Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Was good customer service :)
14. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you had a good experience with our Player Support Team. Thank you for your positive feedback!
Your customer support agents truly are…
Your customer support agents truly are the best ambassadors the company has. Invest in them as they are excellent.
12. april 2026
Besvarelse fra The Pools
We appreciate you taking the time to share your positive experience. It's great to hear that our Player Support Team made such a positive impression.
Very help full and friendly
6. april 2026
Besvarelse fra The Pools
We appreciate you sharing your positive experience with us and are so glad that we could be helpful and friendly!
An issue with one of the promotions.
An issue with one of the promotions.
Colette sorted it in a few minutes in the live chat
13. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We appreciate you sharing your experience from Colette. We're glad to hear that the promotion issue was resolved quickly through our live chat. Thank you for your feedback.
The pools is so much better than…
The pools is so much better than playing lottery. Also good customer service
6. april 2026
Besvarelse fra The Pools
We're happy to hear that you enjoyed the pools and the service from our Player Support Team. Thank you for sharing your positive experience with us; we appreciate it.
Very good customer service
Very good customer service.
Had an issue with my welcome bonus, went on to the live chat and within just a few minutes an employee called William helped resolve my issue. Very quick and good. THank you
12. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that our Player Support colleague William was helpful and efficient in resolving your welcome bonus issue. We appreciate you taking the time to share your positive experience with us.
Withdrawal issue
Had a withdrawal issue and Colette on the helpdesk was very helpful in trying to get the problem resolved.
This has been escalated to their support team.
12. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We appreciate your positive feedback. We're glad to hear that Colette was helpful in addressing your withdrawal issue.
I was very impressed with all of your…
I was very impressed with all of your apt and prompt replies to all of my questions whether they were AI generated or not if you please then !!!
12. april 2026
Besvarelse fra The Pools
We're happy to hear that you received prompt replies to your questions impressed you. We appreciate your positive feedback and thank you for taking the time to share your experience!
Great service to fix an issue
11. april 2026
Besvarelse fra The Pools
We're happy to hear that our Player Support Team resolved the issue! Thank you for your positive feedback; we appreciate it greatly.
Denis was perfect
Denis was perfect. Made the task effortless. Thank you.
11. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that the task was effortless. Thank you for sharing your positive experience from Denis in our Player Support Team; we appreciate your feedback!
Besvarelse fra The Pools
Thank You for taking the time to leave such a positive review from the experience you received from our Player Support Team.
Richard was a joy to speak with from…
Richard was a joy to speak with from start to finish, freindly, good listener, extremly knowledgble on all subjects discussed and helped me move forward with a subscription im really happy with, no wonder the pools have bern going since 1923 when they employ staff like richard!
9. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you had such a positive experience with Rich. It's great to know that you found our Player Support Colleagues helpful and knowledgeable. Thank you for your kind words and for choosing us!
Nothing has changed
Nothing has changed , I’m still blocked
On the web page , told them about it
But still blocked
2. april 2026
Besvarelse fra The Pools
Hi Raymond, thank you for bringing your concerns to our attention. Unfortunately, online access to your account isn’t permitted from your current location. You may continue to manage your entries via telephone from now so continue to give us a call to renew.
ALL GOOD AFTER A COUPLE OF ISSUES BUT…
ALL GOOD AFTER A COUPLE OF ISSUES BUT HAVE ALL BEEN SORTED HIGHLY RECOMMENDED
8. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We appreciate your recommendation and are glad that everything has been sorted out. Thank you for your feedback and for sharing your experience with us.
Helped me out straight away but I don’t…
Helped me out straight away but I don’t think the issue is solved yet as it will happen next time I win the 10 free spins
8. april 2026
Besvarelse fra The Pools
We appreciate your feedback and are happy that our Player Support Team could assist you promptly and work with the issue regarding your spins. Looking forward to you returning to play with us.
Quick bonus welcome offer good chat…
Quick bonus welcome offer good chat help and quick withdraw 👍😂
7. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you enjoyed the quick welcome offer, helpful chat from our Player Support Team and fast withdrawal process. Thanks for your positive feedback!
Very speedy response
8. april 2026
Besvarelse fra The Pools
Thank You for your great review. I'm pleased that you received a speedy response from our Player Support Team.
A quick response to a question I needed…
A quick response to a question I needed an answer to.
31. marts 2026
Besvarelse fra The Pools
We're happy to hear that our Player Support Team provided you with a quick response! Thank you for taking the time to leave us this positive feedback.
good service
7. april 2026
Besvarelse fra The Pools
Thank you for your positive review. I'm really pleased your have received a great service from our Player Support Team. We are looking forward to you returning to play with us.
Simple and just like the Old Days
Simple and just like the Old Days, picking draws for the weekend could not be easier .
Simple and very secure process setting up the account .
Really easy process doing thePools .
I wanted to just double check a few things before completing setting up my account, and the customer services could not of been more helpful and answered my questions quickly end efficiently .
So very happy.
27. marts 2026
Besvarelse fra The Pools
We're happy to hear that you found the process simple and secure! It's great to know our Player Support Team was helpful, answering your questions quickly and efficiently. Thank you for your positive feedback and best of luck with your games.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.