The Motor Ombudsman Anmeldelser 

Concerns and complaints taken seriously and impartially investigated. Expectations managed and communication clear and detailed.

They closed my case without contacting me at any point. Truly disgusted in their lack of action.

I had a dispute with the company who sold my car and whom I paid monthly subscription to get my service done with them ( Stellantis Croydon ) they done a bad service and damaged my car. After not getting the issue revolved though costumer service I was advice to go through the motor Ombudsman but it would take a long time to resolve the issue. It actually took a very short time, as soon as someone was assigned to my case it was less than 2/3 weeks when everything was resolved. I am so glad I made the decision to report my complaint to the motor Ombudsman without them, I would have definitely not have had this issue resolved. Thankyou ever so much

Very helpful advice

Absolutely useless they r absolutely useless they don't help u.. They protect the seller rather than the buyer... This proves 1 thing.. These individuals r useless.. And they r ran by the government.. Do i say more.. They r just as useless as the government... Why don't u get off your A and do your job.. And stop these individuals doing... What they have done.. 2 me and my family... The support and customer service has been.. Nothing more than appalling and disgusting Behaviour and attitude...

I had a response from TMO within few days

Great service, even though they couldn't process my dispute I was given great advice.

Car manufacturer told me to take my complaint to The Motor Ombudsman. The Ombudsman sent me round in circles for months, constantly requesting info I'd already given them multiple times. Then they expected me to find out who underwrites the manufacturers extended warranty and when I couldn't as the car manufacturer wouldn't reply to me anymore, refused to investigate.

This Motor ombudsman is disgusting .Over a year and no emails nothing from then .Then i found out only by phoning then to see what is going on and they found the case in Motoreasy favour when i had 100% evidence that the company is a scam company .They never intend on ever validating a warranty .Pointless going to them .Now i have a £600 cost to fix my car that i will never see because of a company that rips off the public .and the motor ombudsman side with these scam companies.

Polite, professional and well informed service. Outlines my rights clearly and detailed the process explicitly so I have realistic expectations.

The first communication about any progress at all come on Tuesday, 7 months after initial submission.

Furthermore another email that day referred to a possible further 90 days.

Very helpful, polite and produced some good comprehensive reports. Nevertheless all this time spent on my case didn't produce the results I wanted/expected. Honda won and as always the warranty isnt worth the paper its written on. I now have to spend a fortune on repairs on an expensive car which is only 2 years old. I will not be buying another Honda Civic. Thanks to Ombudsman for trying.

Takes way too long
The review took over two years and then they changed their view when the Volkswagon lawyers arrived. Main reason the Garage "lost" the evidence so we could not prove the fault.

Listening to our case, advising clearly what to do next, and supporting us

Poor experience due to excessive delays. My case has been with The Motor Ombudsman for over six months and I am still waiting for a final decision. I've now been told the outcome could take another 90 days. The lack of timely progress has been extremely frustrating and has left me with little confidence in the process. Regardless of the final result, the timescales involved are simply too long for consumers seeking a resolution.

Thank you I have only just logged my dispute, but the initial process has been incredibly supportive. The platform truly listened to my situation and didn't make me feel overwhelmed. Guiding me in a clear direction on how to submit my case. A very professional start.

See existing reviews on the ombudsman's communications

I've already given feedback

The person on the phone could listen a bit more. And maybe repeat any information to make sure that they have the right reg for the vehicle that is being complained about