Had to use a chat system to change my address. I appreciate the need for security but it would have been far easier if I could have done that via my Profile on the website, which needs security to get... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen. Not only did I receive that today, I also dealt with an adv... Se mere
Virksomheden har svaret
Asked for past payouts for Goal Rush games on just Saturday Coupons going back 3 months and received them all. Lois was friendly, helpful and efficient!
Virksomheden har svaret
Julie was helpful and direct the call was handled efficiently and she was not pushy with the promotions on offer. Many Thanks Julie
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Since 1923, The Football Pools has been thrilling players with the chance to win life-changing prizes. As the original home of football betting and one of the UK’s longest-running games, we’ve paid out billions in winnings to millions of players. Now known simply as The Pools, we combine decades of trusted heritage with exciting modern games, there’s something for everyone, every day of the week. Join thousands of players who love our mix of skill, tradition and unbeatable value. Whether you’re playing for the nostalgia or the next big win, you’ll always find fair safe play, great offers and reliable service with The Pools.
Kontaktoplysninger
Storbritannien
- Support@thepools.com
- www.thepools.com
Du bør vide
4,3
Fremragende
2 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always helpful & thorough.
19. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you found our team helpful and thorough. Providing friendly, detailed support is something we take great pride in, so it's wonderful to know we delivered the service you expected.
Great service and lovely people to talk…
Great service and lovely people to talk to over the phone who help you very easily
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you received great service and found our team friendly and easy to talk to. Providing helpful, straightforward support is what we strive for, so it's fantastic to know we made your experience a positive one. I'll make sure I pass your comments on to Karen too.
Collette was friendly
Collette was friendly, efficient and I enjoyed talking with her as I renewed my entries.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette was friendly and efficient and that you enjoyed speaking with her while renewing your entries. Providing a personal and enjoyable service is something we take great pride in, so it's wonderful to know that Colette made such a positive impression.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Colette.
Immaculate service
What everyone needs when dealing with an advisor is efficiency, clarity and the capacity to solve an problem/issue which may have arisen.
Not only did I receive that today, I also dealt with an advisor who was polite, reassuring and engaging.
It epitomises why I’ve done the Pools for 40 years.
Thank you.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Rita provided the efficiency, clarity and support you were looking for. It's wonderful to know that she was able to resolve your query while remaining polite, reassuring and engaging throughout your conversation.
Hearing that experiences like this are the reason you've continued to play The Pools for 40 years means a great deal to us. We truly value your loyalty and support, and we're proud to have team members like Rita delivering the high standard of service our players deserve.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Rita.
Collete was very patient whilst I tried…
Collete was very patient whilst I tried to get correct info for renewing and whilst I used a different account when one bank declined payments waiting for my authority
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette was so patient and supportive while helping you renew your entries. So it's wonderful to know that Collette took the time to assist you throughout the process and ensure everything was taken care of.
Thank you for taking the time to share your experience. We'll be sure to pass your kind words on to Collette, who will be pleased to hear your feedback.
It was straightforward to put an 8 from…
It was straightforward to put an 8 from 10 on. Thanks to Colette who was helpful.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that renewing your 8 from 10 entry was straightforward and hassle-free. It's also wonderful to know that Colette was able to help and provide the support you needed along the way.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Colette, who will be pleased to hear them.
Besvarelse fra The Pools
We're delighted to hear that you received good service from our team. Providing friendly and helpful support to our players is always our goal, so it's great to know we delivered a positive experience for you.
Thank you for taking the time to leave your feedback. We really appreciate your support and look forward to assisting you again in the future.
Colette made the phone call seamless.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette made your phone call seamless and provided such a positive experience. Delivering friendly, efficient service is what we strive for, so it's wonderful to know that Colette was able to help make everything straightforward for you.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Colette.
Collette was very helpful with my…
Collette was very helpful with my enquiry, and sorted it for me quickly. Very pleasant lady to talk to.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette was able to assist with your enquiry and resolve it quickly for you. It's wonderful to know that you found her helpful and pleasant to talk to, as providing friendly and efficient service is something we take great pride in.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Colette, who will be delighted to hear them.
I have played the pools for over 45…
I have played the pools for over 45 years, they are the best company ever.
They always pay winnings straight away, and their customer service is first class.
I love playing all the games that they have to offer.
I stake small amounts and play for fun.
