Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Denis helpful and sorted my withdrawal
Denis helpful and sorted my withdrawal
25. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your 5-star review! We're delighted to hear that Denis was able to help and get your withdrawal sorted quickly. We'll be sure to pass on your kind words to him.
We appreciate your feedback and thank you for choosing us. If you ever need any further assistance, our team is always here to help.
Besvarelse fra The Pools
We're pleased to hear that you had a great experience with our team and found our agents knowledgeable, friendly, and quick to respond. Providing expert support and timely assistance is something we always strive for, so it's wonderful to know we met your expectations.
great service
20. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Hi Stephen,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that you had a great experience with our service.
We really appreciate your support and look forward to assisting you again in the future.
Bereavement
My issue was dealt with by Denis in an efficient and sympathetic manner.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to leave us a 5-star review.
We're very sorry for your loss, and we're pleased to hear that Denis was able to assist you in an efficient and compassionate manner during such a difficult time. We know how important it is to handle bereavement matters with care and understanding, and your kind feedback will mean a great deal to him.
Thank you again for your review and for allowing us to support you when you needed it most.
It's great experience and had a good…
It's great experience and had a good response on my question. If the can do some reviews on when the panel so by colour you tell if it's a draw or not. Thanks
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear you've had a great experience and that our team was able to help with your question.
We also appreciate your suggestion about making the game panel clearer by using colours to indicate draws. Feedback like this is really valuable, and we'll be sure to pass it on to our development team for consideration.
Thanks again for your support, and we hope you continue to enjoy your time with us!
A terrible
A terrible, simply shocking web site. They have taken all the fun out of playing the football pools with this site. They have fixed the games so the chances of winning are minute to say the least. Avoid at all costs. They also throw you off the site if you play one the slots more than a couple of times.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
We'd like to clarify that we no longer offer casino games or slots. Our focus is now entirely on our classic football pools and other traditional pools games.
We also want to reassure you that our pools games are not "fixed." All results and prizes are determined in accordance with our published rules, and every eligible entry has the same chance based on the outcome of the selected fixtures.
We appreciate your comments, as they help us understand how customers feel about the changes we've made. If there's anything specific about your experience with our current pools games that you'd like to discuss, we'd be happy to hear from you.
issue resolved
Colette got my issue resolved very quickly and efficiently
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thanks for your fantastic 5-star review! We're so pleased to hear that Colette was able to resolve your issue quickly and efficiently.
We'll be sure to pass your kind words on to her—they'll mean a lot. Thanks again for your support, and we look forward to providing you with another great experience in the future!
Colette was very helpful and my enquiry…
Colette was very helpful and my enquiry was dealt with efficiently and satisfactorily.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you so much for your 5-star review! We're delighted to hear that Colette was able to help and that your enquiry was handled efficiently and to your satisfaction. We'll be sure to pass your kind words on to her—they'll mean a lot. We really appreciate your feedback and look forward to assisting you again in the future.
Decent site
Had a good experience with this site. They pay out, unlike some. It's a shame they no longer do casino games.
2. april 2026
Besvarelse fra The Pools
Hi,
Thank you for you review! We're really pleased to hear you've had a good experience with us and that you've found our pay outs reliable.
We appreciate your feedback about the casino games. While our sports and casino offerings have been removed, we still have a great selection of Jackpot Games available, including Classic Pools, Goal Rush, Lucky Clover, which we hope you'll enjoy.
Thanks again for your support, and we look forward to seeing you back on the site soon!
Denis was helpful
Denis was really helpful, better than the AI chat service
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your review! We're really pleased to hear that Denis was able to help and provide a better experience for you. We appreciate your feedback about our AI chat service too—it's something we're continually working to improve. Thanks again for taking the time to share your experience, and we hope to assist you again whenever you need us.
Withdrawal Query
used the Live chat and spoke with Denis. Really prompt response and fixed my issue straight away. excellent service.
18. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to share your experience. We're delighted to hear that Denis was able to assist you promptly and resolve your withdrawal query straight away. Providing fast, efficient, and helpful support is what we strive for, and it's great to know we met your expectations.
We truly appreciate your kind words and your feedback. Thank you for choosing us, and please don't hesitate to reach out if you need any assistance in the future.
No stone unturned
Rosenna was dedicated and applied a workaround leaving no stone unturned.
16. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your wonderful 5-star review.
We're delighted to hear about your positive experience with Rose.
