Think Green Partners Anmeldelser 

Was contacted by this company over the phone come to my property and all was great I thought they was expensive but thought all must be worth it since the system was installed it has failed to work and they send engineers who don’t have a clue I have since had another company rectify there work and working fine they will lie and tell you anything I would avoid this company and wish I had looked at the reviews first

After falling prey to previous rogue companies that have disappeared when needed, TGP are in a league above. Their smart, polite and professional staff give me confidence that they will still be around if needed in the last ten years of my FIT period. Regular inspections and calls from their compliant team are reassuring.

I am writing to complain about the conduct of one of your engineers, John Henderson.

I requested an engineer to come and give us, me and my elderly mum, a no obligation quote for a clean and service of my solar panels and equipment.
On arrival John spent ages showing us power points and trying to sell us a voltage optimiser as he said the voltage into the house is too high which is affecting the use of the solar.
After a while and thinking that we were not going to learn anything else, information overload! I stopped his presentation stating that we needed time to discuss and research what he had told us. I thanked him for coming and said we would contact him if interested.
John ignored me and carried on showing power points and repeating what he had already told us.
John then said he would go outside and make some calls for ten minutes before returning to hear our decision. I asked him not to come back as we needed time to decide and weren’t going to make a decision today.
John then became very pushy asking why we needed to do any research as he had just given us all the facts, he then started showing us more power points, phoned head office, dropped the price, offered to help us to get a no interest credit card.
I must have asked John to leave about 10 times. My 83 year old mother also asked him to leave. John said there is something wrong with you! He also asked why I was being so horrible to him. I told him because he was being too pushy and wouldn’t leave.
John asked if I expected him to tell me what was wrong with my solar set up for free. I said yes that it was a no obligation quote to fix whatever may be wrong and because he was being so pushy I wasn’t going to buy anything off him.
John finally left after my mum shut herself in her bedroom and I opened the door and stood in the back garden so people could hear me telling him to get out of my house. I thought at one point I was going to have to call the police.
We both felt very intimidated and vulnerable and were shaking after he left.

This is the sort of aggressive and high pressure sales tactic that needs to be reported to trading standards.

I also noticed that this particular engineer has been mentioned on Trust Pilot for being aggressive in his sales tactics.

It is early days, but first impressions have been very good. I have found all the staff that I have connected with to be efficient and polite. Service so far has been excellent

Thank you TGP & Ricky!

Had issues on my battery system - Ricky came out and checked all my system and took the time to explain how it’s all running and what the issue was. No pressure tactics like most companies and got the issue resolved promptly. Installers came and did an amazing job.

Thank you TGP & Ricky!

They charge VERY high prices compared to other firms for doing the same job . They bamboozle you with the prices and what needs doing I was charged way higher than I understood .
According to my bank what they are doing [is a good job for some people and very much scamming old vulnerable people ] which is Bad Practice but not illegal.
I would advise ANYONE who is approached by them to get quotes from other firms and leave them well alone .That's a very polite way of puting what I think of them.

all of the team were brilliant all new the jobs and carried it out with professionlism also very friendly the sales man really his products and explained what we needed

Had a lady come around on Monday 18/05/26 @13:00 to check ventilation and damp told my loft insulation was not safe/right as foam asked for an email detailing what I needed to do nothing received as yet then another person from your company turned up regarding the inverter and output my Son happened to be here at that point and he was not happy with what was being said he contacted his best mate who is an electrician and told him everything and he told to tell me to not to commit to anything also no email received as requested regarding this
Sorry I have no idea of the ladies name but the man was Hassan Ikram

My whole experience of Think Green was positive, from the initial consultation with Mike to completion of the work. Everything was done to a high and professional standard and I am very pleased with the result. I also feel safer in my home. Thank you Think Green, I would happily recommend you

Jonathan the guy that came to give us advice on our existing solar system which has been failing us was a very personable, knowledgeable young man. Most of all he wasn’t pushy. He showed my husband all around the system pointing out failings which all pointed to a poorly installed system in the first place. We were under no pressure to make a quick decision but we have decided on a care package, new wiring and new batteries, we were very happy with the company. Jonathan came on Wednesday and they are here today fitting it all.

