Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Karen was very helpful on live chat and…
Karen was very helpful on live chat and resolved my issue quickly
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We are happy to hear that Karen in our Player Support Team was very helpful and resolved your issue quickly. We appreciate your positive feedback.
Besvarelse fra The Pools
We're happy to hear that your query was handled so well by Paula. Thank you for sharing your positive experience with us!
Very helpful with registering my…
Very helpful with registering my account online. Surprised to get a response out of hours. Good customer service
6. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that our assistance with your online account registration was helpful. We appreciate your positive feedback regarding our Player Support colleagues and after-hours support.
Excellent customer service
Sharon was very knowledgeable and put me at ease. A true credit to your company
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're so glad to know that you felt at ease and found Sharon in our Player Support Team knowledgeable. We appreciate you acknowledging their contribution.
Great customer service!
Great customer service!
I had an issue with a missing £10 free bet from the Football Squares promotion. I contacted support and Sharon quickly checked my account and reissued it as a gesture of goodwill.
Very fast, helpful and professional service. Really appreciated the support!
Highly recommended.
3. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that our player support team resolved the issue with your free bet quickly and professionally. We appreciate your recommendation and are glad you enjoyed your experience. Thanks for the positive feedback!
Had a great experience with The Pools
Had a great experience with The Pools. I qualified for their Bet £10 Get £20 offer and everything worked as expected. I initially couldn’t find the free bets, but support responded quickly and clearly explained where they were in the bet slip.
Once I followed their instructions, the free bets were there and ready to use. Smooth process overall and helpful customer service when needed. 👍
Would recommend for anyone starting out with their welcome offer.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you had a great experience and that our welcome offer worked as expected for you. We appreciate your feedback regarding the clarity of the free bets location and we're glad our support team could assist you promptly. Thank you for recommending us!
Your member of staff was very helpful…
Your member of staff was very helpful and kind for sorting out my direct debits any very polite very much appreciated and the member of staff Colette
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that Colette was helpful and kind in resolving your direct debit issues. We appreciate your positive feedback and are glad you had a great experience.
Colette was very helpful and sorted it…
Colette was very helpful and sorted it out very quickly.
2. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We are happy that the issue was resolved quickly and that you found Colette in our Player Support Team helpful. We appreciate your positive feedback!
Excellent customer service support from…
Excellent customer service support from Paula..
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We are happy to hear that you received excellent support. Thank you for sharing your positive experience with us; we appreciate it.
Besvarelse fra The Pools
We're happy that Rose was polite and resolved your problem quickly. We appreciate you taking the time to leave your positive feedback.
My pools win
What a lovely surprise to get a call telling me I had won. I thought it was a scam at first but soon realised it wasn’t. To say I was gobsmacked is an understatement. Money was paid straight in to my account within a few days so it was straight off to the travel agent to book a trip for my 25th wedding anniversary next year. Then the lovely Jess called me to congratulate me and offered to take me and my husband out for a celebratory meal. Jess was lovely and it was great meeting her and seeing how they are trying to raise their profile after many years. The Pools is a British institution that has been going for a long time and I have special memories of filling in the coupon with my Dad who was an agent for them. Long may they continue to bring joy to many lucky people 🥰
31. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you had such a positive experience and that the news of your win was a delightful surprise. It's wonderful to know the winnings will help celebrate your anniversary, and that you enjoyed your experience. Thank you for sharing your memories and kind words, best of all congratulations on your win!
Besvarelse fra The Pools
We’re sorry for the inconvenience you experienced while claiming your winnings. I’m glad our Player Support Team was able to assist and arrange the credit to your account. Thank you for sharing your feedback it helps improve our processes to ensure that we can deliver for you and or other players.
change of personal details
Paula handled my change of details efficiently and effectively whilst observing the necessary security requirements.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that the change of details was handled efficiently and effectively by Paula. We appreciate your positive feedback!
I had an issue understanding some of…
I had an issue understanding some of the processes on the classic pools game, Sharon helped me with the issue and gave me excellent advice, thanks very much Sharon 👍 😀
16. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you received excellent advice and assistance from Sharon with the game's processes. We appreciate you taking the time to share your positive experience.
My problem was delt with asap
8. april 2026
Besvarelse fra The Pools
We're happy to hear that your problem was addressed quickly! We appreciate your feedback and are grateful for your time.
Colette helped me.
Colette helped me - very helpful, professional, and efficient. Excellent.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We appreciate you sharing your positive experience. We're happy to hear that you found our Player Support Colleague Colette helpful, professional, and efficient.
I have tried to get through
I have tried to get through, calling from overseas to renew my Pools and am very frustrated as I keep getting cut off when I try to get connected to an Agent.
Charles Poole
14. april 2026
Besvarelse fra The Pools
We apologize for the frustration with the call disconnections you experienced while trying to renew your Pools from overseas. We appreciate your feedback and after reviewing your account I can see we have contacted you and arranged to resolve your query.
Help desk at The Pools
I got the help and assistance I needed from Colette
15. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you received the support you needed from Colette. Thank you for sharing your positive experience with us.
Had a chat with Colette today a very…
Had a chat with Colette today a very helpful agent who explained my querie very well ..glad to have chatted with Colette.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that Colette was so helpful and clearly explained the answer to your question. We appreciate you taking the time to share your positive experience.
The speed at which my personal…
The speed at which my personal information was accessed.
I felt very comfortable explaining my concerns.
The advice I received with respect to including all games rather than only Saturdays.
And the follow up email with my renewal.
I felt important.
14. april 2026
Besvarelse fra The Pools
We're happy to hear that you felt comfortable and valued from your experience with our Player Support Team. It's great to know the information, advice, and follow-up met your needs. Thank you for your positive feedback!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.