Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra The Pools
We're pleased to hear that you received a fast response and had a positive experience with our service. We appreciate your feedback and look forward to assisting you again in the future.
Paula was great
Paula was great , understood my needs , and responded very quickly.
Sorry I had to leave , but things are Tuff , Thank you , Malc
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your 5-star review and for your kind words about Paula. We're delighted to hear that she understood your needs and was able to assist you quickly.
We're sorry to hear that you've had to leave. Should you decide to return in the future, you'll always be welcome. In the meantime, we wish you all the very best and thank you again for taking the time to share your experience.
Sorry it is closing
Sad The Pools are stopping sports betting and had issues trying to withdraw my balance. Customer service person Denis resolved this quickly and efficiently
1. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to leave a review and for your kind words about Denis. We're pleased to hear that he was able to resolve your withdrawal query quickly and efficiently.
We'd also like to clarify that The Pools is not closing. Yes, we are removing sports betting and casino games from our website as we shift our focus toward our Jackpot games. These changes are part of a wider update, and improvements to the player experience are on the way.
In the meantime, you can still enjoy a great selection of games on our site. Classic Pools, Goal Rush, and Lucky Clover remain available, each offering regular prizes and exclusive member perks.
Sorted out a problem for me which had…
Sorted out a problem for me which had been going on for months.
Courteous handling, despite initial hiccups.
All sorted now👍
13. marts 2026
Besvarelse fra The Pools
Thank you so much for the wonderful 5‑star review. I’m really glad we were able to get that long‑running issue resolved for you. We appreciate your patience through the initial hiccups, and it’s great to hear you felt well looked after throughout the process.
If you ever need anything else, we’re here and happy to help
My query was dealt with quickly and…
My query was dealt with quickly and professionally by Colette.
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for the lovely 5‑star feedback. I’m delighted to hear your query was handled quickly and professionally — Colette will be thrilled to know her support made a difference.
If you need anything else in the future, we’re always here to help.
Well there just about to take all…
Well there just about to take all sports betting and casino away so the site will shockingly bad lol
28. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
I’m really sorry to hear how disappointed you are about Sports and Casino being removed. The positive news is that these updates are part of a wider improvement to the platform, and new, enhanced experiences are on the way. In the meantime, you can still enjoy a range of other games on our website. Classic Pools, Goal Rush, and Lucky Clover are all available and come with regular prizes and member perks.
Thanks for taking the time to share your feedback.
Efficient and friendly service
26. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your kind words. We're delighted to hear you found our service both efficient and friendly. It’s exactly the experience we aim to deliver every time. We appreciate you taking the time to share your feedback.
This casino doesn’t pay you out next 3…
This casino doesn’t pay you out next 3 working days
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thanks for sharing your feedback. Regarding withdrawals, we aim to complete all requests within 48 hours and your withdrawal was processed within 5 minutes. Once we’ve processed your withdrawal, the funds will usually appear in your bank within a few hours, although depending on your bank it can take between 2–5 working days.
Just pure greediness.
Just pure greediness.
Wins are extremely rare and no instant withrawal.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Hi there, thanks for sharing your feedback. We’re sorry to hear you feel this way.
When it comes to wins, all of our games operate using a system called RTP (Return to Player). This is a long‑term, statistical measure that shows what percentage of all stakes a game is designed to return over time. It doesn’t guarantee frequent wins for every individual player or every session — results can vary a lot in the short term — but it does ensure the games behave fairly and consistently over the long run.
Regarding withdrawals, we aim to complete all requests within 48 hours. At the moment, we’re actually processing them on average within around 3 hours, and often much sooner. Once we’ve processed your withdrawal, the funds will usually appear in your bank within a few hours, although depending on your bank it can take between 2–5 working days.
If you have a specific withdrawal you’re concerned about, our player support team will be happy to take a look.
ALL FREE GAMES REMOVED - AVOID
ALL FREE GAMES AND ANYTHING FREE HAS BEEN REMOVED! DO NOT GIVE THESE PROFIT HOUNDING DOGS YOUR MONEY… so in response to their improvements, they’re removing both the casino and sportsbook! Time to say goodbye to Pools!!! Email text below….
We wanted to let you know about an upcoming change to our services.
On 15th June 2026, we’ll be removing our Sports Betting and Casino products.
Don't worry, our Jackpot games will remain available on our site as usual.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thanks for taking the time to share your feedback. We understand it’s frustrating when something you enjoy suddenly isn’t available.
Some of our free‑to‑play games — including Football Squares and Mega Spins — aren’t available at the moment because we’ve taken them down to refresh and improve things behind the scenes. The good news is that this is part of a wider update, and new and improved experiences are on the way soon.
In the meantime, if you still fancy a go, our games like Classic Pools, Goal Rush and Lucky Clover are all up and running, with regular prizes and member perks available.
The website is absolutely terrible for…
The website is absolutely terrible for inplay betting, I sat here for 5 minutes trying to place a inplay bet on football but the over/under market kept disappearing and appearing every 10 seconds, I had to sit there and watch the market like a hawk to finally place the bet, And no it's not a problem on my end. The section of games are also handpicked rubbish.
I also had a phone call when i signed up around a week ago asking me how my experience is and if i need any help, The phone operator said i'll have a welcome free bet on my account within 24 hours, 2 weeks later and i'm still waiting.
Thought i'd give it a try regardless of the negative reviews it already has but imo stay away from the sports betting, Not worth the hassle, I was genuinely getting frustrated trying to place a bet, Out of the dozen or so companies i've used this is at the bottom unfortunately.
