Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Sharon was very professional and sorted…
Sharon was very professional and sorted out the problem.
6. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
I am so pleased Sharon was able to get everything sorted for you. It's always our aim to resolve issues quickly and make the process as smooth as possible, so it's great to know you had such a positive experience. We'll make sure your kind words are passed on to Sharon.
An easy no hassell call
An easy no hassell call, there agent Sharon very pleasant
helpfull with a clear voice easy to understand. run me through all games and offers and how to access site in futter.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Sharon made your experience so easy and hassle-free. Providing clear, friendly, and helpful service is what we aim for, and it's great to know Sharon took the time to guide you through the games, offers, and how to access our website for future use.
We'll be sure to pass on your kind comments to Sharon. Thank you for choosing The Pools, and we look forward to speaking with you again soon! 😊
Besvarelse fra The Pools
Thank you for your wonderful 5-star review! We're delighted to hear that updating your credit card was quick and straightforward, and that our advisor was able to assist you so helpfully throughout the process. Providing an easy and hassle-free experience for our players is always our aim. We really appreciate your feedback and thank you for being a valued member of The Pools. 😊
Could not create an account
Could not create an account . Contacted helpline .
No help : Standard AI auto-responses .
Discrepancy in format of DoB not clarified . No solutions offered .
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to leave a review. We're sorry to hear that you experienced difficulties creating an account and that the support you received did not meet your expectations.
We would like the opportunity to investigate this further and better understand the issues you encountered, including the date of birth format discrepancy you mentioned. I have reached out for your details and aim to put this right.
We appreciate your feedback, as it helps us improve our service and the experience we provide to our players.
Lois deserves a pay rise and a…
Lois deserves a pay rise and a promotion.
She helped me with my issue, didn't keep me waiting and made sure my issue was resolved.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're thrilled to hear that Lois provided such excellent service and resolved your issue quickly without keeping you waiting. Making sure our players receive efficient and effective support is always our goal, and it's wonderful to know Lois delivered exactly that.
We'll be sure to pass on your kind words to Lois. I'm sure she'll be delighted to hear how much you appreciated her help!
always good service very freindly…
always good service very freindly people.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you've consistently received good service from our team. Providing friendly, helpful support is something we pride ourselves on, so it's wonderful to know that our colleagues continue to deliver a positive experience.
Thank you for your continued support and for taking the time to share your feedback. We look forward to helping you again in the future.
Collette was very good with her knowing…
Collette was very good with her knowing everything I wanted 👍
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette was able to help with everything you needed and provide you with the information and support you were looking for. Delivering knowledgeable and helpful service is something we take great pride in, and we're pleased that Colette made such a positive impression.
Colette can be understood not like sum…
Colette can be understood not like sum places
30. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette was easy to understand and provided clear, helpful service throughout your call. We know how important good communication is, and it's wonderful to hear that she made everything straightforward and easy for you.
Rita Mansley helped me being reinstated…
Rita Mansley helped me being reinstated to the Pools membership following my house move which caused it to be cancelled. She explained everything clearly to resolve the problem.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Rita was able to help reinstate your Pools membership following your house move. It's great to know that she explained everything clearly and guided you through the process to get the issue resolved.
We'll be sure to pass your kind comments on to Rita, who will be pleased to hear that her support made a difference.
Thank you for taking the time to share your experience and for being a valued member of The Pools.
LOIS was unable to resolve the query…
LOIS was unable to resolve the query and she has passed it on to technical to resolve, which is fine,
30. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for taking the time to leave us a 5-star review.
We're pleased to hear that Lois was able to assist with your query and ensure it was passed to our technical team for further investigation. While we couldn't provide an immediate resolution, we're glad that Lois kept you informed and helped move things forward for you.
Thank you for your understanding and for sharing your experience. We appreciate your support and look forward to resolving your query as quickly as possible.
Pools renewal made easy
Renewing my pools by phone is simple now, made even easier by Denis who was easy to talk to and very proffesional
30. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that renewing your Pools membership by phone was a simple and straightforward experience. It's especially great to know that Denis made the process even easier with his professional approach and friendly manner.
We'll be sure to pass on your kind comments to Denis, who will be pleased to know his service made a positive impression.
Chatting with The Pools
I needed to contact The Pools to adjust my account. I am quite resistant to online chat systems, but this one worked very well and Lois was extremely helpful. And I got done what I need to do without any hassle!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that your experience with our online chat service was so positive. It's great to know that Lois was extremely helpful and made the process of adjusting your account straightforward and hassle-free. We understand that online chat isn't everyone's first choice, so we're especially pleased that it worked well for you.
Thank you for taking the time to share your feedback. We really appreciate your support and look forward to helping you again in the future.
A+++
I would recommend dealing with Karen, she was very efficient, knowledgeable and patient with my enquiries.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your fantastic 5-star review! We're delighted to hear that Karen provided such efficient, knowledgeable, and patient service while helping with your enquiries. We'll be sure to pass on your kind feedback to her, as recognition like this means a great deal to our team.
Thank you for your recommendation and for taking the time to share your experience. We really appreciate your support and look forward to assisting you again in the future.
Account update
Denis was extremely pleasant and explained the process of updating our account and was very explicit
28. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Denis made such a positive impression. Taking the time to clearly explain the process and ensure everything was understood is an important part of great customer service, and it's wonderful to know Denis delivered just that. We'll be sure to share your kind comments with him.
I had a quiry
I had a quiry, for a little i received, very informative, polite, pleasant manor,quiry sorted out very quickly, great,customer service.thanks
28. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that we could help get everything sorted for you so quickly. Knowing that you found the service provided by Colette pleasant, and efficient is exactly the kind of feedback we love to receive. Thank you for your lovely review and for choosing The Pools! 😊
Renewal
Colette was very helpful and efficient when I rang to renew my pools entry , thank you .
28. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your 5-star review! We're delighted to hear that Colette was able to help you renew your Pools entry and that you found her service both helpful and efficient. Providing friendly and professional support is what we strive for, and we'll be sure to pass on your kind feedback to Colette. Thank you for your continued support and for taking the time to share your experience with us! 😊
Pools renewal
Helpful pleasant lady I spoke to on the phone
Collette was her name
28. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette was helpful and pleasant to speak to. Providing friendly and professional service is always our goal, and it's wonderful to know she made your experience a positive one. We'll be sure to pass on your kind feedback to Collette.
No faffing about
No faffing about, just streight to the reason for ringing, sorted, Colette very good at asking and giving information that's needed, Thank-you.
27. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
e're delighted to hear that your enquiry was handled quickly and efficiently. It's great to know that Colette provided the right information, asked the right questions, and made the whole process straightforward for you.
Karen was very knowledgeable
Karen was very knowledgeable, patient & helpful. Thank you very much Karen. DG from E Lincs
26. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you found our service professional and enjoyable. Providing friendly, knowledgeable, and helpful support is what we strive for, and it's wonderful to know we made your experience a positive one.
good professional person enjoyed…
good professional person enjoyed talking to her
25. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you found our team member professional and enjoyable to speak with. Providing friendly, high-quality service is what we strive for, and it's great to know your experience reflected that.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.