Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rubbish rtp
Rubbish rtp
Really surprised at the positive reviews over 1500 spent not one decent win bonus and bonuses really hard to get compared to other sites
5. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thanks for getting in touch and sharing your concerns. I understand it can be frustrating when your recent results don’t go the way you expect, especially when you’re familiar with the game’s RTP.
To clarify, the RTP (Return to Player) is a long‑term, theoretical percentage based on millions of spins. It doesn’t guarantee specific short‑term outcomes or ensure that individual sessions will match the stated percentage. This means it’s completely normal to experience periods of both wins and losses. I've requested more information from you so that I can review your RTP.
Karen sorted out my query very quickly…
Karen sorted out my query very quickly and was so friendly in her manner. Thank you 😊
4. april 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're so glad to hear that your query was sorted out quickly and that you found Karen handled this in a friendly manner. We appreciate you taking the time to leave us feedback.
A prompt reply to my enquiry.
I wanted confirmation that you cannot use your account balance on classic pools entries and I received a prompt reply confirming this.
4. april 2026
Besvarelse fra The Pools
We're happy to hear that we promptly confirmed your account balance question regarding classic pools entries. We appreciate you taking the time to share your positive experience with us.
Quick response to my Query.
2. april 2026
Besvarelse fra The Pools
We're glad our Player Support Team responded quickly to your query and appreciate your feedback! Looking forward to you returning to play.
Easy site to use .
24. marts 2026
Besvarelse fra The Pools
We're glad you found our site easy to use. Thank you for your positive feedback; it means a lot to us. We are looking forward to you returning to play.
Besvarelse fra The Pools
We appreciate you taking the time to share your experience! We are happy to hear that you felt valued during your contact with our Player Support Team.
Great website
Great website, one of the best live chats I have used Rosenna was particularly efficient and helpful.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're happy to hear that you enjoyed using our website and live chat feature. We appreciate your positive feedback regarding the efficient and helpful support you received from Rose too.
Costumer service answering quick
Costumer service answering quick. Withdrawals are random. When I opened my account it was almost instant. Then I had to wait hour or 2. But when I messaged live chat it was pretty much done then.
Unfortunately website is crashing very often and bet placing is LONG. Even if I have accept all odds movement done when odds changing while bet is placed all crashes and I have to start from beginning. Annoying is stake restriction in some bets. Even if my account has no restrictions placed. It’s frustrating and something could be done about it.
29. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We appreciate your feedback. We're happy to hear our Player Support Team was helpful. We aim to complete withdrawals within 48 hrs, although it is usually a lot sooner. We'll investigate the issues with the website, please reach out and contact us as soon as you experience any issues with the website so we can look into them live as they happen.
Well after reading the reviews
Well after reading the reviews. I assumed this would be a fair site.
This site could not get any further away from fair.
My first day playing tonight. And iv just lost 800 pound. Deposit after deposit. And can not get a scatter feature on anything. Iv never witnessed this bad play. Zero fun out of 800 pound. I may aswell just transfered it to them. Same effectively. I tried multiple games trying to get a little gameplay. Out of it. But its genuinly took all there features away. Ignore the rtp crap im goin to get back off them there rtp runs of millions of spins. But still dosnt justify 800 pound with out a feature. Im extremely suprised how bad and predictable this site is.
The only time i got a feature tonight was when I lowered my stake to 10p on big bass. And then it came in and gave 40p return. Extremely sketchy.
Also all posotive reviews are from customer service. Not from the slots.
All i can say is avoid at all costs.
Edit to review.
Iv just tried anoyher 400 pound stupidly. To see if it was just a bad start i had.
And this was even worse. Out of 400 pound i have had 8 mins of play. On 1.60 stake. This site is extremely greedy and its lituraly. To the point where im reporting them to gambling commision.
Reduculous. Stay away. If you play its at your own risk. But i promise my review is truthfull. And genuine.
Update again. Another 800 in. Realy tried my best to get some sort of play out of this site. And i cant. Its fradulant. And i went on live chat. Ky rtp is running at 80 percent. Scam. That.
I asked to make a conplaint and the self excluded me. Full stop. Gamblimg commisiom conplaint is now in place.
The gamblimg commision said i have to conplain with them first. But i tried that and this site isnt interested. So iv told them i want the game play checked as this is theft. At this point.
28. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Hello Dean, thanks for responding to our request for more information.
The account linked to your details has no deposits registered, not gaming activity and the account closed.
So that we can help, please do get in touch with our support team.
Don't know yet
Don't know yet, as I was informing them about the death of my brother.☹️☹️
28. marts 2026
Besvarelse fra The Pools
We are very sorry for your loss and offer our deepest condolences during this difficult time. Thank you for your time and if there's any support you need please reach out.
I received excellent service during my…
I received excellent service during my call today with the customer service representative. She was polite & very helpful to my enquiry, was knowledgeable & was able to resolve my requirements. This is why I gave a 5 star ratings for the service I received today.
28. marts 2026
Besvarelse fra The Pools
We're happy to hear that the representative Julie was helpful, knowledgeable, and able to resolve your requirements. We appreciate you taking the time to leave us this positive feedback.
You've got to be in it to win it. you forget to check your …
If you forget to check your selections they will let you know if you're a winner. I've being doing the pools for years always look forward to the results on Saturday and check my teams.
27. marts 2026
Besvarelse fra The Pools
We appreciate your long-time participation and are happy you enjoy checking your teams and anticipating the Saturday results. It's great to know we can help inform you of your selections. Thank you for your feedback.
very quick to respond
19. marts 2026
Besvarelse fra The Pools
We appreciate you taking the time to share your positive experience with our Player Support Team.
The company has a excellent and caring customer care
My issue was taken care a d resolved within minutes
19. marts 2026
Besvarelse fra The Pools
We're happy to hear that your issue was resolved quickly by our Player Support Team. Thank you for sharing your positive experience with us.
Excellent service
Excellent customer service.Karen,my advisor, promptly answered my request and rectified the problem within minutes. Very impressed. Thank you "The Pools" and thank you, especially, Karen. Back to playing the Goonies😁👍🙏
26. marts 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We appreciate your positive feedback and are so glad the issue was resolved quickly by our Player Support Colleague Karen. Thanks for taking the time to share. We hope you enjoy the game! Looking forward to you returning to play.
Besvarelse fra The Pools
We're happy to hear that the email exchange was helpful when contacting the team. Thank you for your positive feedback; we appreciate it!
Besvarelse fra The Pools
I appreciate the service you received was simple and easy. We are sorry to hear you cancelled your subscription, we would love you to return to play. Give us a call and we can see what we can do to support.
Dealt with a sensitive and emotive…
Dealt with a sensitive and emotive issue professionally and quickly
17. marts 2026
Besvarelse fra The Pools
We appreciate your feedback and are happy to hear that we handled your sensitive issue professionally and efficiently by our Player Support Team. Thank you.
Besvarelse fra The Pools
Thank you for your positive review, we are pleased to hear that you are happy with the service from our Player Support Team
Your colleague answered all my…
Your colleague answered all my questions to my complete satisfaction and completed my request entirely.
17. marts 2026
Besvarelse fra The Pools
We're happy to hear that our colleague in Player Support was able to provide you with complete answers and complete your request to your satisfaction. We appreciate your positive feedback!
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