I will attempt to withdraw money this evening but i'm expecting issues on par with everything else, If they haven't got the website in a good state then im assuming i'll be waiting a week for a withdrawal after sending a hundred different documents.
23. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
What you’ve described isn’t the standard we aim for.
Regarding the in play betting issues, the market behaviour you experienced shouldn’t be happening.
We’re also sorry to hear about the promised welcome free bet not being added to your account. That’s not acceptable, and we’d like to put that right immediately. I’ve requested your details so I can look into this for you.
Your comments about game selection and overall site usability have been passed directly to our product team. Honest feedback like yours helps us prioritise improvements, I’d always suggest clearing any cache and cookies and this can support with any issues.
As for withdrawals, we want to reassure you that most are processed quickly.
We appreciate you giving us a try, and we’re committed to improving the experience so it matches the standard you expect.
Thanks again for your feedback.
Didn't uphold their welcome offer.
I was told about this website and googled their new customer welcome offer. Which was shown on google wager £20 and get 100 spins. I did this, but then got told the offer isn't running anymore. So I wagered £20 and got nothing in return.
Customer service just told me the offer isn't on anymore and there must be a fault in the browsing site, AKA google. Surely this is up to The Pools to have in order.
Never seen such a rip off gambling site. Definitely would not recommend this one to others
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
I’m really sorry to hear that your welcome offer wasn’t applied to your account — that’s understandably frustrating, and it’s not the experience we want anyone to have.
I tried to give you a call to discuss this directly, but you let us know you weren’t available at the time. If you’re able to get in touch with us, we’ll be more than happy to review the situation for you and see what we can do to support.
Thanks for raising this with us — we’re here to help.
Sharon was a great help
Sharon was a great help, and resolved my issue in no time. Thank you
21. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your lovely feedback. We’re so pleased to hear that Sharon was able to help and get everything sorted quickly. She’ll be delighted to see your kind words. We appreciate you taking the time to share your experience.
Besvarelse fra The Pools
We sincerely apologise for the inconvenience caused when our website went down. As soon as we were made aware of the issue, it was immediately reported to our IT team, who worked quickly to resolve it. The site was fully back up and running within 30 minutes.
Sharon was very helpful in the online…
Sharon was very helpful in the online chat, excellent service.
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We are delighted to hear about your excellent experience with our Player Support colleague Sharon via the online chat service. We appreciate your kind words.
Sharon helped me out today so thankfull…
Sharon helped me out today so thankfull I got it all resolved
18. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We are so happy we could help resolve everything for you today. Thank you for your kind words!
Great customer service
Great customer service, especially from Sharon. Helped with a sign-up offer in minutes. Hopefully the betting experience is good
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that Sharon in our Player Support Team was helpful and efficient! We appreciate the positive feedback and hope the betting experience is also great.
The site is still amateurish.
Firstly, most of the reviews here are positive in respect of customer service- which I agree with- any time I have contact with any advisor they have been very friendly and professional.
However, my issues are with the constant problems with the site itself.
I only play the Goal Rush game now due to the deletion of the monthly leaderboards- but putting entries on is an extremely laborious process. Not so long ago you could just pay money into your pools account and choose your lines and it could be done and dusted in 5 minutes flat- and winnings would be paid back into your pools account.
Not so nowadays- it took me 4 attempts to pay in 2 x £10 to my account- saying payment is declined every time- even though 2 attempts eventually worked- and then my 10 Goal Rush lines were automatically picked and you have to change them to your own numbers- which is a pain in itself- but changing them to my own numbers took over half an hour due to messages constantly coming up with 'no lines found' and 'contact customer service' - constant refreshing of the screen eventually sorts out the issue but to take around 40 minutes in total from depositing funds to altering lines for 10 entries is simply a joke in 2026- I've never known a gambling site to go downhill as much in the last couple of years. Why can't the site be fixed to what it used to be like - its not asking much surely to just have a hassle free deposit system and pick your own lines from scratch- it's completely uneccesary for the site to operate in its current format.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to share such a detailed review. We’re really pleased to hear that you’ve consistently found our advisors friendly and professional — that means a lot to us. At the same time, we completely understand how frustrating it is when the site itself doesn’t deliver the smooth, reliable experience you expect.
The issues you’ve described around depositing, auto‑generated lines, and the repeated “no lines found” messages are absolutely not the standard we aim for. Spending 40 minutes just to enter your Goal Rush selections is unacceptable, and we’re genuinely sorry that this has been your experience. Your feedback about how the process used to work versus how it works now is extremely valuable, and we agree that it should feel quick, simple, and hassle‑free.
We’ve reached out to you directly as we’d really appreciate the chance to speak with you one‑to‑one. A quick call will help us understand the exact problems you’re facing, look into your account activity, and make sure your concerns are properly addressed by the right teams.
Thank you again for highlighting this — your honesty helps us improve, and we want to get this right for you.
My email address needed amending
The email address you had on your records was replaced by my current email address. I sought help from your customer service and was given Colette as a helper who was very helpful and arranged for the email to be changed, many thanks Colette and thank you
11. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that our Player Support Colleague Colette was able to help update your email address. We appreciate you taking the time to share your positive experience. Thank you for your feedback.
Helpful support from Karen customer…
Helpful support from Karen customer support being patient today
10. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that Karen was helpful and patient. Thank you for sharing your positive experience with us!
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