Order delivered by royal mail but not left in safe place and someone took it. Contacted total fishing as no response from royal mail. Communicated with Aimee and Page who resolved the problem by sendi... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
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Se, hvad kunderne siger
Amazing service 👌 after ordering 2 reels from a different company and they didn’t send them after 2 weeks I only had 2 days before it was my boys birthday. I then ordered from total fishing and they... Se mere
Virksomheden har svaret
After receiving my brand new spod rod, it didn’t take long for me to notice that the butt eye was smashed and bent. I contacted the company straight away, and they said they would send out a... Se mere
I ordered the wrong item online-totally my fault. I then messaged and was really impressed with the customer support. I’d 100% recommend the service I received from Aimee! Thx M
Virksomhedsoplysninger
Skrevet af virksomheden
UK Fishing Tackle Store Exclusive Offers & Discounts Check Out Our Website - https://www.total-fishing-tackle.com/ Whether you are an experienced angler or are new to the sport, here at Total Fishing Tackle we have everything you could ever need to get the next big catch of the season. From carp fishing bivvies to coarse fishing poles, carp fishing rods, fishing seatboxes and even carp fishing bedchairs, we have it all! What’s more, our products are up to date with angling technology and provide you with all you could ever need no matter what your preferred style of fishing. So, if you would like to get in touch with a member of our very helpful and knowledgeable team, don’t hesitate. Whether you decide to email us, whatsapp us, fill in our online enquiry form or even facebook us we are more than happy to help.
Kontaktoplysninger
Berners Hall Farm, Berners Roding, CM5 0TB, Fyfield, Storbritannien
- info@totalfishingtackle.com
- www.total-fishing-tackle.com
4,4
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Har besvaret 97 % af deres negative anmeldelser
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Great service from the minute I bought…
Great service from the minute I bought the item.
Customer service was excellent with updates on the packing and transportation of the package.
My new Matrix pole support arrived today and was well-packaged resulting in it being in perfect condition.
Not the first time I've purchased from this company and certainly won't be the last 😁
25. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Tony,
Thank you so much for the fantastic review! We’re really pleased to hear you were happy with the service from start to finish, and that the updates and packaging helped your Matrix pole support arrive in perfect condition.
It’s especially great to know you’ve shopped with us before and plan to again — that support genuinely means a lot to the whole team. Thanks again, and we look forward to helping you on your next purchase! 😁
Kind Regards
Emily
Customer Service & Sales Manager
Brilliant help and service…
Brilliant help and service from the total fishing tackle team, needed to return something I bought which wasn’t exactly what I needed, they where more than happy to help me out and exchange the items, would defo use them again and would highly recommend!
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Thank you for the great review! We’re really pleased to hear the team could help get everything exchanged and sorted for you without any hassle.
We always aim to make returns and exchanges as easy as possible, so it’s lovely to know that came across. Thanks so much for the recommendation — we look forward to helping you again in the future! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Great company
Great company, fast delivery, fantastic customer service, Luke was very helpful with any enquiries Iv had thank you so much, very happy customer
24. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi David,
Thank you so much for the kind review! We’re really pleased to hear you were happy with the fast delivery and our customer service. Luke will be delighted to hear your feedback — we’ll be sure to pass it on to him.
Thanks again for choosing us, and we look forward to helping you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Fedex messed up my delivery
Fedex messed up my delivery and somehow ended up in france, but Luke and George from customer service were brilliant and sorted it out for me
18. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Joe,
Thanks so much for your review! We’re really sorry about the delivery issue, but we’re glad Luke and George were able to get everything sorted for you quickly. We’ll be sure to pass your kind words on to them.
Thanks for your patience and understanding — we really appreciate it, and we hope to help you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Great company highly recommend
I ordered some Navitas boots unfortunately Navitas has stopped making them total fishing tried their hardest to source them but they are no longer made in the size I wanted they kept me updated all the way through they refunded me immediately and couldn’t have been more helpful. Will definitely be using them again great company and first class customer care
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Colin,
Thank you so much for your kind review! Although we’re sorry we couldn’t source the boots you wanted, we’re really pleased to hear you felt well looked after throughout the process.
