Trax NYC Custom Jewelry Anmeldelser 

I ordered a Gucci Men's diamond watch, received a text from a Paolo whom Ive never heard of prior , my sales rep is Amy, Paolo offered a different model watch with $150 off. Amy was clueless about situation, saying the item I ordered is available . I then attempted to cancel, both Paolo and Amy refused, Amy alternated back and forth saying she can't cancel, also saying cancelation would result in a store credit ..Paolo offered to discount the watch, place diamonds on entire piece..I took how offer to cover item in diamonds because I wanted to use credit from a prior layaway order which was cancelled. . Paolo then shifted his story yet again saying he couldn't cover item in diamonds ..I then attempted to reach owner, Max, was told he is not available , does not take calls , which is convenient .. I was then put in touch with Liam whom is supposedly another manager, aside from Paolo...I believe Liam is actually Paolo using a different name and number..I was assured the i
sides of band would have diamonds as well, however, to date , I have still not received item . I Placed the order on March 23..

Melissa tried to give me a 10 k Chain when I had purchased a 14k chain. They are giving people 10k Gold and lying to Customers telling them its 14k Gold.. Please go get ALL your Gold bou from TRAXNYC checked for Authenticy. And also check your DIAMONDS they are passing off Masonite Stones as Diamonds.. Max is Nothing but a FRAUD,SCAMMER. HE AND HIS WORKERS ARE ALL SCAMMING PEOPLE EVEEY DAY. HE SELF PROCLAIMS TO BE SO HONEST IN HIS UTUBE VIDEOS. HIPOCRISY

URGENT HELP NEEDED
Asalamuaikum brothers Maksud ,
I hope this message gets to you in good hands Inshaallah.
Please brother me and my mother is building a mosque in Bangladesh , I have high hope on you brother , we need £30,000
To build our mosque any help from you would be a dream come true .
My name
Allah miah
5 komla close
Bradford
Bd1 4hf
Uk
Any help would be appreciated brother
Cheque is accepted
Or a bank transfer

MR ALLAH MIAH
Sc 11/00/82
Ac 12450965
Halifax

Purchased a Diamond gold Cuban bracelet and was told it would be ready in a about two weeks. It is now going on almost a month now and still nothing. This is a piece i really wanted to have in time for my birthday and I feel like i was duped in to purchasing the bracelet by being led to believe it would be here in time. Very unprofessional….

Loved my experience whit trax n his employes especially Melisa she helped all trought the process <3

I bought a pair of earrings for a thousand plus dollars and when I brought to a pawn shops only offered me 25 bucks

Called to ask a question they hung up on me...

My wife, wanted to buy a very expensive ring. She brought me a necklace as collateral. The $10,000 necklace broke within a year. I took the Necklace to New York in September. I have the claim ticket and a signed business card from the manager. It is two months later, I have filed a BBB complaint and I will file a CIvil Complaint. Whats crazy is I eventually paid for the bracelet! Im out $10,000 Buyer Beware!! They do not deserve a star because they defrauded a customer who is a Pastor

Outstanding customer service and down to earth staff.

They uploaded a video advertising a certain price. The same day I messaged them and they stated it’s an old video. Pathetic and incompetent. FAKE ADVERTISING

I would just like to say I was dealing with Kenneth what a pleasure and great service and I love my purchase extreamly quick service as always

Chatted online with Steve and he gave me a great deal on a chain and the package arrived at my door in only a few days. Love the service and will definitely be back

I just received my custom piece from Noah at Traxnyc. It is beyond beautiful
And I received 2 gifts with it. I am beyond happy. I will be purchasing from them from now on

Awful customer service..they was paid for my item a week ago. Now no answer on text. No call back. No nothing. Call the store always a voice mail no call back. Awfull business..contacting small claims for a damn chain.

Bad customer care service. I didn’t even get a call back to discuss the matter of where it was getting shipped to and they automatically sent it to a address I’m not gonna be at. Instead of reaching out to me to see if I wanna cancel order they just automatically send it out and charge me bad customer care service

Fake prices and the guy on web chat wants to over charge you and says he giving you a deal what a joke

Ordered pair of diamond earings Suberb quality and excellent delivery time 4-5 days to UK will highly recommend them to anyone will defo use again

I wouldn't shop anywhere else I ordered my first gold chain here which unfortunately broke but I contacted a jeweler at the store named Yashu and with his help he shipped me out a free replacement chain which I highly appreciated and couldn't thank them enough

I pay for 2 days shipping and I’m still waiting for my item

I'm not happy with there service and this is my 2nd time ordering from them. Always told a time frame when you first order and pay. Then afterwards it's a different time frame to get your order. I was told, Jeneba going to find out for me and 3 days later, I'm still waiting for an answer. Jeneba send me a video of a necklace but no information, like what does that mean. And I called her personal phone and no answer or call back. Will never do business with them AGAIN. I was also told by Jeneba there close on the weekend,, but there open on Sat til 5pm. Kelvin Williams