Travelclaimsservices 

Bought travel insurance through Debenhams on 31/01/20
We purchased extra cruise cover .
Made a claim end of march sent all relevant details off. Emailed over 20 times not had a reply since 4th of June.
When you ring up and finally speak to someone its amazing you always get cut off.
You never know how good insurance is until you need to claim.
AVOID DEBENHAMS TRAVEL INSURANCE .

Awful experience. Submitted a claim on the 1st April. Was then asked for further information at the end of May which I provided and have heard nothing back since. Tried to contact by phone on 22nd July and it continues to ring out with the hold music cutting out about 18 minutes in (tried 3 times). Bought premium cover with ASDA and so expected a lot better.

Despicable company. Try every loophole to make a claim even when it is not valid. I would avoid at all costs. This company is just the holding company for a whole host of insurance companies online they put their name with the one in dispute is with multitrip.com. Go with a reputable insurance company for a little extra as if you ever need to claim this company with shut up shop and avoid you.

I would give no stars if possible. They have had our claim since March 27 and it is still unresolved. They don’t answer the phone or reply to emails. They are an appalling company. Our policy was purchased from ASDA and I’d falsely assumed they dealt with the claim. Reading the small print Asda actually sell the policy on behalf of Insure and Go who then pass claims to TCS. Always look at small print carefully and ask before buying a policy who handles any claim, if you are told TCS, take your business elsewhere. I shudder to think what would happen if it was a serious medical claim.

4 months after the claim I am still waiting for the money. No communication, no answer to emails. Be aware they are most likely scammers.

Waiting 4 months for a settlement on my claim. Extremely bad customer service. They don't answer the phone. Shocking really.

I agree with all other comments. Still waiting for claim resolution. Numerous requests for further information. Long waits to speak to anyone at Insure and go who use their services. Hopeless

Wow, unfortunately I appear to be one of many customers experiencing dreadful customer service. There is no excuse for a 2 month lead time to acknowledge an email! Please respond to my (simple and just) claim ASAP.

No reply for last 3-4 months. Awaiting claims refund for a trip scheduled in Feb 2020.
They are using excuse of Covid-19 but shambolic and pathetic services.
AVOID AVOID AVOID

Just rang this company, suddenly they are stating that responses have gone from 30 working days to 40 working days. It’s only been 4 months so far.

Absolutely terrible experience, an ongoing claim (7months old) still no outcome, forwarded all proof multiple times, asked to be resent in jpeg. Additional request 7 months later, told to wait 40 days for a response. Having a lawyer giving me advise. Brought the insurance from insure and go, Iv used them for years, would never use them again and would advise against

Was forwarded to Travel Claims Services from Insure and Go. Unfortunately my experience had been similar to most of the other users. Consistently miss their own deadlines to reply, assess claims or pay out. They work on 30 working days to even reply to you. Contact them by phone you get told to "be patient", my initial claim was raised at the very start of April and we are around £2500 out of pocket, were not there when we needed them.

I have submitted a claim more than 2 months ago. I have not heard from them as of today. I have chased on numerous occasion by email and I had a reply saying they were busy and they will respond within 30 days. 60 days have passed now, this is not acceptable. I have called and been waiting 40min to speak to someone who put me on hold the hang up. always same scenario. Now taking the matter to ombudsman and small court claim

It’s 3 and a half months since I first submitted my claim and I am no further forward. No response to emails asking them to contact me, no reply on phone lines and asked got different documents when they do respond. I have no option but to contact the financial ombudsman.

I made a claim in March and still the claim remains unsettled. Travel claims services have requested the same documentation over and over again, and we’re now in July! I too will have to approach the ombudsman if I don’t receive a response in 2 weeks!

After trying to phone this company i resorted to emailing them, each time being fobbed off by their replies. Got so sick of it that i emailed them telling them if i don't get my claim for medical cover sorted out i would report to ombusman and trading standards and insist on extra compensation. I gave them two week to reply. A week later been told they have raised the payment and are awaiting for it to be given the go ahead by a more senior person. I await with baited breath. They have a week left before i take this further. This as so far taken 4 months. I dread to think if i had to claim a few thousand what financial state i would be in. This company needs investigating as far as i am concerned.

Three months since I made a claim, takes ages to get through on phone, then transferred to another number that doesn’t answer. Complaints dept don’t respond. Website doesn’t exist. Automated phone system doesn’t work. I thought this was a regulated industry!

Made a claim 23 of March got a response on 29th May saying they have the claim and it is awaiting a review.
Still waiting so made a formal complaint over 2 weeks ago again still waiting for a response.
Before taking out any travel insurance I would recommend that you check who they use to manage claims if it's this company then choose another ins company.
Am now about to make a complaint to the Financial Ombudsman 3 months to assess and pay out a claim is just not good enough.
Update 21/7/2020 TFC complaints dept just emailed to say they would not be able to respond to my complaint within the 56 days allowed and needed a further 4 weeks!! Have now submitted a complaint to the Financial Ombudsman,

Very poor service from this company. They are unresponsive and still haven't paid out in respect of a claim made back in February, despite acknowledging the policy does cover the circumstances. There is little point purchasing travel insurance products from providers or agents who use Travelclaimsservices as they won't settle legitimate claims. Referred to the Financial Ombudsman to resolve.

Absolute charlatans.
Do not buy insurance from these people. We know insruacne firms are vultures anyway but their behaviour is absurd. They have asked me to confirm I didnt stay in a hotel when the COVID 19 measures had closed all hospitality. How utterly stupid can you get.

DO NOT USE DO NOT BUY DO NOT ENGAGE - VULTURES