We called into the branch on speck to arrange ISA transfer. Lady called Zee successfully arranged everything for us whilst displaying knowledge and courtesy as well as a degree of humour. It is good... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
It's so great to have Melton Building Society and their wonderful staff. I would particularly like to recommend Jessica, for providing such a caring, personal and thorough approach to my requests... Se mere
Virksomheden har svaret
Extremeley hard to apply ,their online system been down for a while have attempted to fill out their online form many times over last few days ,still not worked extremley frustrating ! they need to t... Se mere
Virksomheden har svaret
Like many other, I tried to open an account. They took all details on their clunky website (including NI numbers) before saying at the end of the application process there was an error. Tried to telep... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
The Melton is a modern, mutual building society that has been serving the people of Melton Mowbray and the surrounding area since 1875. Our success is built on being an independent, mutual society, that places customers (or members) at the heart of everything we do. Being a mutual means we don’t have to pay shareholders dividends. So we can share the results of our success with our members through higher interest rates for savers, lower rates for borrowers and providing better services.
Kontaktoplysninger
Mutual House, Leicester Road, Melton Mowbray, Leicestershire, LE13 0DB, Melton Mowbray, Storbritannien
- 01664 414141
- melton@mmbs.co.uk
- www.themelton.co.uk
3,3
Middel
239 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ben made great efforts to complete…
Ben made great efforts to complete business today. He explained all the options available for us. He understood our needs and we used his advice to select the products we needed.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hello,
Thank you for taking the time to leave us a review about your experience.
We're pleased to hear that our colleague Ben took the time to understand your needs and suggest some suitable products for you.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
I was greeted with a nice smile and a…
I was greeted with a nice smile and a pleasant morning. He could not have been more helpful, he gave the impression that he really knew his subject.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hello Stephen,
Thank you for your review.
We're really pleased that you found our colleagues to be helpful and knowledgable.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
James is always so friendly and…
James is always so friendly and helpful.
Quick efficient service.
14. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Ruth,
Thank you for sharing such wonderful feedback about our colleague James.
We hope to see you in branch again soon!
Thanks
Kayleigh
Staff very helpful and knowleable
Staff very helpful and knowleable. Always happy to answer any questions.
Professional service provided by Chris in branch, regarding porential transfer of an ISA to Melton.
11. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Peter,
Thank you for taking the time to leave us a review.
We're delighted that you found our colleagues helpful with your enquiries regarding an ISA transfer.
Thank you for choosing Melton Building Society.
Thanks
Kayleigh
I have been with the Melton Building…
I have been with the Melton Building Society a number of years and always found the staff at the Grantham branch particularly helpful. However, on this occasion I felt Rosemary went over and above her duties in helping me and deserves a special mention.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Julie,
Thank you for your kind review.
We will be sure that Rosemary see's your lovely feedback!
Thank you for choosing Melton Building Society.
Kayleigh
Very helpful staff
Very helpful staff guided me through bereavement process to advise on way forward in handling late father's accounts. Readily enabled access to father's funds to pay for his funeral. Thank you.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hello,
Thank you for taking the time to leave us a review, we're really sorry to hear of your recent bereavement.
We're pleased to hear that our team were available to support you at this difficult time, please do let us know if there is anything we can do to support you further.
Regards
Kayleigh
Besvarelse fra Melton Building Society
Thank you for choosing Melton Building Society Andrew.
Regards
Kayleigh
Excellent
Excellent, accessible location in high street.
Friendly, knowledgeable & helpful staff.
Saving like it used to be with a modern approach.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
HI Suzanne,
Thank you for taking the time to leave us a review.
We're delighted that you found our colleagues helpful.
Thank you for choosing Melton Building Society.
Regards
Kayleigh
Excellent Customer service
The Customer service has been second to non, Whenever you go in to the Grantham branch, everyone is happy to help and deal with any questions that are asked of them. I have had exceptional service from Rosemary and she has helped and guided me through my recent bereavement, with professionalism , care and empathy, she had so much knowledge and helped me to get my accounts all in order I can’t thank her enough.
6. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Sarah,
Thank you for sharing your experiences with our Grantham Branch.
We're really sorry to hear about your bereavement, we are glad that Rosemary and the team have been able to support you during this difficult time.
Please dont hesitate to contact us if you need anything further, and we hope to see you in branch again sometime soon.
Many thanks,
Kayleigh
Besvarelse fra Melton Building Society
Thank you for choosing Melton Building Society Diane.
