Our solar panels were fitted by this company 7 years ago. When they recently stopped working, they sent a man out, who said we needed a whole new system but not to worry it was covered under warrant... Se mere
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Se, hvad kunderne siger
We found Matt extremely knowledgeable and helpful in explaining the process and happy to spend time answering questions. This continued when James and Vince arrived to upgrade our system. A telephon... Se mere
The engineers arrived exactly on time which was greatly appreciated. They found one minor installation fault which had never been caught before and fixed it. Maintenance and cleaning was carried out,... Se mere
Thank you Matt, Ben and Matt and Gracie in the office. Excellent service, hard working team driven by Matt who visited us several times to ensure we knew exactly what was on offer. Not an easy job to... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Alternative Eco Solutions is a leading provider of high-quality solar energy solutions, committed to helping homeowners and businesses reduce their carbon footprint and energy costs. We specialize in the design, installation, and maintenance of solar panel systems that are both efficient and reliable. With years of experience in the renewable energy industry, our team is dedicated to delivering exceptional service, from initial consultation to post-installation support. At Alternative Eco Solutions, we believe in sustainable energy solutions that benefit both our customers and the planet. Our solar products are backed by the latest technology, ensuring long-lasting performance and maximum energy savings. Whether you're looking to lower your electricity bills or make a positive environmental impact, we are here to help you transition to cleaner, greener energy. We pride ourselves on transparent pricing, expert advice, and unparalleled customer care. Join us in the movement toward a more sustainable future!
Kontaktoplysninger
38A Chigwell lane , IG10 3NY, Debden, Storbritannien
- 0800 334 5638
- info@alternativeecosolutions.co.uk
- alternativeecosolutions.co.uk
Discover. Innovate. Sustain.
4,5
Fremragende
149 anmeldelser
Har besvaret 20 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
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Dangerous: could have caused a house fire
Our solar panels were fitted by this company 7 years ago. When they recently stopped working, they sent a man out, who said we needed a whole new system but not to worry it was covered under warranty. On their advice we paid £900 for scaffolding, we were then told it wasn't covered under warranty, and we would have to pay over £7000 for a new system. When presented with the warranty they blocked our phone numbers and ignored emails. We got a different company who informed us that it hadn't been fitted correctly, nothing was screwed down and the rodent netting had been screwed directly into the side of the panels. Their words were " I'm amazed you haven't had a fire". They are putting right the original shoddy workmanship for £500
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Alternative Eco Solutions UK LTD
Hello Mr Loveday,
I am very shocked to be receiving this review, and this is the first our company has been made of the situation, we do not have any clients under the name left on this review, we also have not blocked any customers from our telephone lines nor have we had a email regarding this matter.
I would request a email to be sent to Info@alternativeecosolutions.co.uk, so any issues can be dealt with amicably but this review is outright slander.
Kind regards,
Louie Taylor
Managing Director
Alternative Eco Solutions UK
I would recommend this company
I would recommend this company. Been very good and knowledgeable. Ben the insulator was excellent, neat and tidy. 5 stars
26. marts 2026
Dealt with Ryan who was fantastic and…
Dealt with Ryan who was fantastic and supported me throughout the whole process
13. marts 2026
Uopfordret anmeldelse
Impressed with work
Impressed with work, all left neat and tidy. Would have no hesitation in recommendation the company.
24. marts 2026
5 Star Service
We found Matt extremely knowledgeable and helpful in explaining the process and happy to spend time answering questions. This continued when James and Vince arrived to upgrade our system. A telephone call to confirm their imminent arrival and professionalism undertaking the work. Once we agreed the best position for the battery they kindly moved heavy items in and out and cleaned up after working on the roof. All three a credit to the company.
19. februar 2026
Uopfordret anmeldelse
solar energy equipment change…
The installation went well and professionally, however I waited two weeks after paying the deposit before I rang them for an installation day, the full payment however was taken the next morning,
I was also promised that the panels would be cleaned, which they haven't and someone to come back to help with sorting out a tariff change in keeping with my new equipment and online connection.
26. februar 2026
Alternative Eco Solutions
After a number of years of companies ceasing trading there was initial scepticism when considering the Company for a maintenance agreement. However, every aspect of dealing with them from initial enquiry to the service check and maintenance work being carried out was excellent. This includes the peace of mind that the Agreement is transferable to a new property owner if required and if within the Agreement period. The owner contacted me after the first service check by the Company which provides additional comfort that they care about their customer base. I would recommend them.
6. marts 2026
Job mostly completed
Job completed mostly albeit a bit late. The clamp wire was not updated.
23. februar 2026
Great Job all round!
The pure professionalism of the electrician & workmate. They arrived at 1900 & left at 2045. They fitted the equipment checked the fuse boxes & chemically cleaned the rooftop solar panels cleaning up any mess before leaving. I have full confidence in their workmanship.
19. februar 2026
Uopfordret anmeldelse
Good service
Good service, but looking around after I thought it was over priced. But with a good guarantee I hope it will be worth it.
16. februar 2026
Battery fitting
They guys fitting the battery were very professional. James had to come back out but no fault of the company. Then Steve came and sorted the electric company for us and he had the patience of a saint. Would recommend this company for any solar needs.
29. januar 2026
They give a trustworthy service
Very friendly people who give a personal service, right from the management down to the people who work for them. They do a very efficient and quick service. make a good job of cleaning up after themselves and leave no mess.
22. januar 2026
Everyone was very friendly and just got…
Everyone was very friendly and just got on with the job in hand.
23. januar 2026
James and his team worked wonders.
James and his team worked wonders fitting the PV panels to the roof, only taking one day to finish the job . The whole team were courteous and friendly and took great pains to clean the house and garden even though it was late in the day when they had finished the job. We were very pleased with the results.
26. januar 2026
The engineers arrived exactly on time…
The engineers arrived exactly on time which was greatly appreciated. They found one minor installation fault which had never been caught before and fixed it. Maintenance and cleaning was carried out, paperwork completed and they finished in record time. They were lovely and chatty as well!
21. januar 2026
Helpfull workmen at company
Fitted additional batteries to solar pannals had a faulty 13amp socket on landing not supply etc guys came back to upgrade wiring to batteries installed hence fault thankfully cured now many thanks guys
regards Doug Dougill Ripon hg4 2rz
14. juli 2025
Always helpful and agreed to a payment…
Always helpful and agreed to a payment plan impressed
19. januar 2026
Fitting of battery and optimizer
Ben and James were polite and professional at all times. They answered our queries regarding the products and both ensured that we could use the app before leaving.
7. januar 2026
A mixed experience
The engineer who came earlier this week - Ben - was 5 star, and also two of the senior office staff - Claire and Louis - the same. However the two visits for the diagnosis of the problem some weeks earlier by a different member of staff were certainly below par with conflicting information given and an incorrect diagnosis. Also I experienced the attitude of a third senior staff member as unpleasant and somewhat intimidating to say the least.
7. januar 2026
Always good to deal with
Always good to deal with, prompt in answering questions and efficient in all the work they do.
24. december 2025
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