The Motor Ombudsman Anmeldelser 

Two years! Two years it took The Motors Ombudsman to review my case and side with the dealership although the dealership refused to engage with them. This Ombudsman is a complete farce. Obviously overworked and incompetent from the initial consultant to the very end. Endless chase ups, no responses until I wrote to my local MP and raised a complaint directly with them. Complete and utter waste of mine and everybody else's time and energy. Zero stars!

My case is still in progress but TMO has shown the willingness to get to the bottom of it.

Don’t even bother using them. They took over a year to come to a conclusion. All emails are ignored they just go at their own slow pace. Timescales are ignored and I put in two complaints against themselves as they weren’t dealing with anything and eventually I got one response acknowledging this- but nothing happened. It’s not surprising car dealerships encourage you to go through them as they know how useless they are and you haven’t a hope in hell of winning

Although I didn’t get the answer I was looking for the agent was very knowledgeable and helpful

TMO ignored writers key evidence and chose to accept inconceivable business evidence.
TMO sought to dismiss the claim because the wrong warranty type was selected, despite being corrected in summer 2024. Still used this as key ground for final rejection.

Clear advice given

always thought you were impartial but my experience clearly shows you are not

The company was far too quick to foreclose the claim at the first minor blip - in this case a change of business address of the company. I am very annoyed about this because a simple cross check could have resolved this and now the hours of work, evidence accumulation etc. is for nothing and I have to start again. Or just let it go. I know the caseload is high but what’s the point of such an organisation if it simply exists to buffer claims and then make them go away?

Ridiculous wait time. 6 months plus for resolution is pointless. Designed for people to give up.

I would highly recommend The Motor Ombudsman to anyone who is experiencing unfair treatment from their motor supplier.
They were professional, and once a case worker was assigned, the matter was resolved quickly with the outcome I asked for.

The Agent I spoke to was very supported and very knowledgeable which was a great help to me .
I would recommend anybody having problems with a Vehicle they have purchased to contact the Motor Ombudsman.

They put us in the right direction
And we’re very sympathetic to our dispute

Simon was friendly knowledgeable and sympathetic. He was very informative. A good job

east to contact by land-line phone, simple talk through experiance & very polite.

Already highlighted in my response.

Biased towards the motor industry, lack any compassion and fairness towards consumers

Terrible customer service and really slow service!

Be more communicative.

My original complaint fell into the hands of a case handler who had no drive and did nothing, ahead of finally leaving the service. My complaint was eventually picked up by Christopher Li who was outstanding and had the matter resolved in weeks. From inane to outstanding!