Tronsmart Anmeldelser 111

Optimal warranty service.
Everything solved and without problems.
I wish all brands had this level.
a 10.
greetings

Amazing quality/price. Bought a speaker two years ago, very good sound quality and battery longevity. Used daily for 10 hours per day, it died a few days ago, just bought another one from them

Purchased 10 of their mid range speakers for a total of over £700 altogether for school music dept. 3 of these stopped working after just over a year and a 4th only works when plugged into power. I was told by their customer service team that there was nothing they could do as they were purchased over 12 months ago. I understand warranties but a 30-40% fail rate is ridiculous seeing as I have spent so much money on their products.

Tuve un problema con una altavoz T6 plus y me solucionaron el problema muy rápido, buena marca , buena atención al cliente.

Recebi muito rápido.
Excelente caixa de som.

Receive excellent help. The battery of my device was defective shortly after the warranty expired. I immediately received help and got a new device. Thank you for the great service and team at TRONSMART.

dynamic, clear and powerful sound

Thais Business is note 1 Thousand !!!! Very good.

He tenido un problema con mi Tronsmart T6 Max , el altavoz no cargaba, contacte con ellos y me han solucionado el problema bien y rapido . Muy buen soporte

My bluetooth speaker didn't work all of a sudden and they replaced it with another unit of the same value free of charge. Thank you Tronsmart

Unfortunately a tronsmart product no longer works.
I contacted after-sales services and they were exceptional.
As I didn't have the same headphones for immediate delivery, I suggested changing them to another product of equivalent value.
they accepted and sent it free of charge.
I am super satisfied with the equipment and after-sales services.

Um pouco tarde, mas conseguiram resolver o problema

I had an incident with my speaker and after a few mails with the customer service It was resolved.

My Tronsmart T7 had stopped charging precisely on the anniversary of ordering it. When I first contacted the company they said it was out of warranty, but then I asked them whether or of courtesy they could reconsider and they did. Just sent me a replacement. I might have stressed the first unit a lot: I was using it in the car all the time in tropical climate.

My Tronsmart speaker broke and Tronsmart were brilliant in sending me out a new one, excellent service :)

I purchased Tronsmart Onyx Ace Bluetooth Earphones it was working perfect after 1 year the battery was not working as it used to the capacity droped to half. Since i had the extend warranty tronsmart official send me one new for free , after exchanging 56 emails and 3 months later !

Really have no words, amazing!
They replaced my dead speaker- thank you so much.
Amazing after sales customer support, definitely recommend. Tronsmart you have won another loyal customer, thanks for all !

I had bought a Tronsmart bluetooth speaker and later found some functions were faulty. The company could only accept returns back to China. This presented a challenge getting the unit through customs, so after several exchanges Tronsmart sent me a replacement free of charge without needing the return. So overall I am very happy with my dealings with this company

Excellent Customer Service

My experience is that Tronsmart's long-term commitment to their products and customer support is exceptional - they replaced my speaker which was over 1-year-old to make sure we keep enjoying their product uninterrupted in the new circumstances.

I've bought a Tronsmart T2 PLUS in 2022 on Amazon to play music in our garden and the speaker was excellent. In July 2023, I decided to buy a second speaker of the same type through Amazon again, as the speakers can wirelessly link up and create bigger coverage in our garden.
To my disappointment, after receiving the second one, I realised that the Bluetooth firmware of the speaker must have been updated in the year past and the volume at which the speakers work is unbalanced when linked together (individually, each speaker worked perfectly as before).
I contacted Tronsmart and after being asked to email a short video clip of what the issue was, they confirmed that the issue was indeed in the firmware difference between the two systems (new one and the one I bought over a year ago)

- I expected a normal way to resolve the issue would have been to offer me a refund for my new speaker, as it does not match my expectations. This would have been fair, but would still leave me with the problem of playing music in my garden.
- What they've done instead: They replaced my OLD speaker (that was over 1 year old)

As a result, I have a great respect for the brand and do not hesitate to recommend them for both based on our experience.

The products are great quality and they are very kind when you need technical support