Keeping customers informed and resolving things quickly is really important to us, so it’s great to know that came across. Thanks again for your understanding and support — we really appreciate it and look forward to helping you again in the future! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Regular updates were much appreciated…
Regular updates were much appreciated and very informative
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Mark,
Thank you for your feedback! We’re glad the updates were helpful and kept you informed throughout. We really appreciate your support and look forward to helping you again soon! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Returns Process Awful - Beware.
I cannot recommend this company at all. They sent me the incorrect items, you are forced to use their awful online process for returns, you even have to pay for the returns yourself - which is against the Consumer act when the item is incorrect or faulty. The process is terrible for returns, it shows as resolved even when they have not received the item. Then the emails begin! Asking what items you have returned, saying that the items have not been returned. It is an absolute shambles as a customer experience. Lots of apologies and emails but no help, no link between the process on the website to return items and the people working in the store. I am out of pocket because they sent the wrong items, no refund, wasted postage costs. I would not recommend using this company at all, they are miles off it in terms of customer experience for returns etc. Just not good enough. Be careful when ordering online is my advice.
23. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Simon,
We’re very sorry to hear about your experience and for the frustration this situation has caused.
We would like to clarify that we have responded to you via your returns case to explain that, in order to process either an exchange or a refund, we do need to receive the returned items back with us. At present, we can see that Royal Mail are holding the parcel due to insufficient postage being paid on the return. Once the postage issue is resolved, Royal Mail will release the parcel and forward it to us, at which point we will be able to complete the return promptly.
We appreciate that this has been inconvenient and we genuinely apologise for the disruption and confusion caused during the process. This is not the level of service we aim to provide, and your feedback has been shared internally to help improve communication between our online returns system and our store team.
As soon as the item reaches us, we will ensure the return is resolved as quickly as possible.
Kind Regards
Emily
Customer Service & Sales Manager
Great service, great products
Luke, Emily, George have been great, had an issue with an order and they quickly rectified! Highly recommended 👌
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Matt,
Thank you so much for your kind review! We’re really pleased to hear that Luke, Myself, and George were able to help resolve the issue quickly for you.
We truly appreciate the recommendation and your support — it means a lot to the whole team 👌
Kind Regards
Emily
Customer Service & Sales Manager
I've had nothing but positive response…
I've had nothing but positive response f
from Total Fishing can not fault them massive thanks guys and girls.
21. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Brian,
Thanks so much for the kind words! We really appreciate your support and are thrilled to hear you’ve had such a positive experience. Massive thanks right back from all of us at Total Fishing! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Brilliant customer care service and…
Brilliant customer care service and best prices around would always recommend 👌🏻
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Dave,
Thank you so much for the brilliant review! We’re really pleased you’re happy with our customer care and prices. Your recommendation means a lot to us, and we look forward to welcoming you back soon 👌🏻🎣
Kind Regards
Emily
Customer Service & Sales Manager
Fantastic service at total fishing…
Fantastic service at total fishing tackle. Unrivalled prices. Thanks especially luke for your help and services.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Jon,
Thank you for the fantastic feedback! We’re delighted you enjoyed the service and found our prices competitive. Luke will be thrilled to hear you appreciated his help. We really value your support and look forward to seeing you again soon 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Amiee
Amiee was brilliant from start to finish with my order brilliant communication start to finish highly recommended. Steve
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Thank you so much for the fantastic feedback, Steve! We’re thrilled to hear Amiee provided excellent support and clear communication throughout your order. Your recommendation means a lot, and we look forward to helping you again soon 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Always a pleasure to deal with this…
Always a pleasure to deal with this company. The prices are competitive and the customer service is very good.
Luke was kind enough to help me with my enquiry today.
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi James,
Thank you for the kind words! We’re delighted to hear you had a positive experience and that Luke was able to help with your enquiry. We really appreciate your support and look forward to assisting you again soon 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Aimee done me a great deal on the items…
Aimee done me a great deal on the items I was after and very helpful
20. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Thank you for the fantastic feedback! We’re glad Aimee could help and get you a great deal on the items you were after. We really appreciate your support and look forward to helping you again soon 🎣
Customer Service & Sales Manager
Thanks Luke
I made mistake on my order but Luke sorted it out.
The mistake was completely my fault and Luke could have easily just cancelled my order and told me to start again but Luke went above and beyond to help me.