Regards
Kayleigh
How lovely walking down Grantham High…
How lovely walking down Grantham High Street today hearing Melton Band outside the society. It made a great banking experience even better with the music. The staff inside were friendly and helpful
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Laura,
Thank you for visiting our Grantham branch and sharing your experience with us.
We'll be sure to share your lovely comments with the Grantham team and of course Melton Band! We're delighted to have shared their mnusical talents with Grantham High Street this weekend.
Thanks
Kayleigh
Lovely seeing The Melton Band today in…
Lovely seeing The Melton Band today in Grantham, really brightened my day. Nice to see community music being supported - well done Melton Building Society
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Thank you Melanie.
We are proud of our long running association with Melton Band along with our other community partnerships. We're glad that you were able to enjoy their talents at our Grantham branch.
We hope to see you again soon!
Kayleigh
Excellent service
Went in to close an old account today. James was extremely friendly and helpful, and also gave me some options to transfer money to their own accounts. Unfortunately these were not the right fit for me, but James was understanding. Amazing service.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hello,
Thank you for taking the time to leave us a review.
We're are of course sorry to see you go, but we are pleased that James was helpful in reviewing whether we had anything suitable for your needs. We hope you may be able to consider Melton Building Society in the future.
Regards,
Kayleigh
Always first class attention from…
Always first class attention from members of staff in the branch
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Thank you for choosing Melton Building Society, and for taking the time to leave us a review.
Regards
Kayleigh
Very helpful and knowledgeable staff.
Very helpful and knowledgeable staff.
It’s great to be able to talk to a human being at a counter rather than an AI chatbot. Personal interactions mean much more than we realised when the world started moving towards online conversations. I love the fact that The Melton Building Society still values the things that I do.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Jules,
Thank you for such a lovely review.
We hope you continue to enjoy your visits to us. Our teams value your presence in branch, so thank you for visiting us!
Kayleigh
Zena was a great help today with me
Zena was a great help today with me. She went up and behold to help me with some worries I had about my children’s young savers. One lovely woman.
2. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Ellie-May,
Thank you for taking the time to leave us a review.
We're so glad that Zena was able to help you with your concerns about your childrens accounts. Please dont hesitate to reach out to us if you need any further support.
Thanks
Kayleigh
Always a pleasure !
Always a pleasure !! Staff very friendly and helpful!!
Especially Maria!!😀
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hi Gary,
Thank you for taking the time to leave us a review and for choosing Melton Building Society.
Regards
Kayleigh
Great customer service at Bourne Melton Building society
The Melton Building Society team in Bourne are really approachable and welcoming.
The financial advice I received was extremely good and they structured it really well getting me thinking about short/medium and longterm financial goals.
I genuinely feel they are thinking about what I need rather than whats best for the business which is always the worry with the larger banks.
I thoroughly recommend going to the Bourne Melton building society as, by being local, you get to see the same great team and you are genuinely a customer not just a number to them
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
HI Matt,
Thank you for taking the time to leave us a review.
We'll be sure to share your comments with the team at Bourne.
We hope you continue to enjoy saving with Melton Building Society.
Thank you
Kayleigh
Wasted my time to try and open a fixed…
Wasted my time to try and open a fixed rate savings account. After taking my time to fill out all the info - the button to submit the application is broken (I then tried a second browser).
One has to wonder what sort of imbeciles are running this bank's website.
29. juni 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hello Emma,
We're sorry to hear you have found the online application process challanging.
We upgraded to this platform alongside our new core operating system towards the end of last year. Despite our best preparations, the magnitude of the change has led to some unexpected issues.
We are gathering feedback all the time; however, we always welcome more. If you would be happy to share more about your experience. You can email us using marketing@mmbs.co.uk.
In the meantime, we would like to assure you that we are focused on improving customer experience and are working closely with our developers.
Thank you,
Kayleigh
Satisfied employees understand how to improve business.
As a present customer unable to operate the online system to reinvest so knowing they had a branch on Grantham High Street made a successful visit to a very pleasant, professional employee. I doubt if many uk businesses first ask their employees how they can improve performance.
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Melton Building Society
Hello,
Thank you for taking the time to give us a review.
We consult with our operational teams regularly to identify and understand any challanges they or our customers are facing, There is also a variety of ways our colleagues can proactively provide our senior leadership teams with suggestions for improvement whether that be in our processes or our customer's experience.
We'll be sure to let Grantham know what a great job they're doing.
Thank you,
Kayleigh
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