband within an hour and a half. Left everything tidy and explained everything in full that was easy to understand.

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Connor from Trooli Customer Service is super helpful and always finds way to resolve any customer doubts. Thank you for leading our connection to successful day.

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Thank you to Bel for making my life easier today. He is helping me move away from Vodaphone to Trooli and reassured me that the process would be easy and that they would do the work for me. Thank you for your help Bel!

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Mikyle was helpful. Insightful and gave me all of the information I needed to make the best decision for my needs
Polite courteous and honest

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I just renewed our contract for another 2 years, so pleased with Trooli we decided to upgrade to the fastest speed and Amy managed all that for us without any fuss, no hard sell just a company that gets on with it. Thank you Amy.

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Sphokazi spoke well and made my call calming

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Spoke with Kash at Trooli regarding moving home. I wanted to stay with Trooli as my experience with them has been brilliant from the start, have had a few dips in service which is to be expected. But very rarely!
When speaking with Kash, he was so helpful, offered me a reduced rate on what I pay at the moment, but decided to go with a better package, had an install date the day after we move and had all the proper communications that our current package would be cancelled.
Kash and the team have made moving a little less stressful!
Will alway recommend Trooli as I have never had better customer service and high speeds at a low cost!

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I've been connected for 2 weeks. Trooli Full Fibre Broadband works fine, 9x as fast as the previous BT copper loop connection and at half the cost. Installation was on time and pretty painless. However it did take hours to reconnect all the smart devices in my home to the new router, that's down to me not Trooli. Definitely a thumbs up from me.

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Have been with Trooli for the past 2 years and have had a rock solid broadband service. I was about to cancel and go elsewhere but a last minute change of plan( caused by another broadband supplier not doing what they said they would) has allowed me to re- contract with Trooli with great customer service supplied by Sacha.
Heres to another 2 years of brilliant full fibre broadband.

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very friendly and informative. No question was too much effort to answer clearly and concisely. Very knowledgable about the service and the equipment. Thanks

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Very helpful easy to understand and very patient with older customers!

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Had a few set up issues but once resolved I've had two years of trouble free service. Just negotiated a new contract with the renewals team - a big thankyou to Sacha who made it nice and easy 😊

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I decided to switch to Trooli on the recommendation of a neighbour, who had also had great service from Connor. Connor explained the process clearly and answered all my questions and got the process to switch moving efficiently. I got an installation date the same week.
Compared to my previous BT contract I will get 20 times the speed for half the price. Highly recommended.

Besvarelse fra Trooli
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.