We truly appreciate your feedback and thank you for taking the time to share your experience.
Collette was quickly able to sort out…
Collette was quickly able to sort out the problem
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your 5-star review!
We're delighted to hear that Collette was able to quickly resolve the problem for you. Providing efficient and helpful service is always our goal, and we're pleased that Collette was able to assist.
It took a bit of working out at first…
It took a bit of working out at first how to get the 25p out of my account to prevent being charged, as outlined in the message I received. Why it could not be paid back automatically instead of having to deposit £2 on PayPal as they know who I bank either is a mystery. At least I’ve got my 25p bonus winnings. Think I’ll blow it on a world cruise.
12. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your review and for sharing your experience.
To clarify, the reason we asked you to add a new payment method was that the original card registered on your account had either expired or was no longer valid. Because of this, we were unable to return the funds directly to the original payment method, which is why an alternative withdrawal method was required.
On the bright side, we're glad you successfully claimed your 25p winnings! We hope you enjoy spending them — whether that's on a world cruise or something slightly more modest. 😊
Colette was very helpful and sorted out…
Colette was very helpful and sorted out my problems speedily.
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your 5-star review!
We're delighted to hear that Colette was able to help and resolve your issues quickly. Providing efficient and helpful service is always our goal, and it's great to know that Colette delivered such a positive experience.
We really appreciate your feedback and thank you for choosing us.
Probably ran by the same lads at London…
Probably ran by the same lads at London bet please avoid they still owe me £10 from 4 months ago which is a shame because I quite enjoyed the game and the honest payouts let down by the customer service or I would still be happy to play on their site real shame
4. februar 2026
Besvarelse fra The Pools
We have thoroughly reviewed your gameplay and account activity and can confirm that no errors occurred during play. As a result, there are no outstanding funds owed on your account.
While we're sorry to hear that you were disappointed with our player support service, we must clarify that your claim regarding unpaid winnings is not supported by our review findings.
Please note that our Sports and Casino products will be removed from the site shortly. However, you are welcome to continue enjoying our Jackpot Pools and Classic Pools games, which remain available.
I can't withdraw my money.
I am now updating the below review.
After the hassle I describe below, I can confirm that I have been able to withdraw my funds. This has lead to me increasing my rating from 1 to 3 stars. Things have been resolved, but it could have been so much easier and without need for contact.
The Pools have recently decided to get rid of their sports betting side. I was sent an Email to tell me I need to withdraw existing funds. It won't let me. They were happy to accept my money when depositing for bets. Whatever I try doesn't work, Help is no help. Chat Bot won't answer anything accept questions chosen by them, and the answers given are no use.
They have my money, I can't get it!
7. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're sorry to hear about the frustration you experienced when trying to withdraw your funds.
After investigating your account, we found that the issue was caused by the payment card registered on your account having expired. Our Player Support team advised you to add a new valid payment method, which enabled the withdrawal request to be processed successfully.
We're pleased to confirm that your withdrawal has now been processed and the funds are on their way to you.
The casino slots pay you zero rtp…
The casino slots pay you zero rtp absolute disgraceful I’d give no stars if I could needs the licence removed absolute thieves every slot is the same
25. maj 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
It's important to note that all of our slot games operate using certified Random Number Generators (RNGs) and have a published Return to Player (RTP) percentage set by the game provider. RTP is a long-term theoretical figure calculated over millions of spins, not a guarantee of short-term results. This means that individual gaming sessions can vary significantly, with periods of both wins and losses.
We do not alter or control the RTP of the games available on our platform, and all games are independently tested and regulated to ensure fairness and compliance with licensing requirements.
We understand that losing sessions can be frustrating, and we appreciate your feedback. If you have any specific concerns about a particular game or your account activity, please contact our support team and we'll be happy to investigate further.
thanks to Colette at the pools sorted…
thanks to Colette at the pools sorted balance withdrawal problem for me very helpful
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your kind review. We're delighted to hear that Colette was able to resolve your balance withdrawal issue quickly and efficiently. We'll be sure to pass on your feedback to her. We appreciate your support and thank you for choosing us.
The Pools advisor Collete was more than…
The Pools advisor Collete was more than helpful,and did everything possible to correct the issues that I had,now everything is resolved
3. juni 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colete was able to assist you and help resolve the issues you were experiencing. Providing excellent player experience is very important to us, and it's wonderful to know that Colete went above and beyond to ensure everything was sorted for you.
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