The Motor Ombudsman Anmeldelser 

I’m very pleased with the service I received. Very helpful and efficient

I havnt resolved my adr for my car repairs which has cost me over 6000 I’m out of work and can’t pay anything to put things right and I’ve now been told I’ve got severe osteoarthritis in my knees apart from anything I am quite happy

Took nearly 18months repeating requests and ultimately didn`t see the Audi Truro (AT)did anything wrong. Despite selling us an Q2 with 4000 miles that after only 6 months the part at the front that holds the bumper grill on corroded. AT said this part had weathered, i asked a local body shop of 50 years experience that said it was still in the transit paint. The service manager went on to suggest i crawl under the car to see corrosion which is normal, my problem being i had a stroke in 2020 so highly unlikely i would be doing this. The Motor Ombudsman didn`t consider AT had done anything wrong. I will never waste my time again i suggest others don`t.

So far so good

Took months to make a terrible decision

Had to constantly chase

This has proved to be a super slow process. Our problem was reported to the Ombudsman in November 2025 and we were placed in a que. We then had to wait until March 2026 before being asked to submit our case and evidence (which we did within a few weeks). It then took until August 2026 before being allocated to an adjudicator to make a decision and we have now been advised that it could still take another 90 days (or more) for an outcome!
So the process is likely to end up taking over a year to complete and we understand that this is due to the high demand for the service - so hire more staff!

Gentleman was Polite and Listened to my Complaints.HOWEVER even with Supported Legal Evidence from which I went to ,which showed I was correct,it was Surprisingly not Supported.

Awful customer service, I had to constantly chase to see what was going on.

Never had to use the Ombudsman before I found it quite frustrating understanding the necessity of why they needed certain documents.

You cannot even submit testimonial about poor service, there website is poorly maintained

Honestly there is no point going to them. They don’t respond back to emails and they took 3 years to give me the wrong decision. Pathetic

Very much against the consumer. Outdated amd extremely punishing formulas - modern Car lifespan of 100,000 miles is a absurd. 0.35p per miles on the milage is also extremely high pcp deal will only charge you around 0.10p per mile.

No protection for the consumer, no policing, punishments to prevent dodgy dealers from foul play in present and future. Overall a very outdated, negative and extremely slow process from start to finish.. wouldnt surprise me if the whole thing is corrupted.

Only person who has been punished is the consumer.. years of waiting for an outcome and now left majorly out of pocket and actually now in financial hardship due to the lack of sympathy and empathy from the Ombudsman.
What kind of formula says that a modern day car only has a lifespan of 100,000 miles? Go on autotrader and your see thousands 100,000+ and to be charged 35p per mile when pcp penalties are much lower is outrageous! This is not a consumer friendly service be careful!!!

Great help !

Simon was extremely helpful and sympathetic to the problem my son had experienced. Unfortunately however, he had to refer me back to Citizens Advice.

So far the experience has been a pleasure to use the motor ombudsman services…communication has been great between both parties.
As my case is ongoing there is no more that I can add at present..
Janet from group 1 ford was very polite & professional..so thank you Janet…
At the moment there hasn’t been a solution ,service from the motor ombudsman has been professional & my complaint is ongoing against the company that I am having to deal with…

The case worker has misunderstood this claim and and did not raise it with Honda uk which is where the issue is. I am very disappointed and still £600 out of pocket. A complete waist of my time. A telephone call would have been advantageous to gather more information as the form is just a template.

Over 13 months befoe 1st response.
Full of errors including misrepresenting the vehicle as second hand when it was brand new.

No investigation of anything. Expected spoon feeding and never questioned supplier information at all,but demanded proof for every point that the complainant made.

It took TMO just shy of 2 years to deal with my complaint and even when a final decision was made in my favour the garage wouldn't accept it. I now have to go to Court to enforce the decision, but can't claim the legal expenses of doing this so will be out of pocket. There has been no follow up regarding action taken against their member (the garage) which makes me wonder how well they are regulating. It's all very shambolic!!

Eight months and counting and still no conclusive response or outcome from my application. Initial consultant simply abandoned the application, second person was helpful but information was requested in July and no response received since.

Two years! Two years it took The Motors Ombudsman to review my case and side with the dealership although the dealership refused to engage with them. This Ombudsman is a complete farce. Obviously overworked and incompetent from the initial consultant to the very end. Endless chase ups, no responses until I wrote to my local MP and raised a complaint directly with them. Complete and utter waste of mine and everybody else's time and energy. Zero stars!