Did not realise that T.G.P.are only middle men, who send out other companies to do the work! They sent someone to me who had travelled from far too far away. He was a really nice guy, but did not fully understand my system which I had specifically asked for help with. I'm now trapped in a contract with T.G.P. for 5 years.

Marc, the sales guy was very thorough with both the system survey and information relating to its day to day usage. We have now signed up for the comprehensive 10 year cover plan which included a yearly service and clean. Obviously, we currently have no experience of how efficiently problems are resolved, but, for now we do feel confident that we made the right decision with the purchase and using THINK GREEN PARTNERS.

Had my inverter installed in 10/2024 asked s few questions, everything sorted.

This is definitely a much better company than the usual Solar company. We had some issues after the installation but they responded so quickly and sorted out the problem all the fitters were polite and good and special mention to Luke head of installation who responded so quickly and efficiently good company I would recommend

The installation was seamless. The team worked quickly but carefully, and they left everything clean and tidy afterwards. You wouldn’t even know they’d been apart from the great new system!

Scam. Sold my grand parents a 10 year con stay away

our battery was installed last week. Everything went to plan and the 2 batteries was working until the next morning when we found an issues with them not charging, after ringing the office they arranged someone to come back out in 2 days and now everything is working fine, unforeseen problems but great service.

Excellent service. On time

The staff were really helpful. They went the extra mile. Thank you

We were initially contacted by the marketing team at Think Green Partners and offered a “free assessment” of our solar panels. After some persuasion, we agreed to a survey, which was carried out by their engineer, John Henderson.
During the visit, we were sold a 10-year maintenance plan for £4,000. As we did not have the funds available to make a one-off payment, John then assisted us in applying for an interest-free credit card in order to pay for it. We were also told that our inverter was broken and were offered a “free” inverter replacement if we signed up to the 10-year plan.
After taking time to think about it and doing some research, we decided we were not comfortable proceeding and exercised our right to cancel. We contacted the company by both email and phone to cancel the plan.
We were told that John would call us to explain the next steps.
What happened next was absolutely unacceptable.
When John phoned, he initially seemed unsure why he was even calling. Once I explained that we had changed our minds and cancelled the plan, his entire attitude changed. The conversation quickly became pushy, confrontational, and deeply inappropriate.

For around 20 minutes, instead of simply accepting our cancellation professionally, he repeatedly questioned our decision and demanded to know what we were going to do about our broken inverter and cleaning/protecting the panels. I explained that we had our own plans in place, but he would not let it go.
He then went so far as to start making personal comments about my son, questioning whether he was qualified or insured to help us, and even *googled my son’s workplace during the call in an attempt to “prove” his point. This was completely outrageous, intrusive, and none of his business whatsoever.

Even after I clearly told him that:

* our family arrangements were none of his concern
* his assumptions were inappropriate
* his tone was becoming unpleasant and unprofessional
* and that he needed to accept that customers are allowed to change their minds
…he continued.
He then tried to pressure us again by offering a **5-year plan for £2,000**, while claiming he was “not being nasty” but was “very offended.”
Let me be clear:
A customer cancelling a service does not justify being spoken to in a pushy, berating, defensive, and frankly intimidating manner.
By the end of the call, I felt extremely shaken, angry, and upset. I had to hang up because he simply would not stop.
This experience has completely destroyed any trust or respect I had for both John Henderson and Think Green Partners. What began as a professional interaction turned into one of the most uncomfortable and aggressive sales follow-up calls I have ever experienced.
My advice to others:
Be extremely cautious.
If you decide to cancel, do not expect that decision to be respected professionally.
This felt less like customer service and more like harassment after cancellation.
No customer should be made to feel pressured, interrogated, or personally criticised for exercising their right to change their mind.
Based on my experience, I would strongly advise anyone considering this company to think very carefully before signing anything.
Absolutely unacceptable customer service.