The after sales service from this company and especially Luke is spot on.
17. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Adam,
Thank you very much for your kind review. We really appreciate you taking the time to share your experience.
Mistakes can happen, and we’re delighted to hear that Luke was able to help get everything sorted for you smoothly. We pride ourselves on our after-sales service, so it’s great to know that this came across.
We’ll be sure to pass your feedback on to Luke. Thanks again for choosing us, and we look forward to helping you again in the future.
Kind Regards
Emily
Customer Service & Sales Manager
Great after care!
Unfortunately, I had an issue with a recent purchase - not down to Total Fishing Tackle but down to the manufacturer.
I had raised this issue during the festive period - an understandably busy period but I had been answered promptly by the customer service, more specifically, Larry.
From the outset, he was a tremendous help and kept me in the loop and was providing updates.
I’ve used the company for years and have never had issues and I will continue to do so.
Great company, great after care and support throughout!
15. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Keaton,
Thank you very much for taking the time to leave such a kind and detailed review.
While we’re sorry to hear there was an issue with your purchase, we’re pleased it was handled smoothly and that Larry was able to support you throughout, especially during the busy festive period. We’ll be sure to pass on your feedback to him.
We truly appreciate your continued support over the years and your understanding when matters are outside of our direct control. Providing clear communication and strong aftercare is something we take great pride in.
Thanks again for your loyalty and recommendation — we look forward to continuing to support you in the future 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Prologic Thermo Suit
Fantastic price, free postage and quick delivery. Ordered 10/1/26 and arrived 13/1 and that was on the no rush delivery! Great suit for the money. Ordered the XXL and it is a great fit. Great service from TFT!
10. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Eric,
Thanks so much for the great review! 🙌
We’re really pleased to hear you’re happy with the price, delivery speed, and fit — especially on the no-rush delivery. Enjoy the suit, and thanks again for choosing TFT. We really appreciate your support! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
10/10
A high quality of customer service ,always helpfull and listen to what the customer requires. E-mails are always acknowledged and acted on straight away. In general all probloms if any are solved the same day.
The couriers they use are top notch and orders are received in good condition as they are wrapped well.
8. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Jon,
Thank you very much for taking the time to leave such a detailed review 🙌
We’re really glad to hear you’re happy with the level of customer service and communication, and that any issues have been resolved quickly. It’s also great to know your orders are arriving well packaged and in perfect condition. Thanks again for your support — it’s really appreciated! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Nitro Ripple Bar
The item I ordered was posted quickly but for an unknown reason was delayed for several days by Royal Mail so Total Fishing very kindly refunded my postage costs. The item arrived a couple of days later. The problem was entirely with Royal Mail and not Total Fishing. The item ordered was very good.
27. december 2025
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hello,
Thanks for your review! 🙌
We’re glad your item arrived safely and appreciate your understanding regarding the Royal Mail delay. It’s great to hear you’re happy with the product, and we’re pleased we could help by refunding the postage. Thanks again for your support! 🎣
Kind Regards
Emily
Customer Service & Sales Manager
Awful customer service
Awful customer service. I placed an order by mistake. I emailed to cancel the order. I got a reply the next day to ask my order number even though it was clearly on the email I had sent (the email had the full order on it) I replied. Heard nothing back for three days. I tried emailing to find out if it had been cancelled. Got no reply. Then got an email 3 days later to say it had shipped. When I emailed to complain I was told they had ignored my previous emails because I had sent more than one email. Ridiculous. This could have easily have been cancelled that day. They chose to ignore it! Will not be using them again.
4. januar 2026
Uopfordret anmeldelse
Besvarelse fra Total Fishing-tackle
Hi Tony,
Thank you for taking the time to explain what happened. I’m really sorry for the frustration caused by this situation — I completely understand why you’re disappointed.
You’re absolutely right that this could and should have been handled more smoothly. I apologise for the delay in responding to your cancellation request and for the confusion caused by the follow-up emails. That’s not the level of service we aim to provide, and I’m sorry we fell short on this occasion.
I appreciate you bringing this to our attention, as feedback like this helps us identify where our processes need improving to ensure this doesn’t happen again.
Once again, I’m sorry for the inconvenience caused and thank you for your time.
Kind Regards
Emily
Customer Service & Sales Manager
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