Hoping for a big win one day.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you've been playing The Pools for over 45 years and that you've had such a positive experience with us over the years. Your loyalty and support mean a great deal to everyone at The Pools.
It's wonderful to know that you've found our customer service to be first class and that you've been happy with the speed of our winnings payments. We're also pleased that you enjoy the variety of games we have to offer.
Rita explained everything that I needed…
Rita explained everything that I needed to do to renew my subscription to the pools, she was very helpful and professional.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Rita was able to clearly explain everything you needed to do to renew your Pools subscription. Providing helpful, professional service and making the process as straightforward as possible is exactly what we strive for.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Rita, who will be delighted to hear them.
Besvarelse fra The Pools
We're pleased to hear that Alex provided clear and efficient service during your experience with us. Our team works hard to deliver straightforward and helpful support, so it's great to know that Alex was able to assist you.
Spoke to Collette Who was Very Friendly & Helpful…
spoke to Collette who was very friendly and efficient, always have good service from the Pools
18. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Colette provided such friendly and efficient service. It's wonderful to know that you consistently receive great service from The Pools, as delivering excellent player support is something we take great pride in.
Thank you for taking the time to share your feedback. We'll be sure to pass your kind words on to Colette, who will be delighted to hear them.
Collette was very helpful indeed
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're pleased to hear that Colette was very helpful during your recent interaction with us. Providing friendly and supportive service is something we take great pride in, and it's wonderful to know that Colette was able to assist you.
Rita made the experience-a good…
Rita made the experience-a good one-friendly, concise and processing my phone-call & listening to my requests. Very good customer service. Thank-you.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
Thank you for your fantastic 5-star review!
We're delighted to hear that Rita provided such a positive experience. Her friendly approach, clear communication, and dedication to listening to our players' needs are qualities we're very proud of, so it's wonderful to see her efforts recognised.
We'll be sure to pass your kind words on to Rita. Thank you again for taking the time to share your feedback, and we're glad we could assist you.
Great Customer Service
Changed bank accounts and this account and one other didn't go through properly so had contact the customer service centre, didn't have a long wait for my call to be answered and the person on the other end of the phone was helpful, polite and courteous and solved the issue I had quickly and efficiently. Thank you
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that our team was able to help resolve the issue with your bank account details quickly and efficiently. It's great to know that your call was answered promptly and that the support you received was helpful, polite, and courteous throughout.
Providing a smooth and hassle-free experience for our players is always our goal, so we're pleased we could get everything sorted for you.
Assistance - Karen was very helpful and polite and…
Karen was very helpful and polite and explained everything clearly to me.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're pleased to hear that Karen was able to assist you and provide clear explanations throughout your interaction. Delivering helpful, friendly, and easy-to-understand support is something we strive for, so it's great to know Karen made such a positive impression.
We'll be sure to pass your kind feedback on to Karen. Thank you again for taking the time to share your experience.
operatives are always helpful
operatives are always helpful . Sometimes a long wait to be connected.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're pleased to hear that you find our Customer Service team helpful whenever you get in touch. Providing friendly and effective support is very important to us, so it's great to know our operatives are delivering a positive experience.
I'm sorry if you had to wait to speak to us, if you speak to our Player Support Team about our automated payment service's that will help you going forward.
Telephone conversation with the pools.
I made a phone call to add my free pools entry for this weekend.
The lady who assisted today,Rita, was most helpfull and met my needs, she was very friendly and profesional first class service from the pools.
Thank you.
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that Rita was able to assist you with your Free Pools entry and provide such a positive experience. Her friendly, professional approach and commitment to helping our players are qualities we're very proud of, so it's wonderful to know she met your needs and delivered the first-class service you described.
We'll be sure to share your kind comments with Rita. Thank you for taking the time to recognise her efforts, and we hope you enjoy your Free Pools entry this weekend!
Ring every Thursday
Ring every Thursday all the customer service are always happy to help cheerful
And good service
I spoke to Colette today so happy to talk to 5***** service
17. september 2026
Uopfordret anmeldelse
Besvarelse fra The Pools
We're delighted to hear that you consistently receive cheerful and helpful service from our Customer Service team each week. It's especially wonderful to know that Colette made your latest experience such a positive one and provided the 5-star service you deserve.
We'll be sure to pass your kind comments on to Colette. Thank you for your continued support, and we look forward to speaking with you again soon.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.